Ask the Car People.SM


Buick Enclave AC Problems

201 messages,  Last post on May 15, 2013 at 1:28 PM

You are in the Buick Enclave Forum.

What is this discussion about? Buick Enclave, Heating / Cooling, SUV

    

Messages Page 18 of 21

#162 of 201 Re: A/C Intermittent Problems [boblbu] by gmcustsvc

Jan 21, 2013 (9:55 am)

Replying to: boblbu (Jan 18, 2013 11:11 am)
boblbu,
If you would like for us to document this concern for you and follow up with the dealership on your behalf, please email us at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN, and a brief summary of the situation so far).
 
Sarah, GM Customer Service

#163 of 201 No A/C in my 2008 Buick Enclave by fvdeane

Jan 26, 2013 (5:34 pm)

I have a 2008 Buick Enclave that I purchase pre-owned in 2009 with 20K miles. I love the style, the room and features of the vehicle but I'm very disappointed with the mechanical problems. A couple of years ago the rack and pinion was replaced. I noticed the steering felt odd and this was replaced under warranty. A year after that the steering started doing the same thing but I was told that it was a different problem which would cost me $800+. Last year I started noticing that my AC wasn't very cool and on our way home from Disneyland in October 2012 the air gave out completely. I took it in and was told the evap core had to be replaced and it would cost $1200+ to repair. So I'm driving this beautiful car with jacked up steering and no AC which just upsets me greatly. I didn't purchase an extended warranty because I figured that Buick was a quality product although I have 86k miles and it would have expired by now. I've never owned a 4 year old vehicle which such major problems. The weather is going to start warming up and I'm going to need AC soon but I don't have the money to fix it and I won't be able to get a good trade-in with the problems that it has.

#164 of 201 Re: No A/C in my 2008 Buick Enclave [fvdeane] by gmcustsvc

Jan 28, 2013 (11:48 am)

Replying to: fvdeane (Jan 26, 2013 5:34 pm)
fvdeane,
 
We're sorry that you're so discouraged with your Enclave. If you wanted for us to check into anything, please be sure to contact us at socialmediagm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
 
Sarah, GM Customer Service

#165 of 201 Misfire on cold starts and black exhaust by betty66

Jan 28, 2013 (12:07 pm)

I bought a 2012 Buick Enclave in Oct. 2012. At 900 miles, it started to miss out on a cold start and blew black smoke through the exhaust.This went on for about 30-40 secs. The gas smell was so bad you couldn't walk behind the car without getting nauseated. I contacted the dealer and they said it might have had some moisture in the tank. It continued, so at 1500 miles they checked it and found a #1 cylinder misfire and fouled plug. They replaced the coil and the plug. I picked it up but the next day it did the same thing. They then replaced the #1 fuel injector-they said it was bad. It was there 2 weeks waiting for an injector. It missed out but very slightly when I picked it up. The next morning it did the same thing. They have since come up with a memo written in 2011 saying that because of EPA standards they have to flood fuel in to heat up the catalytic convertor to close the loop and make it run more effiecient. It's funny that it didn't do it for the first 900 miles. I have checked with 6 other Enclave, Traverse and Acadia owners. None of theirs do this. They have the same engine. Some of them do it some don't. There has to be a fix. I asked the GM area rep if the memo was an excuse or a reason. I can't imagine the EPA wants the atmosphere flooded with exhaust fumes and black smoke when I first start my car. My exhaust pipes are full of black soot.

#166 of 201 Re: Misfire on cold starts and black exhaust [betty66] by gmcustsvc

Jan 28, 2013 (1:40 pm)

Replying to: betty66 (Jan 28, 2013 12:07 pm)
betty66,
 
Let us know if we can check into anything further for you on this! We can be reached at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the concern).
 
Sarah, GM Customer Service

#167 of 201 Re: No A/C in my 2008 Buick Enclave [fvdeane] by tinyvoo

Jan 28, 2013 (3:43 pm)

Replying to: fvdeane (Jan 26, 2013 5:34 pm)
I too have a Buick Enclave 2008. After 1 yr of having the vehicle, I had to have a complete overhaul of the transmition, windshield washers replaced, a coil under the hood corroded, radio is faulty. Meaning the volume only plays on 1 side of the vehicle and the dealership said it wasnt covered under warranty. Now in 2012 my transmition had to be overhauled. From the very beginning, this vehicle was a lemon. Yes, its beautiful to the eye, but very costly to purchase and repair. The dealership can't seem to catch whats going wrong with the vehicle unless a code pops up. They don't have to be mechanics anymore; only requirement is to know how to read. Just as the person that is responding to these blogs keeps saying the same thing over and over about not being able to help but you can send her/him your information if you want her/him to look into it for you. What a joke Buick Service and product has turned out to be.

#168 of 201 Re: No A/C in my 2008 Buick Enclave [tinyvoo] by tadpolegal

Jan 29, 2013 (9:51 am)

Replying to: tinyvoo (Jan 28, 2013 3:43 pm)
I agree with your statement "Just as the person that is responding to these blogs keeps saying the same thing over and over about not being able to help but you can send her/him your information if you want her/him to look into it for you. What a joke Buick Service and product has turned out to be."
It's pathetic. Just tell everyone you know about your experiences and If everyone does, GM will learn real quick when they stop selling vehicles that they are going to have to change their ways.

#169 of 201 Re: No A/C in my 2008 Buick Enclave [tinyvoo] by gmcustsvc

Jan 29, 2013 (2:06 pm)

Replying to: tinyvoo (Jan 28, 2013 3:43 pm)
tinyvoo,
Have you tried getting a second opinion from a different dealership? Normally we do recommend sticking with one dealership as they would be more familiar with the history of your vehicle, but sometimes it's helpful to have a fresh set of eyes.
Sarah, GM Customer Service

#170 of 201 Re: No A/C in my 2008 Buick Enclave [tadpolegal] by dgmock

Jan 29, 2013 (9:11 pm)

Replying to: tadpolegal (Jan 29, 2013 9:51 am)
tadpolegal --
 
Actually, I was able to get my problem satisfactorily resolved after the GM Service people intervened on my behalf following my original post in this forum. Until then, I was getting nowhere with my dealer, but once GM Service got involved things started moving very quickly and I found the dealer actually began listening to what I had been trying to tell them. So, in spite of having some initial problems with my dealer, I have to say that the GM Service people were very responsive and helpful in my case. Maybe you should give them another chance!

#171 of 201 Re: No A/C in my 2008 Buick Enclave [fvdeane] by fvdeane

Feb 01, 2013 (5:00 pm)

Replying to: fvdeane (Jan 26, 2013 5:34 pm)
Well I have an update to my issue since posting on 1/26/13. I had emailed GM customer service on the same day and someone contacted me first thing on Monday morning. GM contacted my local dealership and made an appointment for me to take the car in to diagnose on 1/29/13. Once the diagnosis was made to replace the steering rack and the evap core GM agreed to pay a good part of the repair. I had no warranty left but GM was very concerned about my problem and made sure that they looked into the problem. I have to say that I was very pleasantly surprised that I was taken care of so quickly and efficiently. A total of 6 days and my car is now repaired and I only had to pay a fraction of the cost. GM is definitely doing their best to improve their customer service and the dealership was equally accomodating. Don't hesitate to contact customer service if you have an issue with your Enclave or another GM product, you might just be surprised at how willing they are to help.

Messages Page 18 of 21

To POST a message, please Sign In.

Advertisement

Browse by Category

Browse by Vehicle
   View All Vehicles

Browse by Board
Browse by Topic
View All Topics

Edmunds Community

Advertisement