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2011 Hyundai Sonata

5326 messages,  Last post on Feb 15, 2013 at 11:34 AM

You are in the Hyundai Sonata Forum.

What is this discussion about? Hyundai Sonata, Future Vehicle, Sedan

Messages Page 529 of 534

#5275 of 5326 2011 Hyundai Sonata Update by zolte77

Jun 20, 2012 (8:46 am)

Met with Hyundai District Manager at dealership. We test drove my 2011 Hyundai Sonata and then another 2011 Hyundai Sonata (same model & powetrain). My car has 15000 miles on it and the car they picked from the dealership lot had 20000 miles on it. The Service Manager for the dealership also came along. The slight humming noise was noticed for a few seconds 2 of the 6 stops she did with my car on the road. Both of them remained quiet while I explained why this is not normal for a car. They claimed that the other 2011 Hyundai Sonata from the dealership we would drive next would also sound the same way. It didn't! It actually was many times quieter than my car and didn't have a humming sound or noise. I told them that was odd. A car with 20000 miles, more miles than my car is quieter and no noise! They didn't know how to respond to my statement. I told them I had several recordings on my iphone from my car with the humming noise. She agreed to have me email them the sound files and she would forward it to the engineering the dept at Hyundai. It might take several weeks from them to contact me with a decision. As far the tear on the vinyl, they agreed to repair it free of charge. I still think Hyundai is dragging this process on way too long for the humming noise/fuel pump. They are in denial about all the problems their Hyundai Sonata's currently have. They make consumers like myself think we are imaging things.
As a consumer, I deserve respect from Hyundai. I paid for the car completely in May 2011 with the confidence that I was getting a quality car with a stellar warranty. A warranty they claim is the best in the industry. One year later, I am completely dissappointed in Hyundai and their product. There are hundred if not thousands of complaints out there on their 2011 and 2012 Hyundai Sonata's. I have documentation on all this. Hyundai can fix this only if they listen to their customers. They need to do this fast before the competition Nissan and Toyota take advantage of all these flaws in the 2011/2012 Hyundai Sonatas and come out with a model much better than the Sonata. I believe Nissan has one model coming out later this month. I sincerely hope Hyundai can correct all the problems with my car promptly. The paper trail I have accumulated over the past 12 months is extremely detailed. They know that. I will see what happens as they fix the vinyl problem and then make a decision on the humming noise/fuel pump.

#5276 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [zolte77] by datagen

Jun 20, 2012 (12:21 pm)

Replying to: zolte77 (Jun 20, 2012 8:44 am)
I am sorry to say we live in a double standards society. They were very respectful in selling you the car and taking your money. Will they be just as respectful with you returning the car and getting your money back? I have heard that humming noise from other owners and mine probable does it as well (but the radio and my warp driving takes care of that). I wonder if they swapped tires how it would act.

#5277 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [datagen] by zolte77

Jun 20, 2012 (12:38 pm)

Replying to: datagen (Jun 20, 2012 12:21 pm)
They won't give me my money back. I tried that last Fall 2011 and went to the BBB Auto Line (which is a joke in my state). One of the district managers at Hyundai called me shortly thereafter to tell me that as long as they fix the car and its drivable, the car is not a lemon. That they would not offer me anything in arbitration. After that phone call, I cancelled BBB Auto Line complaint. I feel awful about the money I have lost already. The time I have to take from my schedule to go to the dealership.
In my state the lemon law states it has to be exact same problem over a period of 6 months. This car has had 4 different problems so far... kinda doesn't fit that lemon law according to them...
The New Vehicle Motor Board complaint I filed last week, Hyundai corporate has not responded to yet.

#5278 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [zolte77] by ryster

Jun 24, 2012 (8:13 am)

Replying to: zolte77 (Jun 20, 2012 8:44 am)
Sounds like their plan to "prove" your issue was normal backfired on them. That alone is a vindication of sorts. Good for you! Make sure you follow up at regular intervals for a status update on the resolution. Now that they have identified a problem, they shouldn't expect you to wait several weeks for a repair. Granted, your car is currently functional but that doesn't excuse them from fixing a known non-conformance in a timely fashion.
 
