Last post on May 22, 2013 at 4:56 PM
You are in the Toyota Highlander Hybrid
What is this discussion about?
Toyota Highlander Hybrid, Hybrid Cars, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#255 of 314 Re: 2007 Highlander Hybrid Dies - Rotating Errors [s_weaver]
Feb 23, 2012 (4:01 pm)
I also have the 2006 model. The whole inverter went out and was replaced last year under extended warranty (78,000 miles), before the recall. I was told that my VIN was within the recall. Went in to have the new control panel replaced (recall) and was told my inverter serial number (TJ01WM002) does not require replacement, even though it wasn't replaced by one of the re-engineered ones. Failure of the control panel destroys the inverter. Toyota won't prove to me what my inverter model number is, and it wasn't listed on my invoice from last year. They also won't tell me what inverter numbers are the new ones, and won't give me a clear picture of the label (which they are able to see). My dealer is incompetent (whole other story). Toyota corp. said that I have to deal with this through the dealer. What is your serial number?
#256 of 314 Re: 2007 Highlander Hybrid Dies - Rotating Errors [1xgijane]
Feb 23, 2012 (6:20 pm)
So to update: after filing a claim with Toyota and working with the case manager assigned, we requested that a Toyota field tech go to see our car. The dealer had given us the same story, that even though the vin matched, our inverter serial number was not within the recall of "bad" parts. They ended up fixing our car for free. We traded it three days later because we just do not trust this would not happen again.
#257 of 314 Re: 2007 Highlander Hybrid Dies - Rotating Errors [s_weaver]
Feb 24, 2012 (3:14 pm)
Toyota corp. case number rep called, and said I had to work it out with the dealership. Was rather snippy this time, although she was really nice the day before. Called customer rep at dealer, a rep called back, listened to my story, and agreed with me (wish I had recorded that discussion) and is supposed to call back today. Curious about something called a secret warranty, whereby if you complain enough (maybe "Call Curtis" TV station complaint reporter) they will do the repair as good faith action. What dealer fixed yours? Even if it is in another state, I may be able to use it as leverage. My dealer is in CA, Maita Toyota, and I will post for others what action occurs. They are hoping that even though my control panel isn't being replaced, my current inverter will survive until past the 8/100,000 warranty, and past the extended warranty, and past the end date of the recall, and I'll be forced to pay for the replacement myself. We'll see. I plan on being a total nightmare if they don't replace this, or somehow prove conclusively that my control panel isn't one of the faulty soldered ones(in writing).Wish me luck, and thanks for the help. So glad you got yours replaced (did you get more for it because of the new parts?)
#258 of 314 Re: confused! [ytallent]
Feb 24, 2012 (3:30 pm)
Check NHTSA ACTION NUMBER: PE11005
#259 of 314 Finally Fixed
Feb 25, 2012 (4:42 am)
I don't know what the hold up is, after my Hylander sat in Toyota's parking lot for 14 months, I finally received a recall notice and it was fixed as of Sept 2010. I don't know my vin#, and I was out of my warranty. I just wrote to every and anybody and out of the blue I got the recall notice in July of 2010 . It still don't help how I fell about that day on 95 when it stopped on me. It sits in my driveway, Don't care to drive it, and it will be a trade as soon as I find something I like.
#260 of 314 Verify inverter info
Feb 25, 2012 (12:30 pm)
Update: took off front plastic cover for inverter, verified serial number and part number of the inverter they installed last year when mine went out. Oddly enough has a part number G9200-48080, inverter assembly, manufactured between 3-2005 and 7-2007, that was replaced by Toyota part number G92A0-48080, inverter assembly, manufactured between 8-2007 and 12-2008. This means that Maita Toyota installed part number G9200-48080 on 19Jan2011, but listed part number G92A0-48080 on the invoice. Ask about your part number and serial number. This seems hinky, so I will be including this in my complaint process. Why would they mislead me into thinking that the new inverter was, indeed, a new re-engineered inverter instead of the older, obsolete model? Also was told by the service manager that they were repairing the control module and not replacing it. The recall states that it will be replaced. See if you can get/see the old module.
#261 of 314 Re: Finally Fixed [nylove64]
Feb 25, 2012 (12:24 pm)
Do you mean it was repaired in Sept 2011? The recall notice came out in July 2011 for the inverter. VIN# is on annual licensing or registration paperwork or on strip on dashboard near window. Inverter serial number should be on invoice, dealer can take off cover in 2 minutes(had my nephew do it in my driveway-he's a mechanic). See if it's the old model or new model. Might be important to see if they are trying to pull one over on you.
#262 of 314 Re: confused! [1xgijane]
Feb 25, 2012 (1:46 pm)
Ours was fixed at rancho Santa margarita, Penske Toyota. Good luck! We were still "upside down" on the highlander but glad we do not need to worry any longer.
#263 of 314 Re: confused! [s_weaver]
Feb 26, 2012 (2:47 pm)
You are awesome! Any ammunition I can get is sooo helpful! Glad your issue was resolved!
#264 of 314 Re: confused! [s_weaver]
Feb 26, 2012 (3:38 pm)
Just be careful of auto-fraud on being upside-down. Negative Equity/Over-Allowance: Arises in a transaction that includes a trade-in vehicle. Generally, the customer is led to believe that the dealership is valuing the trade-in vehicle at the same amount that’s owed (so that the customer doesn’t appear to owe anything on the trade-in). In reality, however, the actual cash value given by the dealership is less than the amount owed, and the difference is added to the cash price of the vehicle being purchased. If this is done it is illegal, even if the customer knows and agrees to it. The extra amount cannot be added to the vehicle line 1(a) 1 per precedent-setting case of Thompson v. 10,000 RV’s. Believe this covered by Lemon Law.Automobile Sales Finance Act (ASFA) (Civ.Code,1 § 2981 et seq.), the Consumers Legal Remedies Act (CLRA) (§ 1750 et seq.), California's unfair competition law (UCL) (Bus. & Prof.Code, § 17200 et seq.) I don't trust Toyota to be fair in any way.