Last post on Oct 14, 2013 at 8:39 AM
You are in the Toyota Highlander Hybrid
What is this discussion about?
Toyota Highlander Hybrid, Hybrid Cars, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#251 of 337 Re: Glad I read this [gawdfather]
Feb 16, 2012 (7:06 am)
We have a 2006 Highlander Hybrid Limited since new and it has been nothing but reliable and fantastic in the Canadian winter. There have been a couple of recalls but to address potential problems, which have not surfaced with our car. We calculated that the premium we paid in 2006 for the hybrid system vs the V6 4WD model has been paid off by the gas we saved. From this point on, any savings in gas will be a gain. The cost of the replacement HV battery is also coming down so it is looking very good. Having said all these things, we are still waiting for Toyota to call us in for the inverter replacement, they are probably dealing with the dead inverters first then the "recalled" customers like us.
#252 of 337 Re: Glad I read this [eh2k6]
Feb 16, 2012 (10:06 am)
The 2006 recall is to replace an inexpensive, faulty circuit board before some poorly soldered components come loose and cause very expensive inverter damage and possibly create a dangerous failure while driving. The recall information is available by VIN number for 2006 and 2007 HH's.
My HH is not on the list which I guess is good. We have not had the problem.
This is something you should check. The people who had the problem had to pay $10,000-15,000 to have it towed and repaired. They eventually got a full or partial refund if they had not sold or junked the car.
#253 of 337 Re: Glad I read this [stevegold]
Feb 19, 2012 (11:06 am)
Just to clarify, we have not had the problem either but our HiHy is within the VIN recall. We received the pre-notice and waiting for the main notice to bring in the car for them to address the recall (i.e. replace the faulty circuit board?) Has anyone actually had the circuit board replaced under the recall (i.e. there is nothing wrong with the car but the 2006 VIN is within the recall)?
#254 of 337 2006 Highlander Hybrid Inverter recall hassle
Feb 22, 2012 (7:44 pm)
Car is part of VIN recall. Inverter failed once already, but was replaced with old style inverter, not one of the re-engineered ones. Dealership says mine doesn't need replacing, but won't prove to me that this is a re-engineered inverter. What serial numbers were recalled, and which are the new ones? I opened a case with Toyota corp., and the case manager said that she believed that they were supposed to replace mine. Will call back tomorrow following more research. Initial contact with Toyota was customer service rep who repeatedly asked if I am having problems, and if not, then why am I concerned? Elevated this, and explained that my dealership managed to screw up all the items I needed doing yesterday, and that I had no faith in their decision that my inverter didn't need replacing. Will insist that they show me or photograph the serial number on the inverter that is in it. There was no inverter number listed on paperwork from last replacement, and the corp. didn't even have a record that my inverter had ever been replaced.Am totally disappointed with Toyota, and will contact the class action suit if they don't replace this one. If anyone knows more about the
serial number/part numbers, let me know. I'll post when I have a resolution. Thanks.
#255 of 337 Re: 2007 Highlander Hybrid Dies - Rotating Errors [s_weaver]
Feb 23, 2012 (3:01 pm)
I also have the 2006 model. The whole inverter went out and was replaced last year under extended warranty (78,000 miles), before the recall. I was told that my VIN was within the recall. Went in to have the new control panel replaced (recall) and was told my inverter serial number (TJ01WM002) does not require replacement, even though it wasn't replaced by one of the re-engineered ones. Failure of the control panel destroys the inverter. Toyota won't prove to me what my inverter model number is, and it wasn't listed on my invoice from last year. They also won't tell me what inverter numbers are the new ones, and won't give me a clear picture of the label (which they are able to see). My dealer is incompetent (whole other story). Toyota corp. said that I have to deal with this through the dealer. What is your serial number?
#256 of 337 Re: 2007 Highlander Hybrid Dies - Rotating Errors [1xgijane]
Feb 23, 2012 (5:20 pm)
So to update: after filing a claim with Toyota and working with the case manager assigned, we requested that a Toyota field tech go to see our car. The dealer had given us the same story, that even though the vin matched, our inverter serial number was not within the recall of "bad" parts. They ended up fixing our car for free. We traded it three days later because we just do not trust this would not happen again.
#257 of 337 Re: 2007 Highlander Hybrid Dies - Rotating Errors [s_weaver]
Feb 24, 2012 (2:14 pm)
Toyota corp. case number rep called, and said I had to work it out with the dealership. Was rather snippy this time, although she was really nice the day before. Called customer rep at dealer, a rep called back, listened to my story, and agreed with me (wish I had recorded that discussion) and is supposed to call back today. Curious about something called a secret warranty, whereby if you complain enough (maybe "Call Curtis" TV station complaint reporter) they will do the repair as good faith action. What dealer fixed yours? Even if it is in another state, I may be able to use it as leverage. My dealer is in CA, Maita Toyota, and I will post for others what action occurs. They are hoping that even though my control panel isn't being replaced, my current inverter will survive until past the 8/100,000 warranty, and past the extended warranty, and past the end date of the recall, and I'll be forced to pay for the replacement myself. We'll see. I plan on being a total nightmare if they don't replace this, or somehow prove conclusively that my control panel isn't one of the faulty soldered ones(in writing).Wish me luck, and thanks for the help. So glad you got yours replaced (did you get more for it because of the new parts?)
#258 of 337 Re: confused! [ytallent]
Feb 24, 2012 (2:30 pm)
Check NHTSA ACTION NUMBER: PE11005
#259 of 337 Finally Fixed
Feb 25, 2012 (3:42 am)
I don't know what the hold up is, after my Hylander sat in Toyota's parking lot for 14 months, I finally received a recall notice and it was fixed as of Sept 2010. I don't know my vin#, and I was out of my warranty. I just wrote to every and anybody and out of the blue I got the recall notice in July of 2010 . It still don't help how I fell about that day on 95 when it stopped on me. It sits in my driveway, Don't care to drive it, and it will be a trade as soon as I find something I like.
#260 of 337 Verify inverter info
Feb 25, 2012 (11:30 am)
Update: took off front plastic cover for inverter, verified serial number and part number of the inverter they installed last year when mine went out. Oddly enough has a part number G9200-48080, inverter assembly, manufactured between 3-2005 and 7-2007, that was replaced by Toyota part number G92A0-48080, inverter assembly, manufactured between 8-2007 and 12-2008. This means that Maita Toyota installed part number G9200-48080 on 19Jan2011, but listed part number G92A0-48080 on the invoice. Ask about your part number and serial number. This seems hinky, so I will be including this in my complaint process. Why would they mislead me into thinking that the new inverter was, indeed, a new re-engineered inverter instead of the older, obsolete model? Also was told by the service manager that they were repairing the control module and not replacing it. The recall states that it will be replaced. See if you can get/see the old module.