Last post on Sep 10, 2013 at 11:49 AM
You are in the Toyota Corolla
What is this discussion about?
Toyota Corolla, Steering, Sedan
#543 of 667 Re: 2007 Santa Fe vs. 2010 Corolla Steering [sjarea]
Dec 21, 2010 (4:54 am)
I'm glad you were able to get your steering to your liking. I agree with your sumation of shouravv's assesment. I was also very fortunate as to not have the EPS steering problem when I purchased my 2009 new Corolla. Although many, many 2009, 2010 Corolla owners acused me of being a Toyota rep. or just being plain crazy or lying because I defended my car. I'm glad you at least acknowledge that some never even had this steering issue in their cars to start with.
#544 of 667 Re: 2007 Santa Fe vs. 2010 Corolla Steering [terceltom]
Dec 21, 2010 (5:46 am)
Yes, I'm referring to manual steering. It couldn't be the Corolla's new EPS feel, because it has no feel at all.
#545 of 667 Re: Guess what? Steering issue! [pekelvr]
Dec 21, 2010 (7:22 am)
I bought a Corolla for my daughter and after the first 2 months she refused to drive it .
I lived for a year with phone calls to Toyota Customer Service and bringing the Corolla from dealer to dealer (we managed to put 3 thousand miles on the car in 1.5 years, everyone was afraid of driving it).
Dealers acknowledged there was a problem, but Toyota told them and me that the car was designed to drive like that.
I started Lemon Law proceedings with my state attorney general and Toyota referred me to "National Center for Dispute Settlement" a completely useless company. NCDS concluded without seing my car, that the car was designed to drive like that (veer from lane to lane).
My attorney general office made an appointment to meet with me and gave Toyota one last chance to drive the car. This time Toyota took it seriously drove the car and made an offer to buy the car for full price I paid, plus loan interest, minus 12 cents per mile.
Even after we reached an agreement the customer service people decided that they wanted to pay only the loan portion and not the down payment. They claimed it was because they had no proof I had given a down payment. My bank came to the rescue and for a fee gave me a copy of the canceled check.
My 2 lessons learned were: 1) Always pay the down payment with a check and keep a copy, and 2) After 5 Toyotas, I know own a Honda Accord.
If you need to find help look for Lemon Law in your state. This is Florida's http://www.800helpfla.com/lemonlaw.html. You have 2 years from purchase to do it or loose your rights.
#546 of 667 Re: Guess what? Steering issue! [ed_accord]
Dec 21, 2010 (9:21 am)
Glad it finally worked out for you in the long run. I hope you have much better luck with your new Honda.
#547 of 667 Re: 2007 Santa Fe vs. 2010 Corolla Steering [shouravv]
Dec 22, 2010 (9:58 pm)
I had the centering issue. The TSB-0140-10 fix did NOT stiffen the feel. As far as I can tell it remained the same. I think the best description I've heard to describe it is - video-game like. No road feedback at all and every effortless when turning.
But, toyota is known for light steering feel and I knew that as a previous owner (except for my 91 pick-up that had manual steering. My '94 camary was heavier than the '10 corolla but still a light feel compared to most cars IMO) and the feel was not a make or break issue for me when buying. Driving down the freeway and having the car stay centered IS!!
However, the mistake I made was NOT testing driving the car I bought. One would assume that such a vast difference would NOT exist between the test model and the purchase vehicle. The test model I drove on the freeway was fine in terms of centering issue. Which, IMO, leaves me to conclude toyota & dealers knew of this issue (since '09 has the same issues on some corollas as well and those started selling in mid '08 or there about) and picked test models that did not exhibit the centering issue. Again, that is my opinion. I can not back that up w/ hard facts(although you've seen how I described my overall experience in a couple of posts above).
But, keep in mind toyota is not going out of it's way to let people know. If you go out of you way to find out and complain - sure they will fix it if the TSB applies. Otherwise, look out for the corolla owners on the road that think the issue is normal......yikes!! IMO, that is a huge mistake for toyota and a whole other issue on how they handle recalls Vs customer satisfaction issues. We'll see. Keep in mind the EPS investigation by the NTHSA & ODI is still on-going.
Here is the link to the report summary-
http://www-odi.nhtsa.dot.gov/cars/problems/defect/defectsummary2.cfm?inv_id=1922- 4&type=VEHICLE&typenum=1&cmpt_id=1&prod_id=400766&make=TOYOTA&model=COROLLA&mode- l_yr=2009
In terms of reprogrammed and replaced - Both as per the TSB. It is a re-tuned module and replaced the old one.
