Last post on May 25, 2013 at 2:40 PM
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Audi Q5, Car Buying, Car Leasing, SUV
#143 of 722 Q5 Shortage a MYTH
Sep 27, 2009 (8:29 pm)
NET NET there are plenty of Q5s out there ..... it is a $40K++ SUV not some new HYBRID
on Price negotiations Best advice above was GO TO ANOTHER DEALER.... and just wait them out as 2010 INVENTOIRY BUILDS
Audi makes a good product except for a few minor cultural translation challenges i.e. cup holders placed over electronics (MMI in Q7) as an afterthought design mod...
#1 problem AUDI has is its incompetent dealers and arrogant AUDI HQ staff...
They need to hire a Toyota Exec to revamp Customer Service and AUDI will be unstoppabble,,,
Oct 01, 2009 (9:43 am)
Question for the experienced Audi owners out there. I have a Q5 on order awaiting delivery in the next couple of weeks, but I have been absolutely awestruck at the terrible customer service from their sales people. No returned emails or phone calls, complete lack of follow through, etc. Is their service commitment and department run similarly, or is this bad customer service just sales oriented? I'd appreciate any comments.
#145 of 722 Re: Audi service [telebump]
Oct 01, 2009 (10:10 am)
See message 95 from me. If you have any questions you can send me an email.
#146 of 722 Re: Audi service [telebump]
Oct 01, 2009 (10:21 am)
Yup, get used to it.
#147 of 722 Re: Audi service [telebump]
Oct 01, 2009 (11:32 am)
See my message #103,.
I guess it depends on the dealership and the sales person you are dealing with and the repore you establish during the process. Right off the "bat" I made it very clear about the communication aspect. I have not had to visit the service department yet but the service manager and his advisors made a point during delivery to introduce themselves to me and my wife and tell us they were available for any questions regarding the car.
#148 of 722 Re: dealers not dealing in chicagoland [sophster]
Oct 03, 2009 (3:17 pm)
Difficult in Chicago land area.. Not sure why? I tried Audi Q5 , Acura, RX and Merc and settled with Acura.. Audi sales people in Naperville were Okay, but did not seem to want the business.. Maybe I made them feel that I just came to try one not wanting to buy..
#149 of 722 Re: Q5 Shortage a MYTH [kerryjth]
Oct 03, 2009 (6:20 pm)
Yep, Audi makes a nice product but gets little support from a very unknowledgable group of dealers. Had a very bad experience in 04 and will never return!
#150 of 722 audi q5
Oct 05, 2009 (2:26 pm)
planning to buy audiq5 and i live in san antonino.............i want to get quote in a radius of about 300 miles but there is no link with miles option in it...........any suggestions..........
#151 of 722 BEST Q5 PURCHASE EXPERIENCE IN NYC AREA
Oct 16, 2009 (2:33 pm)
Ok - the Q5 is tough to find and while most dealers are difficult to deal with, I had a completely professional experience from Anchor Audi - ask for Tom C. - I located the vehicle online and closed the deal on the phone for an inbound vehicle. Pricing was very competitive using the Edmunds guide and/or TRUECAR. Do your homework and be prepared to buy. Anchor was beyond professional - if you are not a tire kicker and ready to do the deal call them and get what you want.
#152 of 722 Re: NEW Q5 transmission defective! [alex102]
Oct 18, 2009 (2:19 pm)
"but with a transmission defect that makes it jerk between gears, very uncomfortable... after four attempts and only 2800 miles the car still has a problem and they have already replaced the computer that regulates how the transmission works (mechatronics) It is not considered a safety issue but its truly annoying and I hear of the same thing happening to an A4. "
Not in the Q5 (didn't like the shape of the car) but having similar (probably worse) problems in the BMW X3.
Problems started in the 2007 6-speed Automatic Transmission built by GM and were partially fixed by s/w upgrades. Heavy, intermittent engine braking and jerky acceleration and acceleration hesitation ARE safety issues if they cause unexpected short stopping or lack of acceleration.
FYI, the X3 has an adaptive transmission and for some people the s/w fix apparently held for the 300-500 miles it took for the car to relearn bad habits. According to the dealer, driving in Sport Drive mode (or Manual mode) takes care of the acceleration hesitation because it starts the car in 1 instead of in 2. In 2 (supposedly to save fuel) if you hit the pedal harder than the car expects it shifts down from 2 to 1 before it moves. The SA said that lots of cars are made this way causing hesitation or jerkiness in acceleration.
If you don't get the acceleration you are expecting and you press the pedal harder then the car goes from not moving at all to moving way too quickly. Other problems exist but this one has been reported to the NHTSA OID as a safety issue by quite a large number of people.
I'm curious to see what you are experiencing in your Audi...maybe it's just a European car thing.