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Any problems with 08 acadia seats releasing?

11 messages,  Last post on Aug 31, 2010 at 1:12 PM

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What is this discussion about? GMC Acadia, SUV

Messages Page 2 of 2

#4 of 11 Re: Any problems with 08 acadia seats releasing? [concerned14] by gmcustsvc

May 04, 2010 (11:38 am)

Replying to: concerned14 (Apr 30, 2010 8:26 pm)
Hello Concerned14,
I am from GM Customer Service. I apologize for the concern that you have had with your vehicle. Can you please email me with more information so I can look into your situation further? You can access my email by clicking on my name. Thank you,
Mariah GM Customer Service

#5 of 11 Re: Any problems with 08 acadia seats releasing? [concerned14] by crzymama

May 21, 2010 (3:54 pm)

Replying to: concerned14 (Apr 30, 2010 8:26 pm)
I would love to find more owners who are having this problem. I have not checked this email in a while because they replaced our bench seat with a new one............and would you believe it - it happened AGAIN! I am starting to feel like I am going to have a nervous breakdown over this car. People think I am crazy when I ask them. I am glad you responded.

#6 of 11 Re: Any problems with 08 acadia seats releasing? [crzymama] by gmcustsvc

May 24, 2010 (11:27 am)

Replying to: crzymama (May 21, 2010 3:54 pm)
Hello Crzymamma,
Have you told the dealership the concern is still present? Can you email me more information about your situation so I can look at the concern a little further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service

#7 of 11 Re: Any problems with 08 acadia seats releasing? [crzymama] by concerned14

May 25, 2010 (11:08 am)

Replying to: crzymama (May 21, 2010 3:54 pm)
Hello!
I'm glad that you responded back. At the time I posted this problem on Edmunds I also emailed GM Canada...they responded right away and set up an appointment with the dealership.
The dealership could not find the problem....however, they decided to replace the track, not the seat, this past Friday. So far no problems....I am keeping a close eye on it. Did you purchase your vehicle in Canada or USA? I purchased it in Canada but I believe it was shipped from the US. In your email you said they replaced the bench....I have bucket seats in the middle so, maybe it is a track problem...let me know.
Thank you!

#8 of 11 Re: Any problems with 08 acadia seats releasing? [crzymama] by concerned14

Jun 08, 2010 (8:16 am)

Replying to: crzymama (May 21, 2010 3:54 pm)
Hello!
Just thought I could confirm your progress with your seat....
I had the track of my seat replaced...was fine for about a week and then, it happened again! The seat release while we were driving. Are we the only two with this problem!!

#9 of 11 Re: Any problems with 08 acadia seats releasing? [gmcustsvc] by concerned14

Jun 08, 2010 (9:37 am)

Replying to: gmcustsvc (May 04, 2010 11:38 am)
Hello Mariah,
I'm hoping you can help me out here! I have an 08 Acadia, purchased in Canada but the vehicle was from the US. I continue to have the same problem...the dealership already replaced part of the track system....it is still releasing. I have browsed through other websites and it looks like there are more people out there with this problem....is this a recall.... I have a 7 year old daughter sitting in that seat....this really scares me...

#10 of 11 Re: Any problems with 08 acadia seats releasing? [concerned14] by gmcustsvc

Jun 09, 2010 (6:45 am)

Replying to: concerned14 (Jun 08, 2010 9:37 am)
Hello Concerned14,
I am sorry that you are experiencing the concern with your vehicle. I unfortunately cannot diagnose the concern over the internet. If you currently reside in Canada, then I would get in contact with one of our Canadian agents and explain the situation to them. I apologize that I can only assist customers in the U.S.; however, these agents should be able to assist you further. This is how to contact them. Our Customer Communication Centre hours of operation are:
Monday to Friday: 8:00 a.m. to 11:00 p.m. (E.S.T.)
Saturday: 8:00 a.m. to 5:00 p.m. (E.S.T.)
Closed Sundays
Customer Communication Centre:
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (TDD users)
If you would like me to check to see if there is a recall, please email me so I can get some information from you. You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service

#11 of 11 Re: Any problems with 08 acadia seats releasing? [concerned14] by crzymama

Aug 31, 2010 (1:12 pm)

Replying to: concerned14 (Jun 08, 2010 8:16 am)
Sorry for the delay in getting back to you. So far so good on my bench seat, but this is my 2nd replacement - and I am not convinced that it is a permanent solution. I think we are the only two with this problem. I ask everyone I know that has this car, and they look at me like I am crazy! Maybe we should post our concerns on other websites.

Messages Page 2 of 2

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