Warranty/Repair/Service Issues-Buyer Beware

Last post on Apr 18, 2009 at 4:38 AM

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#1 of 1 Warranty/Repair/Service Issues-Buyer Beware by sam141 Apr 18, 2009 (4:38 am)
Purchased this vehicle new in 06, returned for service 2 weeks after purchase for a steering problem. It took Hyundai 2 1/2 years and minimum 14 trips to dealership to repair because they couldn't "hear" it. Summer 2008 ac/heat began not working properly. 18 degrees difference between middle and lower vents. Was told nothing was wrong. Steering is horrible. Hit a bump/seam and the steering wheel is pulled from my hands. Have recently began hearing a banging metallic sound from under rear of car,when driving over seams in the road (not speed bumps) and a popping in the rear frame of the car. Deformed (Hyundai's word-not mine) rear sway bars were replaced with no improvement. After 2 meetings with the District Parts Mgr. for my area and the local Service Mgr., was told the car is 100% mechanically sound and everything is normal for this vehicle. Had Hyundai brake service(at my own expense) and the rotors are now warped. Vehicle was in for oil change yesterday and I requested that the rear end be checked again. The technician and I went for a test drive. He heard the popping and I thought we were finally close to a diagnosis. Imagine my surprise when he came to checkout and told the lady there to call the local mgr before checking me out. I asked him why, his reply was that he was just a techinician so I asked the lady, she told me that the LPM wanted the service record to say there was nothing wrong with the vehicle, it was operating as designed. I spoke with him as I left and asked if he had personally driven the car that day. He said no but he had driven it several months ago (when diagnosing the ac/heat issue). Everyone other than Hyundai, including an independent inspection at another non Hyundai garage, have heard the same things I have. The warranty seems great but if they can't "hear" the problem, there is nothing to be fixed. I can't determine if the problems with the neverending issues of getting repairs done is a local dealership issue or a Hyundai issue. Any suggestions for a resolution would be appreciated.

#1 of 1: Warranty/Repair/Service Issues-Buyer Beware by sam141; Apr 18, 2009 (4:38 am)

Purchased this vehicle new in 06, returned for service 2 weeks after purchase for a steering problem. It took Hyundai 2 1/2 years and minimum 14 trips to dealership to repair because they couldn't "hear" it. Summer 2008 ac/heat began not working properly. 18 degrees difference between middle and lower vents. Was told nothing was wrong. Steering is horrible. Hit a bump/seam and the steering wheel is pulled from my hands. Have recently began hearing a banging metallic sound from under rear of car,when driving over seams in the road (not speed bumps) and a popping in the rear frame of the car. Deformed (Hyundai's word-not mine) rear sway bars were replaced with no improvement. After 2 meetings with the District Parts Mgr. for my area and the local Service Mgr., was told the car is 100% mechanically sound and everything is normal for this vehicle. Had Hyundai brake service(at my own expense) and the rotors are now warped. Vehicle was in for oil change yesterday and I requested that the rear end be checked again. The technician and I went for a test drive. He heard the popping and I thought we were finally close to a diagnosis. Imagine my surprise when he came to checkout and told the lady there to call the local mgr before checking me out. I asked him why, his reply was that he was just a techinician so I asked the lady, she told me that the LPM wanted the service record to say there was nothing wrong with the vehicle, it was operating as designed. I spoke with him as I left and asked if he had personally driven the car that day. He said no but he had driven it several months ago (when diagnosing the ac/heat issue). Everyone other than Hyundai, including an independent inspection at another non Hyundai garage, have heard the same things I have. The warranty seems great but if they can't "hear" the problem, there is nothing to be fixed. I can't determine if the problems with the neverending issues of getting repairs done is a local dealership issue or a Hyundai issue. Any suggestions for a resolution would be appreciated.