Last post on Nov 24, 2013 at 12:29 PM
You are in the Saturn VUE
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Saturn VUE, SUV
#136 of 208 Has anyone actually ever had problems resolved with GM customer?
Aug 01, 2012 (1:56 pm)
I'm curious what other GM owners (Saturn VUEs) have had resolved with the socialmediagm.com e-mail contact.
My 2006 Saturn Vue in the last 3 years has needed a A/C condensor, now a new A/C compressor (two dealership quotes are not the same price for the same service- $300 difference)
Last week my Key Iginition locked up and needed to be replaced ($500.00) Of course this all happens after my warrenty is up. Based on the info I have researched, this is happening a lot to Saturn owners and these parts should easily go until 100-150k miles.
We have owned 3 Saturns brand new 1992,2000,2006 and never have had any problems with our vehicles (until now)
All our Saturns have had all their service done at the GM dealership, and lucky us our dealership closed down a few months ago (but hey kids, a new one opened up in the same location, but won't accept any new returning preferred customer points to their new dealership- sleazy IMO) But of course they gladly will take in the old/ returning customers.
I called GM 800 number, the customer service lady was rude and left me on hold for 20+ minutes yesterday.
I'd love to hear what socialmediaGM.com actually did for you.
I did e-mail them, they replied asking for info, I replied today asking them to open a case, as clearly the A/C issue isn't just a one time issue.
#137 of 208 2005 Satun Vue AC Suddenly Died
Aug 11, 2012 (6:16 pm)
PLEASE ADVISE ~
I have a 2005 Saturn Vue, with 22,120 miles, which was purchased on 11/22/2005. Up until two weeks ago, the AC has worked fine. I parked it for a few days, and it hasn't worked since. The fan blows, but doesn't cool. It's been about two weeks without any AC.
I don't hear the compressor kick in when I turn on the AC. We checked the fuses, they seem to be OK. I was going to take it in, but found this board and learned that this is a known and continuing issue with Saturn.
What should my next step be? We are in the middle of a heat-wave. I am a senior citizen. I can't handle the heat. To the best of my knowledge, Kia of Cerritos is handling the service for what used to be Saturn of Cerritos. Please advise. I don't understand why I would be low on refrigerant, considering the fact that I am a low-mileage driver.
I read in an earlier post a in reference to having the "software updated." How do I go about having this done and is there a charge?
#138 of 208 Re: 2005 Satun Vue AC Suddenly Died [sybee]
Aug 13, 2012 (5:48 pm)
Good evening sybee,
We're sorry to hear about your air going out on you during the hot summer months. If you would like for us to work with you in getting this looked into, please contact us at socialmediagm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage). We will use this information to, only if you wish, locate a Certified Saturn Service location in your area and get a Service Request set up to stay with you through the process.
Sarah, GM Customer Service
#139 of 208 Re: 2004 Vue a/c issues [cathym26]
Aug 19, 2012 (8:40 am)
I also have a 2004 Saturn vue. I have noticed the exact same thing. I went and got my coolant levels serviced and I also got the A/C recharged. Like you said only when you are on the highway can you actually feel the A/C. I have a 14 month old and a 6 year old and no matter how long I am in the car for if I am only driving within the city limits and I am not going 55 MPH or faster all I feel is warm air. I also just went to have the front and rear differential fluids services and I went to Valvoline. They told me the fluids were dealer fluids and they were having trouble locating the same fluid. Saturn going out of business and finding comparable parts is going to get really tough.
#140 of 208 Re: 2004 Vue a/c issues [jpreville]
Aug 19, 2012 (5:39 pm)
I received a reply from "Christine." She advised that I contact Penske Buick, since they are handling the Saturns in my area. I called. They want $120 just to diagnose the A/C. I updated Christine, and she stated that GM had no power to reduce or waive the cost. My 2005 Vue has 22,120 miles. This is not due to wear. This is not due to abuse. This is an inherent flaw in the A/C system. GM should issue a recall - If they don't, Saturn owners should join forces and file suit. I suggest they tap into that multi-billion dollar bailout and cover the cost of the diagnostics and repairs.
#141 of 208 GM - What a Huge Disappointment
Aug 22, 2012 (5:48 pm)
The a/c in my 2007 Saturn Vue went out in May 2012, just short of its 5-yr anniversary and it cost $1000 to have the compressor replaced. After seeing dozens of postings in this forum alone, along with my "GM customer service from hell" experience, my advice for anyone looking for a vehicle is to skip GM and spend your hard earned money somewhere else. The facts regarding my experience are below for anyone who is interested.
At the time, the car had roughly 65,000 miles, was driven only by me, and very well taken care of. Regular oil changes along with any other maintenance was always done at the dealership. The Saturn dealer was amazing and their customer service was excellent.
