Last post on Oct 14, 2013 at 8:39 AM
You are in the Toyota Highlander Hybrid
What is this discussion about?
Toyota Highlander Hybrid, Hybrid Cars, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#213 of 337 Re: 2007s [kenduff]
Sep 29, 2011 (7:20 pm)
My HiHy is a 2006 SULEV II (level II). This info is found on the sticker under the hood. My vehicle was covered under the 150k CARB warranty, regardless of recalled VIN num. I have been trying to find out why some of yours was not covered. This is what I found.
The warranty was updated 12/8/2010. If your service ppl are referring to your original warranty, it has been ammended. According to the amount, vehicles meeting the SULEV II requirements fall into 2 dif categories (depending on emission specs). The category determines whether it is warrantied for 120 or 150k. Because my own vehicle was manufactured to the specs granting it the higher 150k warranty, I assume all the same year make and models would be (they are massed produced, of course).
This link is the ammended CARB emissins regulations. http://www.arb.ca.gov/msprog/levprog/cleandoc/cleancomplete_lev-ghg_regs_12-10.p- df
On page 46 there is a chart. The top of the chart is for SULEV II light duty trucks (as is the toyota hihy). The vehicles emissions specs will cause it to land in either the 150 or 120k warranty plan. MY vehicle fell in the 150k plan. So it must be that anyone else's 2006 Toyota Highlander Hybrid was manufactured to the same emissins specs and must also meet the same standards for the 150k warramty.
If any of you are still not getting covered for this, I would print out this (mandatory) warranty regulation (just page 47 is necessary), bring it to my service tech, and show him that this part is covered under the ammended warranty. If he says it is not, I would then ask him to show me the mfr specs showing it to conform to the lower emissions warranty. If he shows you specs showing it conforms to the 150k warranty, you are done. And again, it simply must conform, because my vehicle was not produced individually. It is a 2096 toy hi hy, and they were all mass produced.
#214 of 337 My '06 HH Died with Inverter Issue
Oct 02, 2011 (5:55 pm)
Same story as most of the others on this forum. My 2006 Highlander Hybrid with 83,000 miles died earlier this week when I was driving my kids around. We just left a parking lot and started in to traffic on a major road and then *POP* there was no power and the warning lights kick on, including the Check Hyrbrid system, check VCS system, ABS, etc. It was the worst time of day, right after 5pm so thing congested rush hour conditions... I managed to coast the car over and was just short of a bus stop, so with a little pushing we made it off the road. Called my wife to pick up the kids and I got to wait for the tow truck to pick me up.
Once we got the car in to the dealer, they confirmed that the inverter had blown and would need to be replaced. They replaced it under warranty saying that this was covered under a recall for the Highlander Hybrid. My VIN doesn't end within the previously mentioned range so not sure if we had the earlier inverter or later inverter, either way it was bad. I'm glad it was covered because when I came in to pick it up the bill (to Toyota) said $7329, I'm guessing they'd mark that up further if it was to be billed to a customer.
The new inverter drives great, but I think it's time to look at getting a new vehicle and not a Toyota. I've never been much of a domestic guy (outside of trucks) but the new Ford's are really looking good...
#215 of 337 Re: 2007s [rescue131]
Oct 03, 2011 (9:02 am)
did as you said and Toyota tech said "no way". it is not covered under the amended law....he actually did not even read what I printed out...nasty bunch them Toyota boys....writing a letter to NHTSA today....
#216 of 337 Re: 2007s [kenduff]
Oct 03, 2011 (7:44 pm)
If I were you, assuming you live in one of the states which has adopted the California clean air regulation (the list of states which did is posted in onee of my earlier posts), I would get that sticker info from the underside of my hood (the SULEV II warranty info), my registration, and any emissions info I had on this car, set aside a block of time and call carb. Their num is on their website. Some Sulev IIs are covered for 150k, some are not, as you saw on Page 47 of the amended regulation. I would ask carb to let me know for sure, and if it is, I would then ask for documentation. Then I would take that documentation to the Regional Manager or Regional VP to whom this tech reports. I would let him know that the part was a safety recall, and that you have been in touch with the NHTSA regarding the policy toyota is required to follow on this. (that policy info is a link on the NHTSA website. And I would also call NHTSA and advise them of the situation and ask for their assistance. The steps manufacturer's must take in a recall are not negotiable. They are mandated by NHTSA. Likewise, if the amended regulation governing emissions warranties is not something the tech can choose to go along with or not. It is a binding agreement between mfr's of low emission vehicles and carb, which mfr's must (must) honor in exchange for incentives. I have a strong suspicion this tech does not even know the reg was updated. I would write letters for sure, but I'd be on the phone with NHTSA, Carb, getting my info crystal clear, and then on the phone with the senior exec to whom this tech, or this tech's boss, or boss's boss, reports. Toyota can get in huge, huge trouble for not honoring the regulatory agreement or the NHTSA recall mandates. Make sure you let this exec know exactly what is required of them, and the penalties from nhtsa and carb for noncompliance. Assuming, of course, you gave carb your info and they attested your model vehicle went w the 150k plan (mine did, and it is SULEV II). If they took the carb benefits, they honor warranty. I would also make sure that the exec you speak to for help in getting the tech to follow Toyota's policies and mandates knows the name of this tech. That's what I would do if I were you...
