Last post on Apr 15, 2013 at 3:29 PM
You are in the GMC Terrain
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GMC Terrain, Car Comparisons, SUV
#260 of 297 2010 terrain troubles
Feb 07, 2013 (10:50 am)
When I originally bought my 2010 terrain I loved it! But obviously it was NOT a car built to last! I drive 120 miles/day round trip to work which is why I bought this particular vehicle The gas mileage has been good but that is not my complaint. I bought the car brand new may 2010. It now has 101,600 miles on it. Approx 1 year ago it had the timing chain replaced (approx 60,000 miles and still under warranty) In Dec 2012 my transmission had to be completely rebuilt!! ( Under extended warranty-1100 miles left to go) It took 3 weeks to diagnose and fix it then. I broke down and had to be towed when the "wave plate" broke inside! Now I just had it back 2 weeks and it stalls out on me yesterday morning( of course OUT OF WARRANTY by 1600 miles). Another towing to dealership and not a definitive diagnosis yet but they are saying cam actuator failure!!! 3 major repairs in 1 -1.5 yrs. 2 in last 30 days!!! Last GMC I buy! Very sad and disappointed in this car. I urge anyone considering buying a Terrain- GET AN EXTENDED WARRANTY!! You'll need it!
#261 of 297 Re: 2010 terrain troubles [lmcpeek]
Feb 07, 2013 (11:17 am)
Or better yet, don't buy this terrible piece of trouble. My cam actuator on 2011 went at around 20,000 miles. Can't imagine what we will have to spend on awful vehicle since we don't have extended warranty. LAST GM product for us. 2007 Camry Hybrid with 93,000 miles - not one dime spent on this great Japanese vehicle. Inspections every year - not even brakes yet!
#262 of 297 Re: 2010 terrain troubles [lmcpeek]
Feb 09, 2013 (10:10 am)
Any news on this since Thursday? We're sorry that you've had to make two trips for repairs within the last month or so.
Sarah, GM Customer Service
#263 of 297 Re: 2010 terrain troubles [gmcustsvc]
Feb 09, 2013 (10:33 am)
No Sarah not definitive word yet. First the shop said cam actuator now they are saying it IS the transmission again, the torque converter. I was told after the rebuild it would have a 12,000 mile warranty and when I asked if this was covered I was told they would have to work on me with this which I believe is unacceptable !! I was contacted today (Sat) by a GM customer service rep but missed his call and couldn't get ahold of him again. Jut waiting to see. In the meantime I am seriously considering purchasing another car. I dont feel like this one is dependable anymore. I will be upside down in my loan/trade in value but I don't trust this vehicle anymore. It's sad because I love this car and wanted to keep it indefinitely b I have to have something dependable to drive having small children I don't like the idea if being stranded with them in a dark country road again.
#264 of 297 Re: 2010 terrain troubles [lmcpeek]
Feb 09, 2013 (11:21 am)
What is your case number? I can check to see if there are any urgent updates for you.
Sarah, GM Customer Service
#265 of 297 Re: 2010 terrain troubles [gmcustsvc]
Feb 09, 2013 (2:47 pm)
Case number 71-1153410404. Thanks
#266 of 297 Re: 2010 terrain troubles [lmcpeek]
Feb 10, 2013 (11:20 am)
I see that your agent has a call scheduled out to you tomorrow afternoon. I'll let them know that you're expecting them! What is the best time of day to contact you?
Sarah, GM Customer Service
#267 of 297 Re: 2010 terrain troubles [gmcustsvc]
Feb 10, 2013 (11:31 am)
I told them after 4
#268 of 297 Re: 2010 GMC Terrain In the shop AGAIN [gmcustsvc]
Feb 11, 2013 (7:17 am)
Back to the shop again today. My oil level on Friday was reading 65%. I just had the oil cap replaced because I notice a knocking then saw a oil on the ground where my Terrain was parked. That was the week of Jan 28. Then on Friday Feb. 8 my oil level was at 65% oil life. Today my oil life is at 60% with knocking. This is a drain of my energy and time. Like I previously stated can't be making car notes plus repairs. How can a car be deemed and sold as certiifed and have these many ISSUES. I have gone to the repair center so many times that when I call they know my voice. SMH
#269 of 297 My 2010 Terrain also in and out of the shop
Feb 11, 2013 (5:08 pm)
I've also had several of the same problems with my 2010 Terrain. It started with 4 or 5 sensors burning out. Those were not under warranty. Then while under the powertrain warranty, the timing belt snapped and I had to be towed. Thankfully, it took a few days to fix and was provided a rental vehicle. While approaching my 100,000 mile mark, I noticed that the engine was consuming oil. It wasn't leaking and it wasn't burning it. Three weeks ago, I had to have the fuel pump replaced. That was $620 and had to pop for $40 on a rental vehicle. Now, the vehicle is back in the shop. A call from the service manager tonight indicated that there were about 4 or 5 things registering on the computer. All I could make out was something with the cam actuators. Funny thing is, a girl at work had a 2010 Terrain like mine, but when it started acting up, she traded it for a Ford. Now I get to sit at home, not go into work, and wait to see what this next repair is going to cost. Lesson learned. I've owned 3 vehicles in the last 23 years. The Mitsubishi and Nissan I had 10 years each and racked up over 150,000 miles on each. I don't think this GMC is going to make it that long and surely not for the life of the loan. Sad thing is, I'm only at 110,000 miles. These things should not be going wrong.