Last post on Oct 14, 2013 at 8:39 AM
You are in the Toyota Highlander Hybrid
What is this discussion about?
Toyota Highlander Hybrid, Hybrid Cars, SUV
Go to NHTSA to file a safety complaint.
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#313 of 337 Re: Same situation, different day [johco]
May 01, 2013 (4:24 pm)
Talk to the General Manager of your dealership and tell them you know that HH has a history of this failure even though the recall is not for the 2008. You want a Toyota case manager and you want resolution of this problem and no you will not pay that price to fix a known failure that is a recall on the 2006 and 2007 cars. Obviously this is a problem on later model Toyota HH too and Toyota should fix it for free. Others can offer better advice as I didn't have to go this far yet!
#314 of 337 Re: Same situation, different day [johco]
May 22, 2013 (3:56 pm)
I got my 2006 Toyota HHB fixed in 14 months, I wrote many of letters, they had a recall In February of 2011, you have to google it. I still lost, I had to make the 406.00 a month payment and insure it, than to top it off I ended up paying a few 100 dollars for rotors that went bad from sitting, a new battery and my drivers window won't work, I think when the inverter blew my windows were left down and it rain in my truck and shorted the power windows.
#315 of 337 More Highlander problems -- u have to hear this
Jul 01, 2013 (12:22 pm)
2008 Highlander Ltd Hybrid - 125,000 miles. Last Friday, my wife and daughter pull out onto a busy highway -and hear a "pop" sound and the vehicle just dies - All warning lights come on ...luckily she was able to get to the side of the road.
We take to the dealer who explains it's the hybrid inversion part - and that the repair will cost $11,000. We review with the case manager - and they offer $1,500 toward a new car. That's it -- claiming they look at number of Toyota's bought (this was our first), if routine service is done at dealership(s) (we didn't), and number of miles out of warranty. No appeal process - our case manager said the decision is final - he basically replied - sorry folks, you are screwed. Any suggestions from any of you would be appreciated!
#316 of 337 Re: More Highlander problems -- u have to hear this [gregpgh]
Jul 01, 2013 (12:53 pm)
They did the same and said to us, same thing happened to us, we sued and got 11,000 for our car, Toyota are a bad bunch, good luck.
#317 of 337 Highlander hybrid junk
Jul 02, 2013 (6:17 am)
I am so sorry to hear about your highlander! I am not sure that your highlander is part of the recall? Toyota told us the same thing at first; that basically we were out of luck and that they would give us $1500 towards the repair, which is like a drop in the bucket. Because ours was within the recall, we were able to push Toyota to get a tech to check it put. The dealer told us that our car did not have the part number with the recall, but the tech was able to verify that the part was, and they fixed it. We kept calling the case manager and demanded that Toyota send someone to look at it, because the dealer wasn't able to "open the box" because the technogy is so complicated that special training is needed. The day after they fixed it, we dumped the car. We lost $10,500 because the value went down so much, but we felt like it was a gamble to keep driving it. When I was feeling desperate, I did find some used parts online. Problem is that you don't know if they too are junk, but I thought we may have to fix it then dump it. The parts were much cheaper online from junk yards and such. Good luck.
#318 of 337 2008 Highlander hybrid
Jul 02, 2013 (8:51 am)
Would say to the case manager, you are aware that the 2006/2007 are under recall for the very same problem and you want it fixed or you will sue the dealership and Toyota as your family could have been killed and this is a known problem with the Highlander Hybrids beyond those model years. Consumer Reports states there are problems with them up until 2012 model. Also report it to the National Safety Board. I imagine they don't want to have to extend the recall to 2008s. I plan to sell my 2008 as it has nearly 80,000 miles on it immediately.
#319 of 337 Re: 2008 Highlander hybrid [ytallent]
Jul 02, 2013 (9:29 am)
My 2006 THH was under the recall. I took it to the dealer and they fixed "whatever it was". When I had the problem with the inverter and mentioned the recall the dealer said it was some other piece not related to the $10k problem. I got $1500 from Toyota, $600 from the dealer (I call it keep quiet money) repaired the car and so far it has been running fine. Toyota had to send an "expert" because none of the mechanics at the dealer knew how to replace the inverter. I contacted a lawyer and he said that the guarantee was over, so no recourse. After having 3 toyotas in my lifetime now I want out and far away.
#322 of 337 2008 Highlander Hybrid
Jul 27, 2013 (10:16 pm)
Well my 2008 HH was running fine with no problems until one morning 2 weeks ago. I was 20 minutes into a drive made a turn, hit the gas pedal and the dash board lit up and all power is gone! I managed to coast into the left turn lane to get out of traffic on a 6 lane road. After an hour of trying to restart the car made a call to get towed. I did not take the car to Toyota but to an independent shop. They diagnosed the problem as the inverter and quoted $4500 to repair. I decided to see what I could get from Toyota since the issue was the same as the recalled 06 and 07. I had the car towed to the Toyota dealership I bought it from and they diagnosed the same thing claiming that they had not heard of this happening but to 1 or 2 other HH. I managed to get Toyota to agree to pick up half the 9800 total bill. I had 126000 miles on the car and for me that meant that I still had another 75000 miles that I got out of my Honda's before this Toyota. I decided to let them fix it for someone else as my wife insisted that I not drive that car again since this could have happened on the highway that is under construction with no way to get out of traffic. I let them have the car as a trade in an bought a used Honda CR-V with way less miles. So I'm back to a car company that does stand behind their cars. I will report the HH to the NHTSA to help the rest of you that will probably see this problem going forward. GOOD LUCK to you and thanks for this post to help me see what was going on with my former HH.