Last post on Apr 15, 2013 at 3:29 PM
You are in the GMC Terrain
What is this discussion about?
GMC Terrain, Car Comparisons, SUV
#239 of 297 Re: 2012 Terrain 4cyl stalling [elias]
May 17, 2012 (7:28 am)
Appreciate your response. Minor correction to your stats - the dealer drove my car 63 miles and supposedly started it successfully 70 times. They didn't have to drive it anywhere to reproduce this problem. They used my car as a taxi and not for the purpose of replicating the problem I clearly reported. Since picking up my Terrain from this "service" appointment I have been keeping a log of every time I start the car. I record each start whether it is successful or not. From 4/11/2012 through 5/17/2012 I have attempted to start my Terrain 115 times. It failed to start on the first try 26 times. Do you still believe the dealer started the car successfully 70 times in a row? There is a problem and GM has no idea how to fix it. As for escalating the issue, I tried that - I called and wrote to GM. As a response, GM Customer Support closed the file that they opened for me in April. In their world the issue is dead. Now that I have documented 5 weeks of data I will try another GMC dealership. I have little faith it will be corrected - we'll see.
#240 of 297 Re: 2012 Terrain 4cyl stalling [devs1]
May 21, 2012 (3:22 pm)
Brutal. My 2012 is 200 miles old and has stranded me twice. 2 new fuel pumps and still no successful solutions. Here comes an engineer to the dealership to try to solve my problem. I want out from under this sniper...gmc wants to keep fixing it.... Go Gm!
#241 of 297 Re: 2012 Terrain 4cyl stalling [rtick]
May 22, 2012 (7:57 am)
Good morning rtick,
Have you opened a case (71-**********) with our Customer Assistance Center on this as of yet? If not, we'd be happy to look into this further with you if you wanted to send the following information to socialmediagm.com: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
GM Customer Service
#242 of 297 Re: 2012 Terrain 4cyl stalling [devs1]
May 22, 2012 (1:06 pm)
hi devs1... if dealership does not inspire confidence, it is fine to try another one, but of course can be difficult to travel to a different one sometimes.
a failure-to-start that strands you is a glaring 'drivability problem', so if that's the case then after a certain # of days-in-shop/attempts-to-fix, the vehicle can be administratively lemon-lawed in many states. maybe your state has lemon-law?
either way, i believe the adage 'do not attribute to malice what can be explained by ignorance' and that a well-intentioned 'taxi driver' like the courtesy-driver or parts-driver for the dealership might not notice an occurrence of fail-to-start, especially if started fine with an immediate-retry. a technician specifically looking for starting problems would not make that mistake, however.
btw, are you using the lowest recommended octane? (87 near sea level). premium fuel is harder to ignite by definition - it makes for harder starting, and provides zero benefit for most engines, probably including the terrain's.
#243 of 297 Stability Track Service Light staying on
Aug 14, 2012 (3:03 pm)
We bought a 2012 GMC Terrain on August 1, 2012. We love it but the Stabilty Track Service light comes on and stays on after about 10 minutes of driving. We have tried clearing it but it just keeps coming back on. My husband is taking it in to the dealership tomorrow morning. The manual says it is safe to drive but I find this annoying. I hope we can fix this.
#244 of 297 Re: Stability Track Service Light staying on [tenndriver]
Aug 14, 2012 (7:31 pm)
Congratulations on your new Terrain! That's so exciting! However, we're sorry that you already are having to make a trip in to get a warning light checked out. Please keep us posted on how everything goes in the morning!
Sarah, GM Customer Service
Aug 21, 2012 (4:52 pm)
I love the 2012 Terrain I've been driving since February. However we've had a teenager problem where I work and I have need of a locking gas cap or locking door to the cap. There is not one made for any year of the Terrain models according to my local service department and we're told there is no after market one that will fit them either, by our local parts dealers. This is a Huge problem for me. As expensive as this vehicle was, a simple lock shouldn't be an obstacle for GMC. When will this problem be addressed?
#246 of 297 Re: gas caps [jrlkindt]
Aug 22, 2012 (9:19 am)
Stant has not yet updated their web site to include 2012 model but they list two locking gas caps for 2010 and 2011 Terrain (reg and E85, most likely just color of cap differance). You might get your local parts place do do a try before you buy on one of these if they stock them.
Aug 24, 2012 (11:05 am)
Does anyone know the ratio of Equinox sales to Terrains. Relative to the Equinox forums,
there seem to be a lot less postings in the Terrain forums. Is it a volume thing or are there
just a lot more happy Terrain owners?
#248 of 297 a reply
Aug 24, 2012 (2:00 pm)
sales 2012 ytd
Chevrolet Equinox 130,796
GMC Terrain 54,197