Last post on Aug 11, 2011 at 9:06 AM
You are in the Mitsubishi Outlander
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Mitsubishi Outlander, SUV
#169 of 341 2010 Outlander XLS dead @ 4 weeks old
Jun 18, 2010 (1:16 pm)
I made a very serious error in purchasing a 2010 Outlander XLS 4 weeks ago. It is sitting dead in my garage right now. Emergency Roadside Assistance is going to have to come tow it to "the nearest dealership", which is not where I purchased it, but I really don't care. The key fobs don't work, the manual key doesn't work - the car is completely stone dead at 4 WEEKS of age!!
I am now stuck with what appears to be a LEMON so buyers beware!! I have a friend that purchased a Hyundai at the same time & he is having NO problems. I have a friend that bought a Kia Sorento 4 years ago and has had ZERO problems. I have a GMC Yukon (2004) with which I have had ZERO problems.
Buyers beware DO NOY buy a Mitsubishi Outlander........
#170 of 341 Re: 2010 Outlander XLS dead @ 4 weeks old [unhappy40]
Jun 18, 2010 (1:48 pm)
One issue with the car and it's a lemon and no one should ever buy one?
Nobody on these forums has had a similar problem.
You didn't leave the lights or interior light on did you? Let us know what the problem was.
#171 of 341 Re: 2010 Outlander XLS dead @ 4 weeks old [unhappy40]
Jun 18, 2010 (4:46 pm)
Obviously you've never heard of lemon laws. (briefly: the company has a few attempts to make the car right or you get your money back). It can happen to any kind of car, the ones you mentioned included, and like the previous poster said you seem to be the exception on here for something so bad. (and yes we'd like to know what they find). Have no fear they will fix it or you get your money back.
#172 of 341 Re: 2010 Outlander XLS dead @ 4 weeks old [unhappy40]
Jun 19, 2010 (4:27 am)
Sounds like, as toomanyfumes inferred, your battery died. Although you're inconvenienced and frustrated, this shouldn't be a major problem to get past. Considering the age of the car, unless there's evidence that you ran the battery down you should get a free replacement.
When my wife bought her Elantra back in '01, one of the OEM Michelin tires was defective and would go flat after it heated up, which only occurred at highway speeds. It was very frustrating and happened several times before we were able to isolate the cause of the problem. When tested for leaks the tires would always be fine as the tests never involve running the tire hot. Finally, we got Michelin - no help at all from the dealer - to replace the tire. We were both really frustrated as we'd bought our first Hyundai in part for the superior warranty coverage only to have the dealer tell us they wouldn't do anything about the tire. Even if they didn't service tires specifically, as a good will gesture they could have swapped it for another tire from another car and then returned the bad one to Hyundai for replacement at no cost to them but they did nothing.
And Michelin themselves denied coverage at first. We had to ride them hard just to get 50% coverage on the replacement tire. We did have some help, though not a ton, from the Michelin dealer. We were only made whole after the tire was returned to Michelin for inspection. They ultimately agreed the tire was defective and finally, 3 or 4 months later, we got reimbursed for the other 50% of the cost.
It took her a little while to get over the hard feelings that fault generated but since then she's always said she loves her little car.
Also, I'll add that no car is perfect. They have thousands and thousands of parts; it's just too easy for a bad connection to be made or for a defective part to occasionally slip past QC. What matter now is how you're treated. Mitsu/the dealer should "make you whole" by fixing the problem quickly and, if warranted, at no cost. Dealership experiences definitely vary but I've not had issues where I bought/service mine.
Good luck, and please keep us posted.
Jun 19, 2010 (5:17 pm)
definitely, your dealer should pony up and get this one solved for you or the negative impact from the whole thing will be destructive to you and them (your dealer).
Mitsu/the dealer should "make you whole" by fixing the problem quickly and, if warranted, at no cost. Dealership experiences definitely vary but I've not had issues where I bought/service mine.
Believe it or not these types of things happen all the time to all kinds of car buyers buying all kinds of cars. I hope you get your car fixed in a timely manner to your satisfaction, unhappy40.
Jun 26, 2010 (12:22 pm)
yuk! Reading that blog is like biting your nails down ta the quick and drawing blood. Lacking knowledge and eyesight is how I would describe those bloggers toward the new 2010 Outlander GT being added to the Edmund's test-fleet.