#217 of 337 Re: 2007s [rescue131]
Oct 07, 2011 (9:29 am)
Hi rescue 131...here is the reply I received from the CARB and the HH is a later 07 model that was not recalled, my VIN# is a few hundred beyond the recall numbers.... I think Toyota chose not to certify as a PZEV is because they knew the inverters were faulty..time will tell.. Ken
The certification Executive Order for your vehicle, 2007 Toyota Highlander hybrid, shows that the vehicle was indeed certified as a SULEV. Unfortunately, SULEV certification alone does not qualify for the 15 year/150,000 mile emission warranty. Only vehicles certified as partial zero emission vehicles (PZEV) qualify for the extended emission warranty. In order to qualify as a PZEV, a vehicles must have SULEV tailpipe emissions and zero fuel evaporative emissions. For some reason, Toyota chose not to certify the Highlander as a PZEV, as you will note in the attached certification Executive Order.
To illustrate the difference, Iíve attached the certification Executive Orders for your vehicle and the 2007 Toyota Camry hybrid which is a PZEV.
I fully sympathize with your position, this is not a trivial repair cost. For your information, I noted during a search on Ebay that the Highlander inverter is available for considerably less than $10,000.
Iíve ccíed John Urkov, branch chief overseeing the section dealing with warranty concerns for confirmation on the Highlander status.
Oct 07, 2011 (9:56 am)
That phone num is the toyota, westport num. Also, maybe ask Paul, who wrote you from CARB to explain page 46 of the ammended warranty wherein it lists the SULEV II twice, one with the lower mileage warranty, and one with the 150k warranty, citing it as optional. That is the only reason i can think of why mine would have been covered without the recall
#220 of 337 Re: 2007s [kenduff]
Oct 07, 2011 (11:45 am)
Kenduff, I'm wondering what your immediate plans are. I really feel for you. Are you going to pay the money to fix your car? And hope for some reimbursement later? If so, how much are they quoting you? I know your car doesn't seem to fit into any of the categories with much hope for reimbursement by big Toyota. We paid $8500 and are hoping for reimbursement through the recall and/or the lawsuit against Toyota. But our VIN also fits within the magic range. Sorry to see your hopes raised with the Federal emissions idea. I went through that for weeks, only to have my hopes crushed when I learned about how it doesn't apply because of the whole SULEV and PZEV business. We also hope to replace our replaced inverter (for which we paid, but hope to be reimbursed) with the new re-engineered one that the recall promises. Unless I hear from anyone on this forum any good reason NOT to demand replacing my 'new' inverter (which is only warrantied for 1 year, thank you Toyota).
#221 of 337 Re: 2007s [irina2]
Oct 07, 2011 (1:24 pm)
If you read the actual amendment to the emissions law, page 46 or 47, you will see that some Sulev IIs have the150k warranty option. This doc comes straight from CARB. My own Sulev II was covered for 150k according to my Toyota dealer. I posted the link in an earlier message. Check it out.
Oct 07, 2011 (7:01 pm)
It appears my earlier message didnt post...
As my car is a SulevII and it was covered, according to my toyota dealer, for 150k, regardless of vin num, and because the graph on page 46 of that amended CARB reg shows two boxes for Sulev II, and states 150k warranty optional, I cam only think that the higher optional warranty had to have been applied to my vehicle. At this point, before I gave up, I would call back Paul from CARB, refer him to that graph, and ask him why it states in the Sulev II box "optional 150k" when it is nit a PZEV, and you had been told it applies only to PZEV. If that doesn't help, I might ask his advice on getting Toyota to replace it anyway, as it did fail, and your vin is only a few hundred off. I'm sure it's too exp for Toyota to want to do a "goodwill" replacement, but if there were some way to make them aware of the bad will generated by not replacing all failed inverters (a huge safety issue!) in the general time period. It's not likely that the inverters were faulty on the recalled vins, but yours, only a couple hundred out, failed due to "pilot" error.
I had put the number of my Toyota dealer down in that post so you could call and ask them about the 150k "option" on Sulev II, but apparently, that's not ok on here. I myself am now so curious as to why my Sulev II was covered when yours wasn't, I am going to simply call myself and ask them. Perhaps there is an answer there, ornat the very least an explanation. I do not believe they made a mistake in covering mine, because ppl generally check their info before shelling out big money. I will post the result of that phone call.