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Saturn VUE AC and Heat Problems

163 messages,  Last post on Feb 19, 2013 at 7:56 PM

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What is this discussion about? Saturn VUE, SUV

    

Messages Page 10 of 17

#90 of 163 Re: 2009 Saturn Vue Hybrid missing Air Conditioning Compressor Clutch Assembly [jlanouette1] by fishy35

Apr 24, 2012 (11:28 am)

Replying to: jlanouette1 (Aug 16, 2011 4:35 pm)
I just took mine in today same problem type of problem the clutch assembly mounting plate fell off yesterday. I have 46635 miles on the car and it has not even been three years. I've seen many posts on several sites with the same issure in the 2008 and 2009 models. I think this should be a recall issue or at least a TSB. With it happening to so many Vue's. Plan to send a complaint to GM and the NTSB. Maybe at some point they accept the responsibility for the defective part and reimburse those of us who have already had to pay for the part.

#91 of 163 Re: 2009 Saturn Vue Hybrid missing Air Conditioning Compressor Clutch Assembly [fishy35] by gmcustsvcsarah

Apr 24, 2012 (12:21 pm)

Replying to: fishy35 (Apr 24, 2012 11:28 am)
fishy35,
 
If you haven't gotten in touch already with Customer Assistance, please send us an email at socialmediagm.com and we'd be happy to look into this further with you.
 
Best,
Sarah
GM Customer Service

#92 of 163 Re: 2009 Saturn Vue Hybrid missing Air Conditioning Compressor Clutch Assembly [gmcustsvcsarah] by aerial_22

May 09, 2012 (9:59 am)

Replying to: gmcustsvcsarah (Apr 24, 2012 12:21 pm)
Well looks like the manager at the service center I took my Saturn to was correct. We have a 2007 Saturn VUE with the 2.2 liter 4 cylinder engine. We recently starting having trouble with the a/c cooling while we were sitting idle. When we got up to speed the a/c would begin cooling again. I took it in to my local service center thinking it was likely low on freon. Well it was a little low on freon, however the problem was with the a/c compressor. It isn't providing enough pressure at the low side of the a/c compressor. When the vehicle gets up to speed it kicks to the high side and begins cooling. The service manager at my local service center said we will need to replace the compressor, and due to the design also replace the condenser. I'm looking at a $2,000 repair on a vehicle that is just now 5 years old. This isn't an isolated event. My service manager said he had to perform the same repair on 5 VUE's last year around this same time.
 
Does GM not realize this is a problem? Based on the responses on this forum and others it appears to be a pretty common issue. This is the first major issue we have had with our Saturn. I gave GM a second chance after all of the time and money I poured into my 1999 Pontiac Grand Am, as I thought Saturn was different. If I'm expected to pay to replace an a/c compressor after just 5 years I would have to say this will definitely be my last GM vehicle.

#93 of 163 Re: 2009 Saturn Vue Hybrid missing Air Conditioning Compressor Clutch Assembly [aerial_22] by gmcustsvcsarah

May 09, 2012 (10:33 am)

Replying to: aerial_22 (May 09, 2012 9:59 am)
aerial_22,
 
I'm sorry that the A/C issue was not due to freon level but rather the air compressor. If we can look into this further with you, please email us at socialmediagm.com with the following information: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
 
All the best,
Sarah
GM Customer Service

#94 of 163 Re: 2009 Saturn Vue Hybrid missing Air Conditioning Compressor Clutch Assembly [gmcustsvcsarah] by aerial_22

May 09, 2012 (10:44 am)

Replying to: gmcustsvcsarah (May 09, 2012 10:33 am)
Sarah,
 
I haven't taken it to the GM dealership yet. I took it to my local repair center to have the freon level checked/recharged. The only official dealership that services Saturn vehicles is all the way across town. Should I take it in to them to get an official opinion from a Certified Saturn dealership?

