Last post on Nov 27, 2013 at 1:26 PM
You are in the Buick Enclave
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Buick Enclave, Heating / Cooling, SUV
#155 of 235 Re: Buick Enclave AC Odors, Electrical Problems, Too Much Service & No Fixes [liveinvegas]
Oct 19, 2012 (2:52 pm)
Hi livesinvesgas, please do not feel alone in your frustration with your Buick Enclave! I too have experienced a rash of problems with my brand new 2012 Enclave. My Enclave had about 1000 miles on it when I started noticing a white smoke coming out of my tailpipes. I was told that this was condensation burning off of the tailpipes. I am not an expert but I do believe you should not be burning condensation off of the exhaust after 40 mins. Of driving. The smoke coming out of the tailpipes is white and is more than the norm. I took it in for its first service and when I drove the car off of the lot it look like I was spraying for Mosquitos. It was blowing a huge amount of smoke out of both tailpipes . I was told it was due too overfill. Hmmmm . The dealership took the vehicle back and cleaned up the overfill. They told me that if it smoked anymore to let them know. Of course the very next day the Enclave began smoking. I called the dealership and was told once again it was condensation. they said they had a memo on the condensation!Anyway two days later I was pulling out of my driveway and once again it was smoking. I told my husband and of course he just shrugged his shoulders. I got 3 miles down the road and my Enclave started to shudder and smoke and then shut off. I guess they didn't get the memo on that one . My 2012 Enclave with 7000 miles on it was towed into the dealership. The dealership found a fouled spark plug and fouled coil. When I asked what could possibly could cause that in a new Enclave that had no Ansewer. They told me that they test drove the car and had no problems with it. They told me to call them if I experience anymore problems with the 2012 Enclave. Of course I called them the very next day to inform them the car is still smoking. Their response was that I could drop my car off over night and they could set it next to another Enclave and see if they burn the exhaust condensation the same way. Never heard of that test. Not only does my car still smoke but it still feels like it is misfiring . I guess I just have to keep my fingers crossed and hope and pray that my car does not break down again. I did not mention that the inside of my tailpipes have a lot of carbon build up. I would love to hear if anyone else is experiencing this with their new Enclave. I too use to own a Cadillac CTS. No problems what so ever!
#156 of 235 Re: Buick Enclave AC Odors, Electrical Problems, Too Much Service & No Fixes [ashley30]
Oct 22, 2012 (6:57 am)
We're terribly sorry to hear that you have had to make so many visits to your dealership on your new Enclave. Have you opened a Service Request with Customer Assistance on this matter? If we can do so for you to look into this further, please email socialmediagm.com with more information, including your name and Edmunds username, a summary of the situation, phone and address, the last 8 of your VIN and mileage, and the name of your dealership.
Sarah, GM Customer Service
#157 of 235 AC and Heating problems...
Nov 24, 2012 (3:20 pm)
I haven't read through most of the thread but I'm sure we are all sharing the same problems as far as our electrical, AC, heating with the Buick Enclave.
We own the 2011 Buick Enclave and during the summer months the AC blows in the front but in the back it blows out heat onto my child. I had no idea this was happening until one day I sat in the back with her. Took it into the dealer where we purchased the car and they couldn't find anything wrong with it. Now, that it's winter it's doing the opposite. Heat blows up front but cold air in back. Took it back to the dealer and service department couldn't find anything wrong, again. So, we took it to another dealer for a second opionion. They too couldn't find anything wrong with it and did mention that I've only got 16oz of freon.
This is a complete hazzard to a childs health to be poured heat on a hot summers day in a hot car and cold air when it's freezing temps all around.
Have any of you experienced the same? I'm at a lost as to what to do...
#158 of 235 AC and Heating problems
Nov 26, 2012 (9:54 am)
Like many others in this forum, we are experiencing the same problems.
We bought a 2008 Enclave used from a dealer in Jan 2012, and I don't usually buy extended warranties, but for some strange reason I did in this case and very happy for it! A month after purchasing the vehicle, things started to go wrong and things have gone down hill from there. My wife loves the vehicle, except for all of the time it has spent in the dealership.
In Feb 2012, we had an issue where we could not remove the key from the ignition. We could start the car, drive it and turn it off, however, could not remove the key and were therefore unable to lock the doors. We called the dealership and then a service truck and he couldn't figure it out either. He removed the negative wire from the battery so we could at least lock the vehicle overnight before taking it to the dealership. When we got it back, the trailer harness, that was installed by the dealership did not work. The technician suggested that the electrical for the harness shorted out the left turn signal that caused the ignition problem. I just laughed.
