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Lexus dealerships' questionable practices

26 messages,  Last post on Jul 14, 2009 at 10:17 AM

You are in the Lexus ES Forum.

What is this discussion about? Lexus ES 300, Lexus ES 330, Lexus ES 350, Sedan

Messages Page 3 of 3

#17 of 26 Re: More than Just Two [wwest] by pat

May 31, 2009 (10:04 am)

Replying to: wwest (May 31, 2009 8:16 am)
Let's avoid the name-calling, please.
 
To all: I hope you will consider visiting our Dealer Ratings & Reviews section where you can submit reviews of your exact experiences where others will be able to easily look them up.
 
Good luck to all.

#18 of 26 Re: More than Just Two [pat] by carolinabob

May 31, 2009 (10:50 am)

Replying to: pat (May 31, 2009 10:04 am)
I have noticed that ALL dealerships, Ford, Toyota, Hyundai, etc. try to sell services above the factory recommended. Right now I own the above three (thinking about a Lexus) and the dealerships always try to push their recommended services at the normal service intervals. E.G. at 15,000 miles Toyota recommends oil and filter change and wheel rotation. Dealer recommends another $250 worth of services, such as injector cleaner.
    Of course, Lexus starts with charging $90 for the $35 Toyota oil and filter change. Do what the owner's manual calls for and it the service department says it needs something more, tell them to write it up as a warranty item.

#19 of 26 Lease-end wear & tear by faellaf

Jun 21, 2009 (7:53 am)

I recently returned my leased '06 ES330 to the selling dealership, choosing to lease another brand. I called to make an appointment for the inspection and was told to call a week before the requested turn it date, I did that and when I arrived at the dealer, I was told that the "inspection" would be done in a week or so. As I was leaving town the following week (2 month trip), I had no choice but to leave the vehicle. 3 weeks later I received a bill from LFS for 4 new tires, with a copy of the inspection report saying the tread was down to 2/32--1/32 below required tread. I had the car serviced by the dealer 2 months prior and the report listed all tires had 5/32 tread. In that 2 month period I put on 1800 miles and, overall, the car's mileage was 19,150--for 38 months! Sounds like a scam to me. I plan to call LFS and dispute the bill. If that fails, I'll file a formal complaint with the AG's office. I've kept the "service" reports which will prove mileage tread. Any suggestions?

#20 of 26 Re: Lease-end wear & tear [faellaf] by wwest

Jun 21, 2009 (9:32 am)

Replying to: faellaf (Jun 21, 2009 7:53 am)
Yes, STOP delaying.........!!!!

#21 of 26 Re: Lease-end wear & tear [wwest] by faellaf

Jun 21, 2009 (12:00 pm)

Replying to: wwest (Jun 21, 2009 9:32 am)
Thanks for the advice. I just received the "bill" in NY yesterday (mail forwarded from Las Vegas take 8-10 days). As I mentioned, I will give them the chance to retract the charges tomorrow. If that fails, I have the complaint forms ready to be sent to NV AG's office. Am also awaiting advice from an Las Vegas attorney (acquaintance) on the best way to proceed without legal representation.

#22 of 26 Re: Lease-end wear & tear [faellaf] by faellaf

Jun 27, 2009 (6:41 am)

Replying to: faellaf (Jun 21, 2009 12:00 pm)
Posting a followup on my complaint against Lexus. Called LFS and explained why I felt the vehicle inspection was "fraudulent" and what proof I had to back it up. LFS rep. agreed that the wear on the tires was "not possible" and that they would cancel the billling (including the dent repair charge). I followed up with a letter to LFS detailing our conversation and am waiting for a notice that the billing has been cancelled. Still feel the dealer/inspector are involved in playing games like this.

#23 of 26 Lexus Warranty Work at a Toyota dealer?? by Mike

Jun 28, 2009 (6:07 am)

#24 of 26 Lexus warranty work done at Toyota dealer?? by Mike

Jun 28, 2009 (6:13 am)

Just wondering if it is possible to get our ES350 warranty work done at a Toyota dealer. We live about 70 miles from a Lexus dealer. This seems like it will not be a major issue. The car seems quite bullet proof, but, I need a programming adjustment for the door lock/unlock logic. Thanks,
 
Mike

#25 of 26 Questionable Lexus Sales Practices by smarty666

Jul 13, 2009 (11:48 am)

My father and I have leased vehicles from Infiniti, Acura, and Merecedes so when it comes to leasing luxury vehicles we are knowledgeable and know how the leasing works; I developed a bad back problem and wanted to lease a Lexus because they have really comfortable rides and seats; I'm not going to name names but two seperate Lexus dealers in eastern PA have questionable and dishonest leasing practices; they like to play around with numbers and really screw the customer over; with all our previous luxury leases we typically put about 2-3k down and pay around 53-54% of the list price at the end of a 3-4 year lease; any more % of the total MSRP of that would devoid the purpose of leasing and you would finance; both Lexus dealers wanted us to pay almost 75% of the list price at the end of a 3 year lease and told us our $3000 down payment wouldn't be considered part of the total leasing payment; I have never heard of something more ridiculous in my life; none of the other luxury automakers pulled this on us and our down payment was really treated like play money that went down the toilet in the eyes of both lexus dealers; when I finally got down to a monthly payment that would be about 54% of the list MRSP at the end of the lease the sales women pulled the crap that "oh that doesn't include taxes/titles/interest etc and by the time they were done the monthly payment went up almost $80 dollars more a month and ended up being 63% of the list msrp at the end of the lease;
 
I don't know if anyone else who has leased a lexus has had this problem but it is very dishonest and its good I'm on the ball and watch when the salesman try to throw numbers around real quick to try and confuse you; I was so shocked and amazed at what I witnessed that I couldn't believe it; lexus makes really nice products but they are no better than mercedes or infiniti that I'm gonna pay 2/3 the price of a vehicle at the end of a lease; that devoids the purpose of leasing a vehicle rather than financing it
 
Let this be a lesson to make sure you shop around when leasing or buying a vehicle because the deception/dishonesty at some dealerships are just staggering; I will admit there have been a few dealers who are very honest and I would do business with again

#26 of 26 Re: Questionable Lexus Sales Practices [smarty666] by wwest

Jul 14, 2009 (10:17 am)

Replying to: smarty666 (Jul 13, 2009 11:48 am)
Throughout the US the automotive dealers assoc. has been VERY sucessful in getting the states to pass laws protecting them from oversight, control, by the manufacturers.
 
That's moreso why the dealers can get away with such activity than the manufacturers setting these policies.

Messages Page 3 of 3

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