2011 Toyota Sienna

Reply

#683 of 687 2012 sienna water leaks by terrylynn2

Feb 07, 2012 (12:07 pm)

My 2012 came in with moisture in back luggage area. Dealer dried it out and said no problem. Put thru high pressure and water became noticeable inside glass tops and also ran on left back on the inside. Dealer than adjusted tops and said it was fixed. Washed it again and still leaked. Dealer said they checked another new one and it did the same. Dealer said don't take thru high pressure wash. Toyota extended warranty for 6 years. Agreed for now but if future problems I will take action.

Reply

#684 of 687 Toyota Sienna 2011 water leak in storage cargo trunk area by ipresumed

Mar 21, 2012 (3:05 pm)

Check the bottom of your cargo area or front driver/passenger side, esp. after lots of rain if you have a 2011 Sienna van. We have an SE model. After a few consecutive downpours this past month - 3 days of pouring rain, I went to get the stroller out of the trunk. I noticed a few light large spots at the bottom of the rear cargo area. I put my hand down and noticed the area was wet. Strange because we don't store liquids in the back. I told my husband and he checked it out. Turns out the entire trunk/cargo area was soaking wet...right down through the padding underneath the carpet. It took 2-3 entire large paper towel rolls just to barely get the puddles under control and airing out the back. Luckily it was sunny for two days after we discovered the issue. The van started to stink from the mold forming ,and we were panicking since we have kids with allergy and asthma. Mold alert. The metal underneath the carpet padding had started to rust a bit. We just bought the car back in August of 2011. Took the car back to the dealer service center. First diagnosis, they called us next day and told us it would be $1290 because it was our fault one of the back windows latch was not sealed closed. Funny because we didn't even know we had back window latches and even when the service person in charge did a walkabout, no one noticed the window open. Ironic that nothing else was wet too from the top down. Not the back seats, not the strollers and kids knicknacks lying on top of the cargo area. So it's our word against theirs. I asked him if he was absolutely sure. If they had checked out all other posibilities and tested other possible entry points. He said that they were Toyota trained specialists and they were 100% sure. I'd read on some posts that after a few times of the same thing happening to another individual, they finally called in Toyota engineers to come look at it. I asked my service guy if they could do that and again, "ma'am, we ARE the factory trained technicians." After deliberating with my husband, we felt we had no choice but to have whatever needed done to fix the propblem properly to be covered under the warranty. Especially since we have one car and our kids are physically sensitive. After we gave them the go ahead, they were finally able to open up the mess (so before, it was just their best "guess" as to how the water had gotten in. They need our "okay" for the charge to actually open up the car). They tested the back and said it was water tight. Then they asked me if we parked on an incline. We do. About a 30 degree incline tops. Found out the water was actually coming in the through underneath the windshield "gutters" into a channel alongside the sides of the inner frame and flowing back to the cargo area. So guess what, we are covered under warranty. This is the kicker though, service person mentioned that yes, the water leaking in was probably happening for the lifetime of the car. He even told me that there was another same Sienna 2011 that had come in with the SAME issue. It is a design flaw/defect. So how do you fix that? NOW they are bringing the actual factory Toyota guys who will look over the repairs. Someone wrote on this board that they had just drilled holes underneath the car so the water could escape and not reach the back. I DON'T want holes drilled into my new car. And that person still had even worse water leak issues. Have been trying to find out if Toyota will in the least extend my warranty or do something about this car we just bought with a defect built into it. So, if you have a Toyota Sienna 2011 SE, have it tested. It's been two weeks since they've been "holding" our car. Said they are waiting for parts and are waiting for the Toyota factory guys to come oversee this repair. Wondering with the big recalls they have now if they are keeping this under wraps or if people are still unaware of the defect unless they parked like us on incline. I've read various posts where the 2011 Sienna leaked in the front driver and passenger areas which is worse because of the electronics and wiring. I am very concerned the problem will come back after reading some other posts on the web. Toyota has to do something for all of us who have just purchased new vehicles in good faith. Called Toyota customer service and they were not much help. Told to call Toyota Care. Hard to reach them. Will keep trying.