Here is the .pdf of the TSB-
"A re-tuned Power Steering Computer Assembly has been developed to
provide an alternative steering feel for these customers."
I can't go look at the paper work because I am visiting relatives until after the new year. If you would like I can review it and post back after Jan 3, 2011.
#548 of 667 Re: 2007 Santa Fe vs. 2010 Corolla Steering [sjarea]
Dec 23, 2010 (5:18 am)
As you state yourself, this EPS steering problem only affects some of the "09" and "10" Corollas sold, mine being one not affected. This in mind I would think the Corollas on the road are the ones that are not affected so you need not worry. On another note, don't you test drive the actual car you are going to purchse and not some kind of test drive vehicle?
#549 of 667 Re: 2007 Santa Fe vs. 2010 Corolla Steering [sjarea]
Dec 23, 2010 (5:29 pm)
Thanks for the reply, sjarea! Yes, if you can please look up the service record when you are back and let us know if the actual computer module was replaced, that'd be great. I am interested about it for two reasons -
1. If it is simply a reprogramming issue, I might just ask for it during my next scheduled maintenance, although I don't have any issue with staying centered as of now. Re-programming is a low-cost fix that the dealer shouldn't complain about if I produce the TSB printout (thanks a lot for the link, BTW!). On the other hand, if it is a physical module replacement, I'd be quite reluctant to go for it. Even with Toyota trained mechanics, I'd rather drive the factory assembly which is doing just fine for me, than let someone take my car apart to fix something that doesn't seem broken.
2. If it is a module replacement issue, then I'd "understand" why Toyota is so reluctant to admit it and is fighting so hard with NHTSA about it. Replacing a computer module is a very expensive procedure, both in terms of the hardware cost, the labor cost, and the cost of other small parts that often gets broken when you take the whole assembly apart. On the other hand, re-programming is a low-cost bad-PR case, which is more acceptable to any company.
On a related note, I read through the TSB and if I am reading it correctly, then Toyota is saying that if the dealer does *not* find anything wrong with the vehicle and the customer is still dissatisfied, then they should perform the TSB! Funny, ha?
#550 of 667 Where is you Corolla made?
Dec 23, 2010 (5:27 pm)
Reading through most of the messages on this board, I am convinced that -
a. Many Corollas in the 2009-10 model years (sale started early 2008) have trouble staying centered on the freeway at high-speed.
b. Not all the Corollas are affected by this problem.
So, I was just wondering if it has anything to do with where your Corolla was assembled: US, Canada, or Japan, given that often different part-suppliers are used. If your VIN starts with "1N", it means the US Corolla-etc. joint plant, if it starts with "2T" that means Toyota plant in Canada, and "JT" means Toyota plant in Japan.
Mine starts with "1N" (US, joint-assembly plant), and I don't have any trouble.
How about yours?
Dec 23, 2010 (7:19 pm)
I own a 2009 Corolla S with Manual Transmission, and it is definitely affected by the highway-veering issue. It as a "2T" VIN, so if others who have been having the issue also are "2T", we may be on to something.
I've been reluctant to get it fixed for a while, due to many reports of dealers having no idea about the problem and Toyota not saying anything publicly and not wanting to make the problem any worse. I have over 25,000 miles in almost 2 years of driving the car, but highway driving is still an extremely stressful and physically demanding experience. I've had enough, and based on the mostly positive feedback of the TSB Power Steering Computer Assembly fix, I'll probably call up my local dealer(s) to schedule the ST1006 fix.
#552 of 667 Re: 2007 Santa Fe vs. 2010 Corolla Steering [shouravv]
Dec 23, 2010 (8:07 pm)
You're welcome for the link. It is kinda hard to find. Even on the ODI website where one should be able to search for TSB's it is NOT listed. I will look at my paper work and let you know after the 1st of the year.
I am somewhat combining my answer for you 1&2- As far as I am aware there is no way to re-program it internally. It has to be Removed and Replaced. That being said it would be best IMO for an owner to have toyota do the R&R because it is covered by them. It is a labor intensive process because of where the module is located. I did not see any adverse affects of toyota doing the R&R for me (i.e the dash has to come off and I was concerned it might rattle, but no such issues have shown up since the TSB fix). But, your 'understanding' of toyota reluctance to do the costly R&R is exactly what I am thinking...that and the press it would generate.
I did not see the same thing you saw in the TSB about replacing it even if the customer is still unhappy, but I don't think that is out of the realm of possibilities given the issue IMO.