I frequently wish I could get a Hyundai engineer to ride with me for a day or two to experience the build quality issues I live with.
 
I have heard from people in the car industry that customers who pay cash outright for new cars are treated differently than those who lease/finance cars. When a customer pays cash the only future revenue from that buyer is from paid service and maintenance work. The dealer loses out upfront on revenue from financing (as does the manufacturer when the purchase isn't financed/leased through their financing company.) Cash customers are actually lower revenue customers and get treated accordingly. Cash buyers can trade at any time and/or are less likely to buy another new car for several years. Cash customers also tend to use independent service shops rather than the dealer. People financing/leasing cars are more apt to be return customers several times over in the future, are higher profit customers, and are treated as such. Whether or not that is actually true, I have no idea. As far as I am concerned all customers should get the same level of service, but I have to wonder if some of this isn't happening here.

#5279 of 5326 Re: The Passenger seat is too low [marcus216] by norden

Jun 26, 2012 (8:43 am)

Replying to: marcus216 (May 20, 2011 7:21 am)
I wonder if I can order a driver's side seat, made for a Sonata bound for England or Australia, and install it in my US Sonata passenger side??
The manual height adjustment lever would be on the correct side.

#5280 of 5326 Re: 2011 Sonata Proximity Key Problems [txwareagle] by eddiet2

Jul 16, 2012 (3:57 pm)

Replying to: txwareagle (Nov 30, 2010 12:56 pm)
I just started having the same problem with my 2011 Sonata. What was the problem/cause?

#5281 of 5326 Re: 20k miles and need brakes? [hotcorner] by 51932

Jul 18, 2012 (1:28 pm)

Replying to: hotcorner (Oct 26, 2011 7:10 pm)
I took my 2011 Sonata Ltd with just under 35k miles into the dealer today for an oil change and an inspection. I was concerned about the brakes as they have started to have an odd front end vibration when I brake at over 45mph. They told me I need front rotors and pads. It is going to cost $500 for pads and Hyundai rotors. It seems odd to me that both the rotors and pads would need replacing at 35k miles. Have you been able to find anything out from other sources about your issue?

#5282 of 5326 Re: 20k miles and need brakes? [51932] by pegasus17

Jul 18, 2012 (4:29 pm)

Replying to: 51932 (Jul 18, 2012 1:28 pm)
REF: 5281
Seems early but not too early depending on your driving habits. Not sure if the OEM rotors can be turned to reduce/eliminate the vibration (classic worn rotor problem). Dealer price is very high at $500 but that is to be expected. If you have a private mechanic/shop i think you can get all that done for $300 or so with similar quality parts. Check out rockauto dot com for some competitive prices on rotors/pads (ceramic only). Parts estimate was $150 when i looked at it recently. Best of luck.

#5283 of 5326 Re: Cracked Tail Light Mounts [sparkyzfan] by skamps

Sep 04, 2012 (9:51 am)

Replying to: sparkyzfan (May 16, 2012 6:50 am)
I just had my drivers side tail light replaced by the dealer. Same situation, it slid out of place. There was no sign of external damage to the car. It was covered under my warranty. It appears the plastic mounting screw area was broken. Thus the tail light was loose and hanging out a bit. Not sure what caused this. Bad plastic around the mount? Perhaps precipitated by the car wash or road vibration? Thankfully it was covered under warranty. I have around 30,000 miles on the car. I have noticed this problem showing up for others so I thought I would add my story as well.

#5284 of 5326 Re: Cracked Tail Light Mounts [sparkyzfan] by lex350

Sep 10, 2012 (9:28 am)

Replying to: sparkyzfan (May 16, 2012 6:50 am)
my light fell out on its on also, light doesnt has a scratch on it so i know it wasnt impact. i inspected interior of light and 4 plastic screw holes where metal screws go into are all cracked. I read other reviews online this is becoming common to other hyundai sonata owners at about after 30K miles. Go on Amazon order some cheap oem quality lights for your tails, I am sure the Chinese versions will be better than what came with the car. I Changing both because I am worried about the second tail light popping out on due time as others have mentioned. I want them both new ones to look the same just incase.

Messages Page 529 of 534

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