Last post on Nov 27, 2013 at 1:26 PM
You are in the Buick Enclave
What is this discussion about?
Buick Enclave, Heating / Cooling, SUV
#141 of 235 Buick Enclave 2008 Ac
Aug 16, 2012 (10:23 am)
Hi I am very upset and frustrated with GM it seems that they do not care about their products I see alot of people are having problems with the AC and GM does not take responsibility and recalls it my AC is blowing hot air on the passenger car I regret buying the Buick if I had know about the issues I would never have bought it I totally expected a great car and I am very disappointed with it. Gm does not want to cover the cost. I am very disappointed
#143 of 235 Just Purchased Used Car, ac blower out and grease on ceiling from sunroof
Aug 28, 2012 (3:34 pm)
First off, I was so excited to have been able to purchase a 2008 used Buick Enclave about 6 weeks ago for our one car family. I felt like it was a perfect fit for my family.
Unfortunately last weekend the blower went out on our air conditioner. After reading on-line that it was a known problem, my husband took the blower out and we did, in fact, have rings of dried water marks in the bowl like cover). There was also rust on the blower itself so is obvious we have water damage.
We have all of the service records from the previous owner and have found out the blower has already been replaced and the front and back sunroofs have each been repaired once.
Now today, I noticed wet looking marks on the ceiling above the passenger seat. After touching, it seems to be some sort of grease.
I'm not sure what's going on with this. I'm frustrated to say the least considering the short amount of time we've owned the vehicle and considering we only have one car. I certainly hope Buick will step up and correct these issues considering they were issues before we even owned the car. I'm afraid what other problems we will face from these issues too (electrical, mold, etc.).
#144 of 235 Re: Just Purchased Used Car, ac blower out and grease on ceiling from sunroof [beauchamp_jen]
Aug 29, 2012 (4:58 am)
Good morning beauchamp_jen,
We're sorry that you're having some difficulties with your new Enclave. What are your plans for getting this looked into? If you would like for us to look into anything further, please contact us at socialmediagm.com (include your name, Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealership).
Sarah, GM Customer Service
#145 of 235 Re: My 2008 Enclave have so many problems [gxwscra]
Oct 05, 2012 (4:14 pm)
Did you steal my car? I have had every issue you have described. Transmission out in the first 2 months. brakes needs to be replaced in 4 months. AC out, power steering out, struts out in the first 13 months, water pump out, and recall on rear wiper. on an average for every 2 months I OWNED THIS CAR I HAVE HAD TO SPEND AN EXTRA CAR NOTE TO REPAIR IT. What a SUPER LEMON. DO YOU KNOW HOW WE CAN ORGANIZE TO START A CLASS ACTION LAWSUIT?
Oct 05, 2012 (4:16 pm)
PLEASE, don't buy this garbage! SAVE YOURSELF THE DISAPPOINTMENT AND MONEY!!!
#147 of 235 Enclave Heater/AC Regulation
Oct 31, 2012 (2:39 pm)
The front AC evaporator on my 2009 Enclave was recently replaced by my dealer at 68,000 miles (major three-day repair job). Since then, the heater/AC system just doesn't regulate between heat and cool. For the first five minutes or so after starting from a cold start, the heater blows so hot we can't stand it. Then it cools down to where it gets really chilly, then after another ten minutes or so starts blowing really hot again. It never, ever, did this before the AC repair. The dealer screwed up several other things when he did the AC work, but he says the heater/AC system is working like it's supposed to. Anyone else having a similar problem? Thanks!
#148 of 235 Re: Enclave Heater/AC Regulation [dgmock]
Nov 01, 2012 (5:43 am)
We're sorry to hear that you have concerns with your HVAC system after having repair work done on your Enclave. If we can follow up on this with your dealership, please email us at socialmediagm.com with more information (including your name a contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
#150 of 235 Buick Enclave AC Odors, Electrical Problems, Too Much Service & No Fixes
Oct 18, 2012 (11:13 pm)
After shopping for a luxury crossover in early 2010 I have to say my initial impression of the Buick Enclave was that it really stood out above the rest. I liked the styling, comfort, and ride that had us both saying it "drives like a Cadillac". Unfortunately for the Cadillac SRX, it didn't offer the room of the Enclave, which is important for my business use. I am a REALTORŪ, Las Vegas Broker and salesperson and have national and international clientele for what would be consider higher end and luxury properties. So obviously I needed a vehicle that not only performed on that level, but would offer room and comfort for my clients. Banging heads and no leg room while viewing multiple homes didn't seem like an appropriate way to treat my customers. The Enclave did eliminate all the negatives I hoped to avoid, and many were both surprised and impressed from being in the vehicle. I'm sure that has resulted in some sales of the car, but now I must say I'm sorry if they were misled like I have been.
