Last post on Nov 27, 2013 at 1:26 PM
You are in the Buick Enclave
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Buick Enclave, Heating / Cooling, SUV
#118 of 235 Re: 2008 Buick Enclave AC issue [rjluke]
Jul 11, 2012 (6:03 am)
I opened a case file for my 2008 Enclave and it got me nowhere. I specifically asked my rep to let me speak to his supervisor and he basically told me that there was no one else I could talk to. I told him that unless he was the president/CEO of GM, then there should be someone above him I could speak with. I was never given the chance to talk to a higher up. I even received an email from another rep telling me that GM would not discuss the issue with me anymore. My 2008 Enclave was in the shop 7 times for the A/C and I was on my 3rd transmission when I finally got fed up last September and traded it in for a Ford Edge which has given me no problems at all!
#119 of 235 Re: 2008 Buick Enclave AC issue [vickiefontaine]
Jul 11, 2012 (7:13 am)
I would love to trade mine in but I know we are upside down on it. I am just praying for a big real estate deal in which I can use my commission to pay the difference in a trade! I am really very disappointed in this car!
#120 of 235 Re: 2008 Buick Enclave AC issue [renee51]
Jul 11, 2012 (7:33 am)
Thank you for taking the time to post your concerns with your Enclave. If we can look into this matter with your air conditioning, please send an email to socialmediagm.com with the following information: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership. We will set up a Service Request in our department and go from there.
GM Customer Service
#121 of 235 Re: 2008 Buick Enclave AC issue [gmcustsvcsarah]
Jul 11, 2012 (7:45 am)
Thank you Sarah! I will get that to you as soon as I can!
#122 of 235 Disgusted with my Buick 2008 Enclave
Jul 12, 2012 (6:11 am)
I purchased this car in December of 2010. Last summer I had noticed the air conditioner stopped working. I brought it to the dealership. They ran a dye test and could not find the leak anywhere. The re charged the air and it worked for the remainder of the summer. Flash forward to 3 weeks ago once again the air stopped working. It would only blow HOT air. I have 2 small children so this was not going to work. Once again I called the dealership but now I am out of the warranty by a little over 3000 miles. I brought the car to our local repair shop who works on my husbands company vehicles. Well let me say the nightmare began. The repair to get the air conditioner to work once again cost me $1680.50. I needed a new evaporator core which is located behind the front console of the car. The entire dashboard needed to be removed to repair the issue. The labor that went into fixing the problem was over 10 1/2 hours. I was without a vehicle for almost 3 weeks.
The money that I pay for my car and to have such a major issue is ridiculous. Never never again would I buy a GM car. I have brought this car in several times already. I had to bring it in for the steering wheel issue alignment issues tire issues and now the air conditioner. That is about all I can take.
#123 of 235 Re: Disgusted with my Buick 2008 Enclave [furino2009]
Jul 12, 2012 (8:03 am)
I have the exact same problem with my AC system. It died just after warranty expiration. This after the power steering pump failed at 49,000 miles. The dealer re-charged the freon and did the dye test. That lasted about a week. Brought it back in and they could not find a leak. Freon once again low. The dealer gave me an estimate of $1,675 to replace the front evaporator core, which they said "might" fix the problem. I haven't scheduled the repair yet. GM needs to pay for this and guarantee the repair will solve the problem. Having these major failures on a car with this many miles is unacceptable. I have a case file established with GM, which so far has gotten me nowhere. I'm still waiting for my case manager Tony to get the information he needs from my local dealer. He's been working on this for over 2 1/2 weeks - still "trying" to gather data. I've been trying to get in touch with him for the last three days, but he is not returning my phone calls. That is also unacceptable. I am running out of patience. It's beeen almost a month without air conditioning during a very hot summer. GM needs to issue a recall for this. There are way too many people having the same issue and all at about the same mileage. Either there is an engineering design flaw, poor quality parts, and/or a manufacuting defect with the AC system (as well as the power steering, which is another issue).
#124 of 235 Re: Disgusted with my Buick 2008 Enclave [furino2009]
Jul 12, 2012 (8:53 am)
I am sorry to hear that you have had so many difficulties with your Enclave, furino2009.
I see that your recent A/C work has been done at an independent, were your steering wheel alignment issues also addressed there? Do you have any current concerns with your Buick?
GM Customer Service
#125 of 235 Re: Disgusted with my Buick 2008 Enclave [gmcustsvcsarah]
Jul 13, 2012 (3:26 am)
Good Morning Sarah,
I could have brought the car to the dealership for the a/c to be repaired but I knew they would be more expensive than the independent station. To have to shell out that large amount of money is terrible. After reading all the posts about the a/c for this vehicle I don't understand why GM is not issuing a recall. There is obviously a serious problem that we the customers are dealing with.
All other issues were dealt with by my local dealership.
#126 of 235 Re: Disgusted with my Buick 2008 Enclave [rjluke]
Jul 13, 2012 (3:28 am)
Sorry to hear you are going through the same problem. I absolutely agree there should be a recall issued on this vehicle with the a/c. Just on this forum there are over 100 complaints about the 2008. Its horrific. Had I only known. I wish you luck. I too have contacted GM but I am sure I will not be reimbursed. Keep us posted
#127 of 235 Re: Disgusted with my Buick 2008 Enclave [furino2009]
Jul 13, 2012 (5:20 am)
I got contacted by GM yesterday. They agreed to pay for the lion's share of the repair for the front evaporator core on my Enclave. I'll be out $200, which they are calling a deductible. Sounds like a 'Secret Warranty' situation to me. I still think there should be a recall(s) on this vehicle for the various issues that consumers are enduring. I do appreciate GM pitching in on this repair. I am still uncertain about the long term reliability of the vehicle though. There are a lot of horror stories on this message board. Now I am hoping that the repair goes well and nothing gets screwed up in the process of taking the car apart and putting it back together. This vehicle was not designed for easy maintenance, that is for sure. The engine compartment is packed in so tight, every little repair is a major undertaking just to get to the faulty part(s).