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2009 Town and Country - dashboard lights
by tracyb11
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May 14, 2009 (5:11 pm)
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Hi,
We bought a 2009 Town and Country Touring Edition on Saturday (five days ago). It was in the showroom at the dealer. We were told that the battery in the van was dead because the doors and lights had been left on. They replaced the battery and off we went! The next morning, we had problems with tire pressure and had to put extra air in each of the tires.
On Monday, I drove the van to work and everything seemed fine. At the end of the day, I went to leave work and the power doors and electric windows wouldn't work, the windshield wipers were on and wouldn't shut off, every warning light on the dash was on and the radio wasn't working. We called roadside assistance and then drove it to the nearest dealer.
The service department told us the next morning that the battery hadn't been installed properly and that everything was fixed. We went to pick the van up that afternoon and the same problem happened. We left the van and have been calling back twice a day and the service manager just tells us that they don't know what the problem is and that they are trying to fix it.
Has anyone had a similar experience? We have owned this van for five and a half days and three and a half have been spent in service. I am very frustrated and my confidence in both the van and the service department are decreasing rapidly. Advice is very welcome.
Thank you.
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- #2 of 10
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Re: 2009 Town and Country - dashboard lights [tracyb11]
by maggie4673
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May 23, 2009 (9:32 am)
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Replying to: tracyb11 (May 14, 2009 5:11 pm)
Hi. I have a 2008 Town & Country and we have had a similar experience with the dashboard problem. However, our radio still worked and so did the windows. The doors did not work and the windshield wipers would go on by themselves. The dealer told us there was some wire loose that was underneath the battery. The car was okay for a week and then it started doing it all over again. Right now we are waiting to take it back to the dealer. The are closed for Memorial Day.
Was your problem ever resolved. If so, what did they determine the problem was. I too am loosing confidence in the van and the dealer.
Thanks.
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- #3 of 10
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Re: 2009 Town and Country - dashboard lights [maggie4673]
by tracyb11
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May 25, 2009 (8:50 am)
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Replying to: maggie4673 (May 23, 2009 9:32 am)
Hi,
Our van is still not fixed. Late last week they identified a broken part of the 'computer' that needs replacing. The parts have been ordered but will take a week to arrive. We are hoping that the part will arrive, that it will actually fix the problem and that we will have the van back by the end of this week (almost three weeks from when it went into the shop). By Saturday, we will have owned the van for three weeks and been in possession of it for about two days. I am quite frustrated at the delay to diagnosis the problem and to get the parts to fix it. I am not feeling especially confident that the problem will be fixed by this repair (although I don't really have anything to base that on other than the mixed stories we have received for the last two weeks and the frustration of not being able to drive our new van). Good luck getting your van fixed!
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- #4 of 10
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Re: 2009 Town and Country - dashboard lights [tracyb11]
by dstep
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Jul 14, 2009 (3:35 am)
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Replying to: tracyb11 (May 14, 2009 5:11 pm)
Hi, I hope by now that your T&C issue has been fixed. We have been experiencing a similar set of troubles with our 08' T & C van. Shortly after we begin driving all of the dashboard lights flash, the wipers start, the outside lights flash and if we don't stop right away we lose power and it's getting worse, last evening it happend after we had driven about 20 miles and were on a highway. The dealer doesn't know what the issue is, we are going to trade it for a Honda if they will take it.
Deb
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- #5 of 10
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Re: 2009 Town and Country - dashboard lights [dstep]
by jpf
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Jul 14, 2009 (7:34 am)
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Replying to: dstep (Jul 14, 2009 3:35 am)
These issues may be related. Follow attached link. Good luck.
http://townhall-talk.edmunds.com/direct/view/.f1ddee4
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- #6 of 10
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Re: 2009 Town and Country - dashboard lights [dstep]
by tracyb11
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Jul 14, 2009 (1:35 pm)
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Replying to: dstep (Jul 14, 2009 3:35 am)
Hi - it took about six weeks to get our van fixed. They ended up stripping the entire van (yes, my new van that had 425 km on it) down to the frame -- seats, console, carpet, you name it all came out, and then they finally replaced the dash. Apparently there was a faulty computer piece somewhere in the dash. We had to get a lawyer involved as our phone calls were not returned from the dealer or the service centre. We have asked to return the vehicle and our request was refused. When the van was being re-assembled, there were two pieces of plastic that were broken. We are now waiting for those parts to arrive so they can be replaced. The van was returned to us dirty, the automatic windshield wipers don't work, and one of the sliding doors is not working properly. If our issues were resolved, I would say more. In the meantime, I wish you luck getting your van fixed.
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- #7 of 10
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Re: 2009 Town and Country - dashboard lights [tracyb11]
by boesman1
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Jul 15, 2009 (4:45 am)
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Replying to: tracyb11 (Jul 14, 2009 1:35 pm)
sounds like you may have gotten a lemon....as wacky as this problem is there appears to be others that have similar issues. Could be a quality control issue somewhere in the supply chain, its too bad you are stuck in the middle of all this - best of luck !
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- #8 of 10
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Re: 2009 Town and Country - dashboard lights [tracyb11]
by fedewa
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Sep 16, 2009 (5:31 pm)
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Replying to: tracyb11 (May 14, 2009 5:11 pm)
We also have 2009 and with the same problem. The dealership cannot figure it out. They say I have to bring it in when it happens. Well, it doesn't happen all the time. Our problem seems to happen when we turn right. I think there is a short in the sensor for the tire pressure and it is shorting out everything, but the dealership won't believe a women and check it out.
did you ever get your problem fixed?
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- #9 of 10
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Re: 2009 Town and Country - dashboard lights [fedewa]
by tracyb11
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Sep 16, 2009 (7:06 pm)
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Replying to: fedewa (Sep 16, 2009 5:31 pm)
Hi - the entire dash was replaced which has fixed the problem with the lights. We have also had one of the heating elements in the front heated seats replaces. The automatic windshield wipers don't work and we have now been told that we need to get a command start installed to make them work. The dealership is working to see if they can get us a complimentary one but still. In addition, both sliding doors make horrific noises when they are opened and the anti skid light comes on whenever it wants. They can't seem to figure out what is going on with that. I can't explain how frustrated and disappointed we are with this purchase. On one hand, we are thrilled with the features that make traveling with children so much easier. On the other hand, it is in the repair shops for weeks on end. Usually when we take it in for one day, it ends up taking a week to fix something and when the van does come back there are more broken pieces than fixed pieces. For example, when the heating element for the seat was replaced, the side panel on the bottom of the seat was not reinstalled properly and has now broken. So we are waiting for a new piece to be ordered.
I hope you have better luck getting your van fixed.
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- #10 of 10
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Re: 2009 Town and Country - dashboard lights [tracyb11]
by freichels
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Sep 27, 2009 (3:11 pm)
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Replying to: tracyb11 (May 14, 2009 5:11 pm)
We are having the same problem. Randomly, the windshield wipers come on, all dashboard lights come on, the gauges go to zero. After a couple of seconds the wipers and lights go off and everything is fine. It never makes the car kill. Sometimes it happens while driving, sometimes it happens when parked.
Today it did it three times in a row. Makes me nervous to drive. I'm going to bring it in tomorrow to get looked at.
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