For my business use I normally would lease for 2 years, but unfortunately with the economy at the time, only four year leases were available from any company, if at all, which also exceeded the full warranty Buick offered. I was reluctant due to the this lengthy lease, but was assured this was a quality vehicle and it did have the longer powertrain warranty. As of now my reluctance has grown, due to issues with the car both on Buick's part as well as the dealership. In my business I provide quality and dependable service, something that has been very questionable with the Enclave. I can't afford to have a vehicle in the shop, often repeatedly for the same problems.
The first few months were fine, until summer and running the air conditioning. Not long after beginning to use it an awful moldy, musty smell would come from the vents. It would become so strong that it would burn both eyes and nose, and the only temporary cure was to open the car and run the heater. Not a pleasant situation in desert heat, or with clients in the car. We also noticed that there was no condensate dripping from the vehicle, suggesting that it could have a blocked drain line. We stated this to the dealership, as well as telling them we were aware there have been odor issues like this with the newer high efficiency AC coils, and Internet postings about it specific to the Enclave. We knew there was a chemical treatment available and being used to address the issue. I was without the use of my months-old car twice, both times the dealer service insisting it was the protective runner custom installed to protect the light tan carpeting. They said they had never heard of any AC odor problems or the chemical treatment. They must not have Internet service, it's not that hard to find. Strangely enough, this wasn't a vinyl smell, it was MOLD, and only came from the vents, not accumulating in the car when closed and sitting in the heat, as if caused from floor mats. Finally on the third return for this problem the dealership suddenly knew of the treatment and performed it. While it was an another overwhelming chemical odor for a few days, it did seem to eliminate the mold smell for some time and amazingly now we were seeing some condensate.
Not being used in the cooler months, as time went on the moldy smell did return, although nowhere near as pungent. Rather than more multiple visits for this issue we've found a work-around of turning off the circulation of cabin air as much as possible. Unfortunately this can be a battle here in the desert as the automatic climate system keeps reverting the outside air back to cabin air.
For several months that was the only vehicle problem we faced. I did make the mistake of doing the prepaid dealership maintenance, which for a simple oil change with an appointment can leave me without the use of my Enclave for hours to all day, and juggling my own transportation. I wonder how these 15 minute oil change places can do it, even without an appointment, and a large dealership can turn it into a several hours long or all day event. To be fair, a shuttle has been offered, but in my business it does me no good. I need transportation to multiple locations and why I need a reliable vehicle in the first place. I thought the Enclave would achieve that, but it has proven me wrong.
It was after one of the next dealer oil changes that I experienced my next service issue. Even after driving the 7 miles to my home, oil was dripping on my freshly painted garage floor. Understand that this was two color, custom painted, an expensive addition to a 1400 sf completely finished garage that is heated and air conditioned. Needless to say it was upsetting for more reasons than one. Not only for the fresh paint, but that a relatively new car with low miles is leaking oil. The dealership blamed it on the vehicle, stating that Enclaves leave oil on the 'rails' when changing oil, a design flaw I assume. They did offer to clean the oil from the car. This meant yet another return to the dealership the next day and being unable to use the car again for hours, causing me to make other transportation arrangements and reschedule appointments.
When picking up the car I also was told about how much time they spent and 2 cans of cleaner used. What? Should I feel grateful for them cleaning the mess THEY made? I didn't see anyone cleaning my garage floor, placing a drip pad underneath, or having to address my time loss, inconvenience and schedule changes, and the time and expense of another round trip to the dealership. This oil spill did make me aware to check under my vehicle, which will come into play with a future issue.
The electrical problems started next. While intermittent and not appearing worthy of more of my time lost at the dealership, they grew to be extremely annoying. On occasion the radio wouldn't shut off when the door opened. The buttons on the radio, while hardly used with having the those operations available from the steering wheel, began to stick. Then the black finish started to peel from the button leaving a large green illumination when the lights were on. Besides the unsightly appearance this was a night driving distraction.
At times repeatedly opening and closing the door would turn the radio off. When that didn't work the only solution was to manually turn off the radio, leaving the dash illuminated, and manually turning the radio back on when restarting the vehicle. At other times a chime would go off for no reason, often with keys removed and exiting the car. Needless to say this became a laughable, head-shaking quality issue for both myself and my clients.
Fearing that it would cause more interruptions to my schedule I waited until the next oil change to have these problems addressed. Sadly, it turned out worse than I expected as it became 3 visits to the dealership within a week. On the first I was told I