It's too bad that Saturn is gone. GM's current customer service is the worst I have ever experienced.
After posting to this forum, I was contacted by Christine who took my personal info and opened a case for me w/GM customer service. She was very helpful.
A GM district specialist called me 3 times the first week-- First on Tues to let us know they had our case & were researching the issue -- there was a 2nd call on Weds to say they had a couple options & would call back on Thurs -- the 3rd call on Thurs was missed due to work issues.
I called back early the following week and kept calling for 2+ months. I even stopped calling for 2 weeks because I thought the rep might be on vacation. After 15+ calls, for which a voicemail was left each time with both my home & work phone numbers, there was still not a single response from GM.
I finally called their general customer service number and spoke to two different reps, neither of which were able to help me, but about a week later I finally received a call from a new GM district specialist After two conversations with a 2nd district specialist I asked to have our issue escalated to a customer service manager.
The customer service manager was only able to reiterate the initial offer of 8 oil changes or a $2000 GM loyalty certificate. She was not authorized to do anything more and said I could not escalate my call any higher. She was the highest level customer service rep I could speak to.
Neither the district specialist nor the manager, when asked, could tell me why I should buy another GM vehicle. Since taking the certificate meant spending at least another 25K on a new vehicle, I took the only option I could... 8 oil changes.
I have been a lifelong GM customer and so were my parents. My other vehicles had issues as well, but they lasted longer than 5 years. Yes, cars have bad parts and break down, and a good company will stand behind its product. If this wasn't such a common issue for the Saturn Vue model, maybe my opinion would be different. Unfortunately there are dozens of complaints in this forum alone. That coupled with the worst customer service I have ever experienced has totally soured me on ever purchasing a GM vehicle again.
Too bad, since I was looking forward to purchasing a new Camaro in the next year or two.
#142 of 208 Good experience...so far
Aug 23, 2012 (3:42 am)
I have a 2010 Vue (made for Canadian rental market). This is my 5th Saturn, and I've loved them all. I, too, have had recent issues with the air conditioning, but the dealership I've been going to has been wonderful. We purchased the car at Kelly Buick in Emmaus, PA (previously Saurn) last July. The air started acting up on a trip to VT last August, and although they tried to figure it out, they couldn't get the car to duplicate the problem we were having. Cool weather came and I wasn't worried about it. Once again on a trip this summer, air started blowing warm. Took it in and they recharged it. Took it on another trip right afterwards and had the problem again. You could actually see that one of the hoses was covered in ice. I wasn't happy! Called Kelly service right away. They gave me a brand new GMC Terrain as a loaner (very impressed with that car) and started investigating. Although they couldn't get the air to blow warm (it has to be very hot and humid) they determined that the expansion valve was probably at fault and replaced it. I spoke to the service mgr at length when I picked it up, as I still have concerns after reading this forum. He assured me that if I still have the problem next summer, they will take care of it. I'm still wavering, but have to say that the service there couldn't have been any better. I was treated like a queen!
#143 of 208 Re: Good experience...so far [antqmama]
Aug 23, 2012 (5:49 am)
Please don't misunderstand, I do not have any issues with the dealership that replaced my air compressor. They seem to be just fine. Not quite as awesome as Saturn was, but very fair.
The Saturn dealer used to give us a car off of their lot, too, as a replacement if service was going to be more than a day. And that was without even asking for anything.
It was directly with General Motors customer service that I had incredibly poor service.
You are very fortunate to have a dealership that operates with the same customer service values that Saturn had. I hope your service is just as great once your warranty expires.
#144 of 208 Re: Good experience...so far [antqmama]
Aug 23, 2012 (6:41 am)
Good morning antqmama,
Thank you for sharing your positive experience with your dealership! It's always great to hear good stories, and we wish you many happy miles ahead. If we can ever look into anything, don't hesitate to get in touch with us at socialmediagm.com
GM Customer Service
#145 of 208 2003 Saturn Vue A/C Problems..
Aug 27, 2012 (8:59 am)
My 03 saturn vue is acting up again on Friday. Had ac replaced in may due to same issues I'm having now and last month (took it back and they found nothing wrong) but worse now. My ac was on and I had no pickup and RPMs going up to 3 1/2. So I turned off the a/c and it felt a little better. Then I started to smell the burning rubber again. Car had no pickup rpms up to 4 got up to 30mph. Got home n light white smoke coming out by my passenger tire n under the hood on passenger side only. Tried to drive it around my parking lot n it would barely move, like it was stiff? Drove fine to work today with the a/c OFF.
Any ideas? I'm taking it back to the shop that fixed it tomorrow and demanding they fix it for free. If they misdiagnosed it not my problem...