Last post on Dec 02, 2013 at 2:09 PM
You are in the GMC Terrain
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GMC Terrain, Car Comparisons, SUV
#209 of 324 Re: 2011 Terrain problems [gmcustsvcsarah]
Mar 21, 2012 (11:02 am)
I do have a case number and someone I'm communicating with. I recently found a group of people who are having a similar problem. They had a video of it and I sent it to the tech the dealership. I'm hoping they can diagnose the problem from it. Thanks.
#210 of 324 Re: 2011 Terrain problems [sundohio]
Mar 22, 2012 (7:03 am)
Great news! Please keep us posted on how things progress!
GM Customer Service
#211 of 324 Re: 2011 Terrain problems [gmcustsvcsarah]
Mar 22, 2012 (7:11 am)
No progress yet. The dealership told me that GM didn't have a "fix" for this problem. And they didn't know what to do about it. I guess that means I need to proceed via the Lemon Law.
#212 of 324 4-CYL SLT-2 ??
Mar 25, 2012 (7:54 am)
Before I go crazy, can someone tell me if the 4-CYL comes in the SLT-2?? I'm able to build it on gmc.com that way, but I haven't been able to locate any.
#214 of 324 2012 GMC Terrain Service StabiliTrak Message
Mar 24, 2012 (5:21 pm)
I just bought my new 2012 GMC Terrain last month. I have less than 1,500 miles on it. Last week while pulling out of a drive-thru, the StabiliTrak warning light came on along with the message to Service StabiliTrak. I immediately pulled over and read the Owner's Manual. I turned the engine off, waited 15 seconds, and restarted the engine which cleared the message and the warning light. Since then it has happened three more times, each time as I was making a turn. It clears whenever I restart the engine. I called OnStar to have them run a diagnostic, and everything came back fine. I have the 2.4L engine, FWD. I have contacted my dealership and will take it in sometime next week to have it looked at. Has anyone else had this problem?
#215 of 324 We love this car BUT.....
Apr 01, 2012 (8:10 am)
GMC completely lied about the gas mileage. For those who are looking for a new car and want great gas mileage, this is NOT the car you want. We chose the 4 cyl option and trust me, the only way this car would get 22 mpg city and 32 mpg highway would be if it was being towed, with its engine off, by a Honda CRV. Even then I suspect the Terrain would find a way to burn gas somehow.
My wife had a new V6 Ford Escape prior and we got rid of it because we loved the safety and technology of the newer Terrain. However, what really sold it for us was the advertised mpg. We have now had this car for 6 months and I want to know something. How can a car that advertises a 26 combined in reality get an actual 21.5 combined????? My wife does not speed and we leave the ECO always on. I will tell you why, the city mileage probably gets 10 mpg.....if that. What a joke.
GMC, I know your company was headed for the brink of extinction and the tax payers had to save you. I am happy that everything worked out and we Americans were able to keep money and jobs in the U.S. However, this does not give you the right to lie to the people who ultimately bailed you so you could boost car sales and avoid bankruptcy.
When the class action lawsuit comes, and it will definitely be coming, we will be joining in. However, after the lawyers get their 75+% of the cut, that should leave each of us owners with a $1000 payout....not nearly enough to compensate us for the extra $1500 in gas per year versus what you sold us on. What a major disappointment.
#216 of 324 Re: We love this car BUT..... [autobots]
Apr 01, 2012 (1:51 pm)
Autobots - I have similar disappointment with my wife's 2011 Terrain. We traded in a 2008 Mountaineer after I convinced my wife that we needed to downsize & take advantage of the better fuel economy. Most of my wife's driving is in-town and our 6 cylinder is supposed to get 17 MPG. I believe the best MPG we have seen on in-town driving is 13...WHAT A LET DOWN. I called GMC & was told that they were aware of problems with the 4 & the 6; that they had a fix for the 4-cylinder and the engineers would be working on a fix for the 6. They also told me that once they had the fix that they would give owners $ for the extra fuel that they burned before the fix. You might want to ask about this fix (believe it was a fix on vehicle software.) No offense, but you probably won't benefit from a class action. There was a story on TV recently about a former lawyer in CA that filed a lawsuit for a Civic Hybrid that didn't get the advertised mileage. You might want to read about that on a website she has opened. I had a lemon and took my vehicle to the dealership for the same engine problem 4 times in the first year. The dealership never got the vehicle fixed. I found a law partnership that works these cases on a no recovery-no fee basis and they filed under the lemon law for me. Their fee is only paid by the manufacturer if they win. I have taken my wife's Terrain in 4 times for this fuel economy issue and nothing has been fixed.
#217 of 324 I too bought it for the MPG
Apr 03, 2012 (7:46 am)
I bought a 2010 4 cyl for a variety of reasons, but especially for the gas mileage. We live in Dallas which is relatively flat and my wife uses it for commuting and around town. We have never gotten close to 32 mpg on the highway and trust me, I've tried. The best we've ever gotten is about 28 mpg on the hwy. Around town in mixed driving we consistently get 22+mpg and in the last several months we are consistently getting around 26 mpg! My wife changed jobs and most of her driving is now slow rush hour type miles from stop and go to the 20 to 40 mph crawl. That has to be the difference. Overall, she loves the vehicle. I hate the front seat. Can never find a comfortable position (basic cloth seats), but she loves it so I'm happy!
Also, we just took it to the dealer for some recall warranty work and they replaced a lot! The big item was the high pressure fuel injector. They also replaced the timing belt, some hoses and a bunch of sensors on the timing belt. It used to be very noisy at idle, but now it's as quiet as any other vehicle we've had. We'll see if it improves the gas mileage.
I'll take 26 mpg which is much better than any other vehicle we've had but it would have been nice to get even close to the advertised 32 mpg on the highway. I read a car mag review where they had the Terrain for a long period of time. The "professional" car guy had the same gripes. Overall he loved the vehicle but could not get close to the advertised mpg and he wrote that he tried everything. He too maxed out at about 28 mpg.
So, potential buyers, its a great overall vehicle but beware of the advertised mpg!
#218 of 324 2012 Terrain 4cyl stalling
Apr 06, 2012 (12:50 pm)
I have a 2012 Terrain SLE1 4cyl with 400 miles on it. When trying to start the vehicle, it turns over briefly and then stalls. It takes up to 6 tries to finally start and stay running. This scenario has occurred many times in the short time I have owned the suv. It could be the first start of the morning or after it has been driven. I waited until I filled up with a new tank of gas, just in case that was the problem, before making an appointment with the dealer. The vehicle goes in on Monday, 4/9/12. I also called GMC, they opened a file for me, and will contact the dealer to follow up on the issue. It is embarrassing for me and for GMC to have a new vehicle still with temporary plates on it failing to start while in public areas. My son stays away from the car until it starts and then discreetly gets in to avoid embarrassment. So much for taking pride in driving a brand new car. I am desperately hoping that a plausible and permanent fix can be quickly made.