Last post on Oct 14, 2013 at 8:39 AM
You are in the Toyota Highlander Hybrid
What is this discussion about?
Toyota Highlander Hybrid, Hybrid Cars, SUV
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#307 of 337 Hybrid System Failure - dealer claiming computer has no record of event
Apr 12, 2013 (2:44 pm)
Last night I was driving my 2011 Highlander Hybrid and suddenly the power steering and brakes stopped working while I was driving. A loud warning sensor went off and several messages crossed the screen, including "Hybrid System Failure. Pull the vehicle to a safe spot and call the dealer immediately." Thank God I was able to roll off to the side of the road without hitting anyone or getting hit. I called Toyota Roadside Assistance, who told me not to even try to drive the car anymore, and they came and towed the car to the dealer.
Today, the dealer called and told me there is nothing wrong with the car. Apparently the messages I saw are not showing up on the computer, and the messages are gone now. They suggested I come and pick it up. They dismissed my idea that the computer chip had also failed. I called Customer Service at 1-800-331-4331 and they took my complaint and indicated that it is up to the Customer Service person at the dealership how to handle it. (According to the Service person, the Customer Service rep told him to tell me there was nothing they could do for me.) I'm to expect a call from him in 3 days or less. I'm leaving the car at the dealership until this is worked out because I'm afraid to drive it. Does anyone have advice for moving forward?
#308 of 337 stopped car
Apr 13, 2013 (8:52 am)
hi, i read your post and am interested in what you do next. i have a 2007 hh and am concerned as i will be giving it to my college student son soon and worry about whether or not he will be safe in it. we've never had a problem except for the time a repairman took the battery out to repair something else and forgot to leave a charge going to the engine so the codes were all messed up and then it did what you just described your car doing the day after i left the shop. they were able to come out and reset the codes however and i haven't had a problem since.
Apr 13, 2013 (1:06 pm)
Personally, I would not give a car to my child even if it has not quit in traffic yet. I would trade it in on a another used car with a better record. There is very little, if any warning that it is about to die. I would not risk my child's life.
#310 of 337 Re: Thinking of buying a 2006 Highlander Hybrid - 97K miles [achillezz]
Apr 29, 2013 (2:00 pm)
I bought my 2006 HH several years ago with 90k. It now has 192k. No problems but am concerned about the cost of the replacement battery and when will that be.
#311 of 337 Re: Same situation, different day [s_weaver]
May 01, 2013 (3:31 pm)
I have the exact same problem with my 2008 HH. Dealer says power inverter needs replacement cost= $9,140.
How do you get a case manager?
May 01, 2013 (3:52 pm)
When this happened recently to my 06, the dealership took a long time with the diagnostics, but in the end I didn't need a case manager. This is a known problem and they should fix it. If your dealership isn't cooperating, ask the service manager to get you in contact with a Toyota case manager. Go as far up the chain of command as it takes. No excuse for the inverter not to be covered by Toyota. At all.
#313 of 337 Re: Same situation, different day [johco]
May 01, 2013 (4:24 pm)
Talk to the General Manager of your dealership and tell them you know that HH has a history of this failure even though the recall is not for the 2008. You want a Toyota case manager and you want resolution of this problem and no you will not pay that price to fix a known failure that is a recall on the 2006 and 2007 cars. Obviously this is a problem on later model Toyota HH too and Toyota should fix it for free. Others can offer better advice as I didn't have to go this far yet!
#314 of 337 Re: Same situation, different day [johco]
May 22, 2013 (3:56 pm)
I got my 2006 Toyota HHB fixed in 14 months, I wrote many of letters, they had a recall In February of 2011, you have to google it. I still lost, I had to make the 406.00 a month payment and insure it, than to top it off I ended up paying a few 100 dollars for rotors that went bad from sitting, a new battery and my drivers window won't work, I think when the inverter blew my windows were left down and it rain in my truck and shorted the power windows.
#315 of 337 More Highlander problems -- u have to hear this
Jul 01, 2013 (12:22 pm)
2008 Highlander Ltd Hybrid - 125,000 miles. Last Friday, my wife and daughter pull out onto a busy highway -and hear a "pop" sound and the vehicle just dies - All warning lights come on ...luckily she was able to get to the side of the road.
We take to the dealer who explains it's the hybrid inversion part - and that the repair will cost $11,000. We review with the case manager - and they offer $1,500 toward a new car. That's it -- claiming they look at number of Toyota's bought (this was our first), if routine service is done at dealership(s) (we didn't), and number of miles out of warranty. No appeal process - our case manager said the decision is final - he basically replied - sorry folks, you are screwed. Any suggestions from any of you would be appreciated!
#316 of 337 Re: More Highlander problems -- u have to hear this [gregpgh]
Jul 01, 2013 (12:53 pm)
They did the same and said to us, same thing happened to us, we sued and got 11,000 for our car, Toyota are a bad bunch, good luck.