Last post on Nov 28, 2013 at 7:25 AM
You are in the Hyundai Sonata
What is this discussion about?
Hyundai Sonata, Future Vehicle, Sedan
#5322 of 5331 Re: Headlight Lenses Cracking [slaterjones]
Feb 14, 2013 (8:03 am)
I have a 2011 Sonata GLS leased in April 2010 (mfg date March 2010) with low miles. I was considering buying it after the lease is up but decided to trade/turn-it-in after reading about many quality issues that arise after substantial time/miles on the car. While i agree about the style and power, i don't want to get stuck with paying for quality issues after the warranty runs out. FWIW, my salesperson did provide me with a list of "exclusions" for the warranty at the time of purchase so i knew the 10year/100k mile warranty wasn't as comprehensive as the marketing suggests (for the most part). Luckily i've had only two recall items (both software) and two minor issues (power window switch, burned out interior bulbs) to date. i hope that hyundai steps up and takes care of your headlight issue - i can't believe they wouldn't cover it. I'd call the national help line and file a complaint to get a case Number. GL.
#5323 of 5331 Re: Headlight Lenses Cracking [slaterjones]
Feb 14, 2013 (8:56 am)
First, take this to Hyundai Customer Support and see what they say. If they side with the dealer, tell them you are filing a claim under warranty and it's THEIR responsibility to PROVE the cracks were caused from external damage and are not a defect. Should be obvious, e.g. pitting or other damage on the outside of the lens where the cracks are... ALL the cracks.
Some dealers are better than others re repairing a car under warranty. My dealer has been really good about it over the years with multiple Hyundais. The only claim they denied was when a clutch failed on my 2001 Elantra, they said they took it apart and said it had been "abused". I thought they were telling me one until I checked with the main driver of the car, my oldest son, and he admitted he had in fact "abused" the clutch many times. Also my wife (3rd driver of the car) admitted abusing it too.
#5324 of 5331 Re: Headlight Lenses Cracking [backy]
Feb 15, 2013 (7:36 am)
Thanks Backy, I appreciate the feedback. I'm going to take this to a different dealer than the one I got the car from. Maybe they will respond differently. It's worth a shot. I'll post an update after my visit.
#5325 of 5331 Re: Headlight Lenses Cracking [backy]
Feb 15, 2013 (9:29 am)
he admitted he had in fact "abused" the clutch many times. Also my wife (3rd driver of the car) admitted abusing it too
Wow, what did the wife and son admit to doing?
#5326 of 5331 Re: Headlight Lenses Cracking [mcdawgg]
Feb 15, 2013 (10:34 am)
Hard shifts. The kind that prematurely wear out a clutch.
The last such hard shift my son did actually broke the clutch pressure plate. It was the last such shift because after the car was repaired, I took the car back from him and instead let him use the 2000 626 I had purchased used for myself... had an automatic. Then not long after sold the Elantra to my sister... who still has it.
#5327 of 5331 driver seat wearing out Hyundai Sonota 2011
Nov 10, 2013 (4:43 pm)
I see it has been 11 months since your post. Your concern was will the seat that you had replaced at 6,000 miles needed replaced again---- well as your post is 11 months old I think we both know the answer. I had my new factory installed front seat replaced for wear by the dealer twice.
This is my third seat including the factory --- and it is warranty ---Hyundai Corp -- tells
me me tough luck --- I am a valued customer but they are not going to replace it---no ifs ands or buts. If thy make a defective part they replace it once(most likely with an identical defective part)
then it is the dealers discretion--- eat the part cost or tell you --you are a valued customer- but they dont care if they sell you a car with defectice seats by the way on the third seat and it needs replaced again at 17,000 miles!
#5328 of 5331 Re: driver seat wearing out Hyundai Sonota 2011 [litigation]
Nov 12, 2013 (6:40 pm)
We got our drivers seat replaced twice and had to fight like hell both times. . Then the push button start would jam and you have to stomp your foot on the brake several times to reset it or the car would not start. We didn't even bother taking it to the dealer. Instead we traded it in and now drive a Nissan which I have owned several and will continue to use. I will never own or recommend Hyundai to again. Cheap junk!
#5329 of 5331 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [zolte77]
Nov 25, 2013 (3:15 pm)
I own a 2012 Hyundai Sonata that has 66,000 on it due to my job. I just want to make everyone aware that a Sonata out of the 60,000 warranty in MOST states will not cover the fuel pump. I'm still unsure if there are 2 fuel pumps on this car but my problem is the High Pressure Fuel Pump which apparently costs $850 for the part alone then at least another $200 to install so beware and the autopart stores cannot carry the Hyundai parts that way it forces you to go to the EXPENSIVE dealership. Autozone stated that their store charges $510 for the part but Hyundai doesn't let them carry it so that shows you the markup on the parts alone. The close to $1,100 doesn't include new hoses either. I guess we know why the cars are so inexpensive because they stick it to you on the repairs.
#5330 of 5331 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [tasa18]
Nov 25, 2013 (3:46 pm)
I would consider that as part of the drive train, the car won't run without it.
I believe the fuel pump is mounted to the gas tank. I will try to remember to ask my dealer about it when I go in next time. I would contact
Hyundai Customer Service to make sure it isn't covered.
#5331 of 5331 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [denp3]
Nov 28, 2013 (7:25 am)
The powertrain warranty only covers certain engine and transmission components. The fuel pump is, unfortunately, not part of either system.
What I find interesting is that Rock Auto dot com sells 2 different fuel pumps for the 2.4L 2011 Sonata. One for $270 the other for $620. However for the 2.4L 2012 Sonata the only fuel pump they sell is the $620 pump. Same car, same engine. Makes no sense unless Hyundai switched fuel pump specs in 2012+ Sonatas and the $270 pump will not work. The fuel pump for this car is comprised of several pieces, which makes it more expensive. Pump, strainer, sending unit, gasket, etc.
Unfortunately as cars get more miles on them, regardless of actual age, they require more maintenance and there is a greater probability of some sort of component failure. Some repairs will be cheap, some repairs will be expensive.
One has to wonder in this situation, since the failure is only 6,000 miles out of the B2B warranty, if the dealer should try to get Hyundai to approve a goodwill repair. If the original owner has had all service done consistently at the dealer and has kept up with all scheduled maintenance, repairing this as a goodwill repair would go a long way toward keeping the customer happy and keeping them as a long-term Hyundai customer.