Last post on May 15, 2013 at 1:28 PM
You are in the Buick Enclave
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Buick Enclave, Heating / Cooling, SUV
#122 of 201 Disgusted with my Buick 2008 Enclave
Jul 12, 2012 (7:11 am)
I purchased this car in December of 2010. Last summer I had noticed the air conditioner stopped working. I brought it to the dealership. They ran a dye test and could not find the leak anywhere. The re charged the air and it worked for the remainder of the summer. Flash forward to 3 weeks ago once again the air stopped working. It would only blow HOT air. I have 2 small children so this was not going to work. Once again I called the dealership but now I am out of the warranty by a little over 3000 miles. I brought the car to our local repair shop who works on my husbands company vehicles. Well let me say the nightmare began. The repair to get the air conditioner to work once again cost me $1680.50. I needed a new evaporator core which is located behind the front console of the car. The entire dashboard needed to be removed to repair the issue. The labor that went into fixing the problem was over 10 1/2 hours. I was without a vehicle for almost 3 weeks.
The money that I pay for my car and to have such a major issue is ridiculous. Never never again would I buy a GM car. I have brought this car in several times already. I had to bring it in for the steering wheel issue alignment issues tire issues and now the air conditioner. That is about all I can take.
#123 of 201 Re: Disgusted with my Buick 2008 Enclave [furino2009]
Jul 12, 2012 (9:03 am)
I have the exact same problem with my AC system. It died just after warranty expiration. This after the power steering pump failed at 49,000 miles. The dealer re-charged the freon and did the dye test. That lasted about a week. Brought it back in and they could not find a leak. Freon once again low. The dealer gave me an estimate of $1,675 to replace the front evaporator core, which they said "might" fix the problem. I haven't scheduled the repair yet. GM needs to pay for this and guarantee the repair will solve the problem. Having these major failures on a car with this many miles is unacceptable. I have a case file established with GM, which so far has gotten me nowhere. I'm still waiting for my case manager Tony to get the information he needs from my local dealer. He's been working on this for over 2 1/2 weeks - still "trying" to gather data. I've been trying to get in touch with him for the last three days, but he is not returning my phone calls. That is also unacceptable. I am running out of patience. It's beeen almost a month without air conditioning during a very hot summer. GM needs to issue a recall for this. There are way too many people having the same issue and all at about the same mileage. Either there is an engineering design flaw, poor quality parts, and/or a manufacuting defect with the AC system (as well as the power steering, which is another issue).
#124 of 201 Re: Disgusted with my Buick 2008 Enclave [furino2009]
Jul 12, 2012 (9:53 am)
I am sorry to hear that you have had so many difficulties with your Enclave, furino2009.
I see that your recent A/C work has been done at an independent, were your steering wheel alignment issues also addressed there? Do you have any current concerns with your Buick?
GM Customer Service
#125 of 201 Re: Disgusted with my Buick 2008 Enclave [gmcustsvcsarah]
Jul 13, 2012 (4:26 am)
Good Morning Sarah,
I could have brought the car to the dealership for the a/c to be repaired but I knew they would be more expensive than the independent station. To have to shell out that large amount of money is terrible. After reading all the posts about the a/c for this vehicle I don't understand why GM is not issuing a recall. There is obviously a serious problem that we the customers are dealing with.
All other issues were dealt with by my local dealership.
#126 of 201 Re: Disgusted with my Buick 2008 Enclave [rjluke]
Jul 13, 2012 (4:28 am)
Sorry to hear you are going through the same problem. I absolutely agree there should be a recall issued on this vehicle with the a/c. Just on this forum there are over 100 complaints about the 2008. Its horrific. Had I only known. I wish you luck. I too have contacted GM but I am sure I will not be reimbursed. Keep us posted
#127 of 201 Re: Disgusted with my Buick 2008 Enclave [furino2009]
Jul 13, 2012 (6:20 am)
I got contacted by GM yesterday. They agreed to pay for the lion's share of the repair for the front evaporator core on my Enclave. I'll be out $200, which they are calling a deductible. Sounds like a 'Secret Warranty' situation to me. I still think there should be a recall(s) on this vehicle for the various issues that consumers are enduring. I do appreciate GM pitching in on this repair. I am still uncertain about the long term reliability of the vehicle though. There are a lot of horror stories on this message board. Now I am hoping that the repair goes well and nothing gets screwed up in the process of taking the car apart and putting it back together. This vehicle was not designed for easy maintenance, that is for sure. The engine compartment is packed in so tight, every little repair is a major undertaking just to get to the faulty part(s).
#128 of 201 Re: Disgusted with my Buick 2008 Enclave [furino2009]
Jul 13, 2012 (7:35 am)
I certainly understand why you chose the independent. In regards to the decision making processes for issuing recalls, I am unable to speak to that as I am not a part of brand quality evaluations.
If you have any current vehicle concerns that you would like looked into, please don't hesitate to get in touch with us at socialmediagm.com.
Have a great weekend,
GM Customer Service
#129 of 201 Re: AC not working = unhappy family [gmcustsvcsarah]
Jul 15, 2012 (7:56 pm)
I wanted to be on blog to say I purchased 2008 Buick Enclave! Loved it! Always a GM buyer but my car with only 40,000 miles has had to have new power steering pump replaced and in 2011 service in JUne where they had to add freon which I thought was weird. end of June 2012 went on a trip and now AC does not work! AC does not work at all now and dash is VERY HOT to the touch. This is ridiciulous for a very expensive car. The warranty just ended!!!!!!! IS there a recal and if not there should be......? Help.
#130 of 201 Re: AC not working = unhappy family [sjsmoot]
Jul 16, 2012 (10:17 am)
I checked into the general information I have on the 2008 Buick Enclave and do not see any recalls related to the HVAC system. I'm sorry about this! What is your plan of attack in addressing this matter?
GM Customer Service
#131 of 201 Re: AC not working = unhappy family [gmcustsvcsarah]
Jul 16, 2012 (4:16 pm)
At this point with all the complaints about the vehicle I truly feel cornered and will be contacting a lawyer for to open a Class Action Lawsuit against GM. I feel thats the only way we as consumers will be compensated.