Reply

#685 of 687 Re: 2011 Sienna water leak - still not fixed [yaz32] by ipresumed

Mar 21, 2012 (9:29 pm)

Replying to: yaz32 (Jan 30, 2012 6:51 am)

Check the bottom of your cargo area or front driver/passenger side, esp. after lots of rain if you have a 2011 Sienna van. We have an SE model. After a few consecutive downpours this past month - 3 days of pouring rain, I went to get the stroller out of the trunk. I noticed a few light large spots at the bottom of the rear cargo area. I put my hand down and noticed the area was wet. Strange because we don't store liquids in the back. I told my husband and he checked it out. Turns out the entire trunk/cargo area was soaking wet...right down through the padding underneath the carpet. It took 2-3 entire large paper towel rolls just to barely get the puddles under control and airing out the back. Luckily it was sunny for two days after we discovered the issue. The van started to stink from the mold forming ,and we were panicking since we have kids with allergy and asthma. Mold alert. The metal underneath the carpet padding had started to rust a bit. We just bought the car back in August of 2011. Took the car back to the dealer service center. First diagnosis, they called us next day and told us it would be $1290 because it was our fault one of the back windows latch was not sealed closed. Funny because we didn't even know we had back window latches and even when the service person in charge did a walkabout, no one noticed the window open. Ironic that nothing else was wet too from the top down. Not the back seats, not the strollers and kids knicknacks lying on top of the cargo area. So it's our word against theirs. I asked him if he was absolutely sure. If they had checked out all other posibilities and tested other possible entry points. He said that they were Toyota trained specialists and they were 100% sure. I'd read on some posts that after a few times of the same thing happening to another individual, they finally called in Toyota engineers to come look at it. I asked my service guy if they could do that and again, "ma'am, we ARE the factory trained technicians." After deliberating with my husband, we felt we had no choice but to have whatever needed done to fix the propblem properly to be covered under the warranty. Especially since we have one car and our kids are physically sensitive. After we gave them the go ahead, they were finally able to open up the mess (so before, it was just their best "guess" as to how the water had gotten in. They need our "okay" for the charge to actually open up the car). They tested the back and said it was water tight. Then they asked me if we parked on an incline. We do. About a 30 degree incline tops. Found out the water was actually coming in the through underneath the windshield "gutters" into a channel alongside the sides of the inner frame and flowing back to the cargo area. So guess what, we are covered under warranty. This is the kicker though, service person mentioned that yes, the water leaking in was probably happening for the lifetime of the car. He even told me that there was another same Sienna 2011 that had come in with the SAME issue. It is a design flaw/defect. So how do you fix that? NOW they are bringing the actual factory Toyota guys who will look over the repairs. Someone wrote on this board that they had just drilled holes underneath the car so the water could escape and not reach the back. I DON'T want holes drilled into my new car. And that person still had even worse water leak issues. Have been trying to find out if Toyota will in the least extend my warranty or do something about this car we just bought with a defect built into it. So, if you have a Toyota Sienna 2011 SE, have it tested. It's been two weeks since they've been "holding" our car. Said they are waiting for parts and are waiting for the Toyota factory guys to come oversee this repair. Wondering with the big recalls they have now if they are keeping this under wraps or if people are still unaware of the defect unless they parked like us on incline. I've read various posts where the 2011 Sienna leaked in the front driver and passenger areas which is worse because of the electronics and wiring. I am very concerned the problem will come back after reading some other posts on the web. Toyota has to do something for all of us who have just purchased new vehicles in good faith.

Replies to this message:

5toyota (Apr 22, 2012 9:21 pm)

Reply

#686 of 687 Re: 2011 Sienna water leak - still not fixed [ipresumed] by 5toyota

Apr 22, 2012 (9:21 pm)

Replying to: ipresumed (Mar 21, 2012 9:29 pm)

I was wondering if this has been resolved. We are experiencing the exact problem. You could have been describing our sienna (even down to the same time of purchase). I have not pushed Toyota on this yet because of lack of time. I am planning on escalating this problem this week.

Thanks for your help!

Reply

#687 of 687 Nav DVD 12.1 Gen 6 part number? by tkaz

Dec 14, 2012 (3:46 pm)

I want to upgrade the DVD in my 2011 Avalon and Sienna to 12.1 There are two different part numbers - 86271-73013 and 86271-73014. What is the difference? Will both work for both cars? Is there a preference? How do I determine which one to get?
Nav model in the Sienna is E7027 and in the Avalon it is E7031.
Thanks

687 messages, Last post on Dec 14, 2012 at 3:46 PM