#176 of 341 Re: fushigi... [iluvmysephia1]
Jun 26, 2010 (12:34 pm)
I can always understand how people can like or dislike styling, but the more knowledgeable will generally reserve judgment for how a car looks in person v. pictures. I wasn't entirely sold on the new nose until I saw it in person, though I admit I'd have gone that way anyway since the '10 had so many upgrades over the '09. And some call the dash bland, but I see it as clean, uncluttered, and thoughtful. Compare to Honda instrument panels that have too many buttons everywhere or the Infiniti EX which IMO was an ergonomic mess from a controls standpoint.
What I find so hard to believe is how the comments on the IL blog are so different than in the Carspace forums. Comments here are, for the most part, thought out and are made to represent a point of view. Trolls and abject haters are relatively few & far between. Comments on IL seem to be polar opposites, with people just spouting options about things for which there is empirical data. And they seem passionate in their likes and dislikes, which would be fine if they would keep an open mind. But it's obvious that their minds are not open and even positive reporting by Edmunds, other press, and the Pope wouldn't change their minds.
#177 of 341 ENGINE SERVICE SOON warning message
Jun 26, 2010 (8:04 pm)
I am still in Peru preparing my return to the USA without the GT. However during this time I was able to notice a number of symptoms which may indicate that the torturous adventure to the South Pole has indeed affected the GT.
(1)- From Salta (Argentina) during my way to Peru I noticed that the warning light “ENGINE SERVICE SOON” flashed for a few seconds before disappearing. Because I didn’t reset the MMCS and the “INFO” button (after I changed the oil filter, air cleaner filter, and engine oil) I thought (wrongly) that that was the cause of the warning and waited until I reached Trujillo (Peru) to reset the instrumentation warning. The result was that now the warning light “ENGINE SERVICE SOON” is on permanently.
(2)- I also noted (perceived) a loss of engine power that I blamed to the use of 95 gasolines instead of 97/98 octane gasoline. However after reading the 2010 Service Manual CD it appears that the “ENGINE SERVICE SOON (ESS)” warning light flashes when there is a malfunction on the EGR (Exhaust Gas Recirculation Valve). When this malfunction appears the DTC (Diagnostic Trouble Code) value is: P0401 according to the manual. Nevertheless there are more than 50 malfunctions that can activate (flashing) the “ESS) for few seconds.
(3)- When the engine is switched ON for the first time and reversing there is a scratching noise from the act of engaging the reverse spot that prone me to disengage the reverse position to parking position and engage again the reverse spot. When I do these actions the cracking noise disappears.
(4)- When the engine is switched ON for the first time it appears that the engine hesitates by having irregular engine noise. Only when I pressed on the acceleration pedal (a little bit) the engine regains its normal sound. This phenomenon never happens before.
(5)- I took the GT to a local Mitsubishi garage to be told that the MUT-III scan machine (In order to find the DTC number) doesn’t function with an American Outlander. Can this be possible or is the dealer taking me for a ride?
In summary I may say that if there is a malfunction of something the MUT-III must find the problem when the warning light ESS is flashing for few seconds or the warning light ESS is permanently ON. When the scan machine doesn’t produce any DTC then the manual asks to replace the Combination Meter due to a fault of the light itself. All of these can be done, I think in the USA. What can I do now when I am not in the USA? If I continue to drive the GT will it screw up the whole car? Comments welcome
Jun 26, 2010 (8:12 pm)
vote with your pocketbook, man. As I've resisted the temptation to trade for a 2010 Suzuki Kizashi and just laid back and enjoyed my Mitsubishi Lancer ride, I've grown to appreciate Mitsubishi's work on most all of their rigs more.
And the '10 Mitsubishi Outlander is one of them. I love the nose but it's the whole thoughtful layout inside and the aggressive look outside that I like the best. It's the nose that does it with my Lancer and your Outlander. Man, that's one classic look and it's growing more cool to me with the passage of time.
We're at only 60,600 miles on our Lancer and we've had our 60,000 mile service done at the purchasing dealer in Phoenix. And here in Elko, NV, we're only popping miles on at about 500 miles in the first month. That is going to suit us just fine as we settle in to another area to live and work in. It will snow here big-time in the winter so that's something to think about for later.
Still have the Pirelli P-Zero Nero M&S Pinna's I bought in Dec. of '08 on the car. They've lasted 30,500 miles so far and they are starting to wear down a tad. May look at some new Pirelli's in Sept. or Oct.-have to see how these are wearing-or not wearing down first. There are a fair number of hills in this small city to be concerned about in the snow, too.