#95 of 163 Re: Can we get some service beisdes lip service [newmommy0403] by vickie48

May 21, 2012 (1:13 pm)

Replying to: newmommy0403 (Aug 22, 2011 9:50 am)
I also live in Mo and I have a 2010 Vue and it does the same thing. blows cold for a little bit but once the temp reaches above 85 out all it does is blow cool air and even for that I have to keep it going full blast and it barely keeps the front cool and does nothing for the back seat where my grandkids ride. I have taken it in twice and the first time there was a cracks in the seals and freon had leaked out. they fixed that, then I had to take it back because it was blowing air as if I just had the vents on not the ac. they said it was the doors not opening and they I guess opened them, but it still never compleatly cooled off the car even after the two trips in with it. And once again not blowing but barely cool air. SO I guess its another trip back in. Getting tired of it NOT being fixed. They are going to hate seeing me come in..oh and I live 100+ miles from the dealership..I am beginning to wish I had never bought this car. Had to have the transmission overhauled 7 months ago too. so far no more trouble with that.

#96 of 163 Re: Can we get some service beisdes lip service [vickie48] by gmcustsvcsarah

May 22, 2012 (7:01 am)

Replying to: vickie48 (May 21, 2012 1:13 pm)
Good morning vickie48,
 
I can certainly understand how these several trips into the dealership for this matter have been frustrating for you. If we can look into this further with you, please don't hesitate to get in touch with us at socialmediagm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
 
Kind regards,
Sarah
GM Customer Service

#97 of 163 2007 Saturn Vue Hybrid - A/C No Longer Works by lm6

May 24, 2012 (6:59 am)

I have a 2007 Saturn Vue Hybrid and the A/C has stopped blowing cold air. According to the dealer, the A/C hub & compressor "fell apart" when they removed it. Replacement costs is $1100. Needless to say, I am not very happy. THIS VEHICLE IS ONLY 5 YEARS OLD w/70,000 miles on it. After reading the postings on the Edmunds site it looks like this pretty typical.
 
Why would GM continue to use parts in its vehicles with known issues? I also had a 1997 Grand Am with the same A/C problems and after spending $1000+, the A/C still never worked for more than a week. This time I am making sure a dealer takes care of the problem, but again, the car is only 5 years old.
 
If so many people are having this problem, shouldn't there be a recall? Will GM pick up the cost of my repairs? I have been a lifelong GM customer, but like the other posters am not so sure I want to continue that trend.
 
I have sent my info to GM Customer Service and am awaiting a reply.

#98 of 163 Re: A/C Problem in 2006 Saturn Vue 3.5L V6 [susieq06vue] by susieq06vue

May 24, 2012 (8:21 am)

Replying to: susieq06vue (Aug 30, 2011 5:19 pm)
Update: I didn't fix the A/C over the winter; and took it to a different Toronto dealership yesterday. They called this morning and left a message; the diagnosis is that my condenser needs replacing. No mention of cracked condenser hoses. Estimate: $1035 + tax for the part.
 
I'm waiting to hear back from them to understand why the diagnosis is so different. And whether the estimate from last summer for the hoses is going to come into play and I'll end up with a $3000+ bill.

#99 of 163 I too am having AC problems with my 2007 Saturn Vue Greenline by sbelcher1

May 25, 2012 (5:00 pm)

A couple of weeks ago while I was driving I heard a big thunk, not seeing anything in the road upon hearing said noise I continued on my way. Then I realized the ac wasn't blowing cold anymore. I took it into my local Chevy dealer and had them check it out. Turns out the AC clutch that is riveted to the compressor broke off and was no longer anywhere to be found. My extended warranty people said that since there was a "missing part" they refuse to cover it. If this is such a common problem with these vehicles why hasn't there been a recall issued? I can't afford $1100 to get my compressor replaced and I live in Florida...and we are coming up on the hottest part of the year. My car is only 5 years old...this shouldn't have happened. Parts that are riveted to another part shouldn't just break off.

Messages Page 10 of 17

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