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'09 Escape loses power

12 messages,  Last post on Oct 07, 2009 at 8:26 AM

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#6 of 12 Re: '09 Escape loses power [antoninb] by johnruns Sep 14, 2009 (4:34 pm)
Replying to: antoninb (Sep 14, 2009 2:24 pm) No, it's been a year and it has not been fixed. I don't believe they have a fix for it. Another customer is having the same problem. It is at the dealership now and a technician from Ford head office is suppose to be visiting the dealership to look over the vehicle. It is a dangerous scenario that they are gambling with since they know there is a problem. If something should happen in the way of an accident they can very well be liable for this. Replies to this message: pats1 (Oct 05, 2009 7:32 pm) johnruns (Oct 06, 2009 9:15 am) antoninb (Oct 06, 2009 12:08 pm) and 2 more...
#7 of 12 Re: '09 Escape loses power [johnruns] by pats1 Oct 05, 2009 (7:32 pm)
Replying to: johnruns (Sep 14, 2009 4:34 pm) I have the same problem. Any fix yet?? Replies to this message: johnruns (Oct 06, 2009 9:15 am) antoninb (Oct 06, 2009 12:08 pm) johnruns (Oct 06, 2009 12:46 pm) and 1 more...
#9 of 12 Re: '09 Escape loses power [pats1] by johnruns Oct 06, 2009 (9:15 am)
Replying to: pats1 (Oct 05, 2009 7:32 pm) No fix for it. In fact it is at the Oakville plant as we speak. They're claiming they cannot reproduce the problem. In fact they are saying a 4 second delay is normal on this vehicle...   So basically I'm making this up and they can't fix it. But they won't take it back either AND they won't give me anything in writing assuming any liability.   Even the dealership acknowledge this problem and was willing to take the vehicle back and get me something new. I had put $6,000 down on the lease. Dealer was going to reimburse me $2,000 and put in a request to Ford for the other $4,000 to put down on another Ford vehicle.   It seems the sunny days of sales is ok, but they won't take responsibility for the product after they take your money.   They keep reiterating that they cannot duplicate the problem. I am in the car all day as a Realtor. I tried to explain to them it is intermittent. So they're telling me if they cannot duplicate it then it doesn't exist!   All it's going to take is one accident and "it" will hit the fan. I've already had one near miss.   I will be filing in small claims court within a week.   Feel free to contact me direct at my email address.   Regards   John Replies to this message: antoninb (Oct 06, 2009 12:08 pm) johnruns (Oct 06, 2009 12:46 pm) antoninb (Oct 07, 2009 8:26 am)
#10 of 12 Re: '09 Escape loses power by antoninb Oct 06, 2009 (12:08 pm)
Replying to: johnruns (Oct 06, 2009 9:15 am) Despite an update to the vehicle computer a few weeks ago, I'm still seeing no major improvement. So they're saying that it's reasonable to expect a 4-second delay in the ability of the transmission to respond? I can think of a number of different scenarios under which I'd be dead or seriously injured if I needed to wait 4 seconds for my transmission to respond. Replies to this message: johnruns (Oct 06, 2009 12:46 pm) antoninb (Oct 07, 2009 8:26 am)
#11 of 12 Re: '09 Escape loses power [antoninb] by johnruns Oct 06, 2009 (12:46 pm)
Replying to: antoninb (Oct 06, 2009 12:08 pm) Thanks for the response. Where are you located? I am about to either sue them or send a note directly to their legal department.   I think the problem is that the wrong department is analyzing this situation. Any reasonable company would realize that it would be so much easier to get someone out of the vehicle and make them content as well.   They have spend so much time on this vehicle I bet it comes close to what the cost would have been to get me out of this car.   Is there any chance you can give me more details? Although I'd say 4 seconds is a generous number. Like I said, I've already had one near-miss on the 401.   Email address is johnpannozzo at the hot place dot com.   Thanks Replies to this message: antoninb (Oct 07, 2009 8:26 am)
#12 of 12 Re: '09 Escape loses power [johnruns] by antoninb Oct 07, 2009 (8:26 am)
Replying to: johnruns (Oct 06, 2009 12:46 pm) My suggestion would be to hit them with publicity rather than legal action. The former attracts more attention IMHO. Noting that you mentioned Hiway 401, you're probably familiar with the Toronto Star. There are several avenues with the newspaper that you could work this through. There is a definite safety aspect to this that should not be ignored.

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