So we get the vehicle back and the left turn signal will not stay on. Took it back to fix that in the summer when we started having AC problems. Could not get AC, then the car would overheat, and they replaced the water pump. Now we have the AC/heat problem others have described in the forum... coincidence? I think not! Sounds as though all of the Enclaves have the same problem... I would be interested to know if this is a problem confined to one manufacturing plant or geographic region.
In any case, winter is coming, we have had the vehicle to the dealership twice and they can't figure out what the problem is. In summer, when AC was supposed to be blowing, heat was coming out. Now when heat is supposed to be blowing, cold comes out. Here is the kicker, sometimes the problem is in the back (under auxiliary blowing on my two toddlers), sometimes, the problem is on the passenger side and sometimes on the driver side.
I am not sure what the problem is but could it be the temp control module in the computer system?
Any comments appreciated, and by the way, I too wish I visited this forum before buying. I thought I performed more than ample due diligence, but apparently not.
Thank you in advance
#159 of 235 Re: AC and Heating problems [trygiven]
Nov 26, 2012 (10:38 am)
Sorry to hear that it's been so difficult to get some of these concerns resolved on your Enclave. If we can check into this situation further with your dealership, please email us more information at socialmediagm.com so we can start up a Service Request and contact the service department (include your name and contact information, the last 8 digits of your VIN and mileage, and the name of your dealership, as well as a brief summary of the current situation).
Sarah, GM Customer Service
#160 of 235 Re: AC and Heating problems... [jdkoren]
Nov 26, 2012 (1:59 pm)
jdkoren -- I, too, had a similar (though not identical) problem with my Enclave (see post #147). After several visits to my dealer in which they claimed they could find nothing wrong (while giving me that "You must be imagining this" attitude), they suddenly discovered the existence of a Tech Service Bulletin, #08-01-39-009B, that exactly described my problem. The fix involves reprogramming the heater module ($100), but it has cured the problem. Guess you need to take the service manuals and bulletins with you when you have these cars serviced. Anyway, I'm happy for now!
#161 of 235 A/C Intermittent Problems
Jan 18, 2013 (10:11 am)
I have a 2009 Buick Enclave that has had 3 A/C problems in the last year. The A/C would stop blowing cool in the front but blows warm and fast in the rear. I tried to increase the fan speed but it would not increase. The front vents were barely blowing cool air. I tried to turn off the A/C and it wouldn't go off. So I turned off the entire system for about 10 minutes and turned it back on and it worked OK. I brought the Enclave into the dealer on all 3 occasions but they could not duplicate the problem and said the A/C checked out fine and the computer showed no problem codes. This is a very disturbing problem and living in Florida it is imperative that the A/C works. I'm very happy with the Enclave otherwise but if GM cannot fix this obvious defect I will have to sell the Enclave and replace it with a NON-GM product.
HAS ANYONE GOT THIS PROBLEM FIXED?
#162 of 235 Re: A/C Intermittent Problems [boblbu]
Jan 21, 2013 (8:55 am)
If you would like for us to document this concern for you and follow up with the dealership on your behalf, please email us at socialmediagm.com (include your name, contact information, the last 8 digits of your VIN, and a brief summary of the situation so far).
Sarah, GM Customer Service
#163 of 235 No A/C in my 2008 Buick Enclave
Jan 26, 2013 (4:34 pm)
I have a 2008 Buick Enclave that I purchase pre-owned in 2009 with 20K miles. I love the style, the room and features of the vehicle but I'm very disappointed with the mechanical problems. A couple of years ago the rack and pinion was replaced. I noticed the steering felt odd and this was replaced under warranty. A year after that the steering started doing the same thing but I was told that it was a different problem which would cost me $800+. Last year I started noticing that my AC wasn't very cool and on our way home from Disneyland in October 2012 the air gave out completely. I took it in and was told the evap core had to be replaced and it would cost $1200+ to repair. So I'm driving this beautiful car with jacked up steering and no AC which just upsets me greatly. I didn't purchase an extended warranty because I figured that Buick was a quality product although I have 86k miles and it would have expired by now. I've never owned a 4 year old vehicle which such major problems. The weather is going to start warming up and I'm going to need AC soon but I don't have the money to fix it and I won't be able to get a good trade-in with the problems that it has.
#164 of 235 Re: No A/C in my 2008 Buick Enclave [fvdeane]
Jan 28, 2013 (10:48 am)
We're sorry that you're so discouraged with your Enclave. If you wanted for us to check into anything, please be sure to contact us at socialmediagm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service