Last post on Apr 15, 2013 at 3:29 PM
You are in the GMC Terrain
What is this discussion about?
GMC Terrain, Car Comparisons, SUV
#271 of 297 Re: My 2010 Terrain also in and out of the shop [lpmusick]
Feb 12, 2013 (7:04 am)
Keep us updated on your progress at the dealership! If you want for us to check into anything, be sure to contact us via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#272 of 297 Just purchased 2010 Terrain 2 days ago
Feb 18, 2013 (5:39 am)
Bought a Certified GMC Terrain experiencing major hesitation, indicator light, and service StabiliTrack light on - please tell me this apparently common issue is repairable and covered under warranty! Love this vehicle but makes me sick to read these problems are typical for the Terrain. This is my first vehicle purchase! Ugh:/
#273 of 297 Re: Just purchased 2010 Terrain 2 days ago [pgill71]
Feb 18, 2013 (6:06 am)
I've been going through these issues with the Terrain for over 9 months. Now, I'm in the process of an oil consumption test to see if the entire engine needs replaced. I am taking the vehicle back to the dealership once a week for awhile to let them monitor the oil consumption. If it's greater than it should be, the engine needs replaced. At this point, with over 100,000 miles on it, it's uncertain if GM is going to stand behind this repair. If I were you, I'd take the vehicle back. Hopefully, you have the 10 day clause to negate the sale unless you bought it off an individual. Then, you may be out of luck.
I will say, however, if it weren't for these issues, I also love this vehicle. The ride, the handling, the comfort are unsurpassed compared to other vehicles I have owned and driven.
#274 of 297 Re: Just purchased 2010 Terrain 2 days ago [lpmusick]
Feb 18, 2013 (8:12 am)
So sorry to read about the issues you are having... I bought from a GMC Dealer in Michigan - I live in Ohio. My husband called this morning and we are waiting to hear back from them. I am hoping for a good outcome with GMC's "No Worries" policy.
I'm majorly bummed I've been wanting to buy the Terrain for the past couple years and finally found what I thought was a nice one that I could afford and now nothing but disappointment thus far! all I can do is hope for the best.
I would think GMC is aware of these common problems with their vehicles and would be more than willing to make it right.
Best of luck to you
#275 of 297 Re: Just purchased 2010 Terrain 2 days ago [pgill71]
Feb 18, 2013 (8:46 am)
If you can take it back and negate the sale, do it. I have a 2011 - wish I could have negated this sale after buying it. I bought it new and really despise the issues that we have had with it. It is the worst GM product we have ever had - and it will obviously be the last one we ever have. Unfortunately, at 63 years of age, I am now stuck with keeping it since it is worth so little.
#276 of 297 Re: Just purchased 2010 Terrain 2 days ago [pgill71]
Feb 18, 2013 (9:15 am)
Good morning pgill71,
We're sorry that you're experiencing these troubles on your Terrain. Have you already begun working with your dealership to get this resolved? Let us know if you have any questions (we can, for example, check into warranty information with the last 8 digits of your VIN and current mileage). Please email us at socialmediagm.com .
Sarah, GM Customer Service
#277 of 297 Re: Just purchased 2010 Terrain 2 days ago [bwall2]
Feb 18, 2013 (9:41 am)
I don't think I can take it back. According to my loan papers it states there is a "No Cooling Down" once I sign I can't change my mind. I just dropped it of at our local Certified Dealer - he didn't seemed surprised at all. I'm just heart broken over the issues, this truly was my dream vehicle - I hope it all works out. Thanks for the advice but I'm afraid I'm in for it now.
#278 of 297 Re: Just purchased 2010 Terrain 2 days ago [pgill71]
Feb 18, 2013 (4:28 pm)
GMC Service says the high pressure fuel pump needs replaced thus causing all the problems. Apparently fuel is mixing with the oil?? I'm picking it up tomorrow after work. Fingers crossed!
#279 of 297 Terrain Missfire Issues
Feb 20, 2013 (5:44 am)
I purchased a 2012 Terrain just over a year ago. Starting mid December 2012 it has been in the shop 4 times for the same issue without identifying what is causing it. The vehicle misfires causing the vehicle to shake and flash the CEL and the Service Stabilitrak Light. The misfires have happened on different cylinders. So far 4 of the 6 coils have been replaced. Dealership told me they were denied by GM to replace all of the coils at the same time. With the current trend the vehicle will be in the shop again in a week. I have been in contact with GM service representatives, or shall I say lack of. I have called my representative and the main line over 7 times the past week and have not received a call back. GM has horrible customer service and does not care about anything other then themselves. This was my first american car and has also been the only car that has been to the shop. So disappointed. I am taking action under the Motor Vehicle Warranty Enforcement Act to get a refund. I wouldn't even want to venture with replacement option of this act. I advice anyone else having these issues to do the same. Stop supporting a company that doesn't care about you after you purchase a vehicle. 711148526449
#280 of 297 Re: Terrain Missfire Issues [saschmitz]
Feb 20, 2013 (12:43 pm)
Our apologies that Linda hasn't contacted you back yet, saschmitz (I looked up the file number provided in your post). I will add information from your post to the documentation in the case and let her know you're looking to hear back from her.
Sarah, GM customer Service