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2010 RX350 iPod Interface Problems

13 messages,  Last post on Nov 04, 2009 at 12:35 PM

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What is this discussion about? Lexus RX 350, Entertainment System, SUV

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#4 of 13 Lexus No Help by rivergirl2 Oct 14, 2009 (4:24 am)
I sent a message to Lexus regarding the fact that the pause function does not work. Their response: We apologize for the concerns you are having with the iPod® interface in the 2010 RX 350. I understand that you are dissatisfied that your iPod® will not start at the same place in your audio book when you restart the vehicle. Depending on the iPod® player that is connected to the system, certain functions may not be available. We truly apologize if this functionality is not compatible with the iPod® you are using. We appreciate that you have taken the time to bring this issue to our attention. We design our vehicles with our customer ownership experience in mind and it is through correspondence such as yours that we are able to continually improve our products. Please be assured that your disappointment and feedback have been documented here at national headquarters for product improvement considerations.   Well, I tried a new ipod touch, a year old ipod touch and a 2 year old ipod nano. None have the pause function working, so you are always brough back to the beginning of your book. Ugh!! Wish I had my 2007 back with a cassette player so I could connect that way.
#5 of 13 2010 RX350 IPOD INTERFACE PROBLEM by tea3 Oct 22, 2009 (4:03 pm)
I having a problem when I plug my IPOD TOUCH to the on board USB of my 2010 Lexus RX350. When playing music, it will work for a several minute even up to 2 hours and then cuts off with a message on the navigation screen saying....the IPOD PLAYER is having connection problem. This situation will go away and play music again after the IPOD cable is disconnected from the player and then plug back in. I thought it was the USB cable that I was using, I tried switching several, but the problem still went on.   The IPOD TOUCH is 2 months old. I don't know if the problem is coming from the USB INTERFACE of the car or from the IPOD TOUCH itself.   Is someone out there having the same problem? I need some solution..... Replies to this message: maximafan (Oct 24, 2009 10:04 pm) gfh1 (Oct 26, 2009 6:25 am)
#6 of 13 Re: 2010 RX350 IPOD INTERFACE PROBLEM [tea3] by maximafan Oct 24, 2009 (10:04 pm)
Replying to: tea3 (Oct 22, 2009 4:03 pm) I really think it would just be more simple if Lexus would install the auxillary jack(headphone-type) rather than a USB. It would be less complicated. I rented a Nissan Altima to drive from Tampa to Miami a couple of months ago, and the Altima just has the auxillary jack. It was so simple and worked fine. Of course, I guess you wouldn't be getting the interface on the nav screen, but I think I would prefer the aux. jack.   I went to the auto show today in Tampa. They had two RX450h hybrids on display. Don't know why they needed two hybrids, instead of one hybrid and one RX350, but the seats are so nice in the 2010's compared to my '07 RX. They were so soft, like butter!   Would you believe that Mercedes-Benz and Nissan/Infiniti didn't even show up with their vehicles this year at the auto show? Weird, weird! I guess it's all part of the downturn in the economy.
#7 of 13 Re: 2010 RX350 IPOD INTERFACE PROBLEM [tea3] by gfh1 Oct 26, 2009 (6:25 am)
Replying to: tea3 (Oct 22, 2009 4:03 pm) I have an older I POD with the same problem
#8 of 13 Re: iPod never plays [rlm51] by wbeesley Oct 30, 2009 (11:57 am)
Replying to: rlm51 (Oct 13, 2009 1:48 pm) Having the same issue with a new RX450h. Plays 1 time in 4, maybe. Happens with both Nano's we own, and with two different cables.    The dealer is telling me we need to update the firmware in the iPods. There is no tech bulletin, and his tech support was no help officially. He got the story from his tech rep who supposedly had the same problem. Our service rep could not tell me if he meant "firmware" or "software". He also did not know that iTunes will always keep the software on an iPod up to date.   I feel like I'm getting blown off, but I'll investigate updating the iPods. "> Replies to this message: rlm51 (Nov 04, 2009 12:35 pm)
#9 of 13 Unfortunate Feedback from Lexus by jp301 Oct 31, 2009 (5:56 am)
After getting the standard "thank you for your feedback" message, I pressed to get an answer on whether Lexus has plans to fix the iPod USB Audiobook restart problem. Got the following answer:   "Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.   At this time we do not have an update for the software to accomplish the action you described in your previous email. However, we will document your request for this function for future product enhancement consideration. We apologize that this feature has not met your expectations.   If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time. "   Oh, well -- I'm going to try an FM transmitter...
#10 of 13 Interim solution to iPod interface by jp301 Oct 31, 2009 (7:04 am)
Turns out that there is an Aux jack right next to the USB port on the 2010 RX350 (down in the bowels of the console box). So you can plug the iPod directly in, using the headphone jack on the player and a male-male cable to the car Aux jack. You have to control the iPod manually, but at least you can listen to audiobooks without them restarting. Use the "AUX" tab on the audio system (at least that is what works on mine, which has the Nav system).   Page 319 in the main manual shows the location of the Aux jack.   I encourage you all to email Lexus to complain about this function on the USB port. A very nice service rep I spoke with said the volume of complaints will help prioritize a software upgrade. Replies to this message: gfh1 (Nov 01, 2009 4:27 pm)
#11 of 13 Re: Interim solution to iPod interface [jp301] Contact Lexus !!! by gfh1 Nov 01, 2009 (4:27 pm)
Replying to: jp301 (Oct 31, 2009 7:04 am) The AUX input will not charge your I Pod, and of course you can not use the screen to change tracks.   Use this web site to complain. Please complain ! As this defect impairs all i Pods and software versions on all 2010 RX s . Remember that this is an option you paid for . Also take it into the dealer and make them burn service hours looking at it. Bring mutiple I Pods and really get their attention.   Does it effect other 2010s
#12 of 13 IPOD INTERFACE by tea3 Nov 03, 2009 (8:37 am)
Will some post the Web Link to Lexus so everyone can start send a COMPLAIN. GFH1 is absolutely correct, we all pay for this USB OPTION, its just about right for us to be able to use it.
#13 of 13 Re: iPod never plays [wbeesley] by rlm51 Nov 04, 2009 (12:35 pm)
Replying to: wbeesley (Oct 30, 2009 11:57 am) Thanks, wbeesley.   I know that my iPod is ok because as you said, iTunes keeps the iPod up-to-date automatically. (Not to mention that the iPod works fine in a different vehicle.)   The initial six month service is next month, and I will have them check out this issue at that time. I will post any results (good or bad) after that service is completed.   Bob in the Mile High City

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