Last post on May 31, 2013 at 3:39 PM
You are in the Isuzu Rodeo
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Isuzu Rodeo, Isuzu Rodeo Sport
#17 of 436 Re: rotted frame [screwedagain]
Jul 26, 2009 (12:57 pm)
ATTENTION ALL HONDA PASSPORT OWNERS, THERE IS NOW AN FEDERAL INVESTIGATION OPEN INTO OUR PROBLEM. If you have not received this e-mail from Mr. Rinehardt, then copy this letter, answer the questions and send photos and mail it to him. I am doing certified mail to ensure receipt of this. If you go further into the carcomplaints site, you will see the letter actually mailed to Isuzu and Honda. They are investigating with a possible recall for this vehicles. YES, WE HAVE BEEN HEARD!!
Please do this asap, as the more info Mr. Rinehardt gets, the better our case is for a recall for these Rodeos and Passports. Contact me if you have questions. M
Dear Mr. L......,
My name is Derek Rinehardt. I am a federal investigator with the
Department of Transportation in Washington, D.C. We are conducting a
formal investigation of 1998 through 2002 model year Isuzu Rodeo / Honda
Passport vehicles for a potential safety related defect involving the
rear suspension lower link components separating from the frame due to
Thank you for filing a complaint with us in April. It is helpful to our
investigation. As we gather more details it is sometimes necessary to
contact the complainants for additional information.
Your complaint suggests that your vehicle may have experienced the
condition we are investigating. If you wouldn't mind, please answer the
questions below (even if you no longer the vehicle) to supplement the
information you have already provided us. The questions may seem trivial
and some may be redundant to your complaint but are very important to
1. If you did not provide the VIN of your vehicle with your
complaint please do so.
2. Are you the original owner?
a) When was the vehicle purchased?
b) Has the vehicle been primarily driven in you current state of
3. What was the date of the incident?
4. Were you the driver of the vehicle when the incident occurred?
a) Were there other passengers in the vehicle at the time of the
5. Please describe in detail the specific occurrence when you
became aware that the lower link failed in your vehicle.
6. Please also answer the following to supplement the prior
information you have provided.
a) Approximately what time did the incident occur?
b) What were the weather conditions at the time of the incident?
c) Warning Signs:
i) Were there any warning signs alerting you to an impending issue
with your vehicle?
ii) If there were warning signs please describe the warning signs.
(i.e. noise, etc.)
iii) How long prior to the failure did you notice the warning signs?
d) Which component failed (right or left)?
e) How many miles were on your vehicle at the time of the failure?
f) How fast were you traveling when the failure occurred?
g) What type of road were you traveling on (i.e. two lane road,
highway, residential street, etc)?
i) If you recall the exact location please provide that information
(for example the intersection of ABC Street and XYZ lane)
h) What were the traffic conditions? (light, moderate, heavy)
i) Were you able to maneuver the vehicle to the side of the road?
i) Was your vehicle stranded in a lane of traffic?
j) If the vehicle was left inoperable did the vehicle require
i) How long did it take for a tow truck to arrive? Where was the
k) At the time of the incident were you using your vehicle to tow a
boat, trailer, etc.?
7. Has the issue been corrected on your vehicle? If so how was it
8. Did you report the issue to Isuzu / Honda? If so what did Isuzu
/ Honda say in their response to you?
Also, please feel free to add any additional relevant information
(including pictures). Thank you again for filing your complaint and
contributing to our investigation.
Derek L. Rinehardt
Safety Defects Engineer / Federal Investigator
U.S Department of Transportation
National Highway Traffic Safety Administration
Office of Defects Investigation, Vehicle Controls Division
1200 New Jersey Ave, SE
Washington, DC 20590
Office: (202) 366-3642, (877) 536-8368 x63642
Fax: (202) 366-1767
#19 of 436 NHTSA Letter
Jul 27, 2009 (5:29 pm)
Exactly how did you receive this letter/Email?
I have sumitted a complant to Isuzu and NHTSA and they have all my information to contact me and have not.
How did you receive this notice?
#20 of 436 Re: NHTSA Letter [howardru]
Jul 27, 2009 (5:58 pm)
Resubmit your info to NHTSA. I had to do it 2 times before I received a response/claim #. That was months before I received this e-mail letter. You also have to open a case with Isuzu or Honda, whichever vehicle you own. Actual case #, not just a phone call to them. File a complaint with the car company. Read my info on carcomplaints.com - 1998 Honda Passport, go to body/paint, click on body. I have been pursuing Honda America since January 2009. I am just trying to get as many Rodeo/Passport owners out there to contact Mr. Rinehardt so we can push the automakers to do the right thing. So far, I have been one small voice against Honda. They have ridiculed me, and treated me like I was nothing, but I dogged after Honda anyway. So, I am celebrating just that fact that this is going forward, where ever it goes.
#21 of 436 Re: Rusted 1997 Rodeo [bru75]
Jul 27, 2009 (6:04 pm)
Log back on to this web page, I have posted the letter we have received from the federal investigator into this issue. Cut and paste, fill out the info, send it to Mr. Rinehardt. M
#22 of 436 Re: NHTSA Letter [marinaky]
Jul 27, 2009 (7:00 pm)
I already have a Isuzu Case # and NHSTA Case # from whent his happened last month. Still never got anything from NHTSA.
Either way, I already completed the paperwork, answered the questions and attached detailed photos of the rusted control arm. Already FAXed to him tonight and have a hard copy going out in the mail tomorrow.
Thanks for the heads up. That's 2 voices now!
#23 of 436 Email address to NHSTA Investigator
Jul 28, 2009 (4:46 pm)
Better yet, why wait for the U.S. Postal Service to lose your letter to Derek L. Rinehardt. Here is his email address so that you can email him your letter and photos!
#24 of 436 issuzu Rodeo 2001
Aug 06, 2009 (4:46 am)
Well, I contact Isuzu in California and was told it was not a "big problem" and that i was virtually the only complaint they had about frame rust and rot. We were told the car (2001) was totalled with 80,000 miles on it. So, we did have it fixed as the insurance told us it was not there problem and Isuzu told us it was not there problem and we owed $ on this car. It looks brand new....
#25 of 436 Re: rotted frame [marinaky]
Aug 07, 2009 (12:18 pm)
I just got my 2001 Honda Passport inspected today. Great news it passed inspection with needing nothing done to it. BUT I was in shock when my mechanic told me that the vehicle has a bad corrosion problem with the frame and it will pass for now but come next inspection it will most likely need some replacement welding done to it and down the road it will just get worse. I couldn't believe it...it has only 58,000 miles on it! I was wondering, should I still file a complaint even though nothing has broke on the frame yet? -Jon
#26 of 436 Re: issuzu Rodeo 2001 [bbrown55]
Aug 10, 2009 (4:40 pm)
That is a bunch of BS!
I made the same call when my Axiom rusted through almost 2 months ago and he said, he never heard of it. Maybe this guy didn't but I even gave him the NTSB open report referencing this problem and he said he never heard of that either.
Plausible deniability is their modus operandi. I even called out the NTSB open investigation into the problem and the guy told me the same thing....that he never heard of that. Isuzu is claiming ignorance but they'll be paying the price soon enough.
At least I got mine totalled and got a bit of money.