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2011 Hyundai Sonata

5326 messages,  Last post on Feb 15, 2013 at 11:34 AM

You are in the Hyundai Sonata Forum.

What is this discussion about? Hyundai Sonata, Future Vehicle, Sedan

Messages Page 528 of 533

#5269 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [targettuning] by zolte77

Jun 18, 2012 (6:46 am)

Replying to: targettuning (Jun 18, 2012 6:28 am)
Thanks for your reply. I went with a separate garage because I was treated very badly by that dealership. I did not want to deal with them anymore. I filed a complaint through Hyundai corporate and they didn't help me. They told me that regardless of whatever Hyundai dealer I went to, Hyundai corporate would not approve replacement or getting costs back. I even had my insurance company (AAA) inspect the car and determined I did not hit anything.
You seem to doubt my problems with my 2011 Hyundai Sonata, but they are indeed real. I wonder why you wonder since problems in cars do exist. My point is Hyundai needs to realize this car has had problems since Fall 2011, and these problems are not normal for a new car. I had my Nissan Sentra before this car. I didn't have any mjr problems until I got 100000 miles. I traded the car in at 175,000 miles. This Sonata started having problems at 4000 miles.
I have filed a complaint with the New Vehicle Motor Board in my state just days ago. It is my hope that this new dealership I am working with will resolve the two most recent problems quickly.

#5270 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [zolte77] by datagen

Jun 18, 2012 (8:34 am)

Replying to: zolte77 (Jun 18, 2012 6:46 am)
I had a problem in a similar manner with another dealership. Here is what I did.
 
• Had the problem fixed by a highly reputable auto repair services.
• On the invoice I made sure they put down exactly what was wrong and how they came about to that conclusion
• Made additional copies of the invoice
• Wrote a letter stating I am filing a formal complaint with the reasons stated as well.
• Along with copies of the invoice, took pictures of the broken part and incorporated them in the letter as well.
• Purchased a domain and put the letter on the Web
• Insured the letter was CC to the BBB, the Complaints Division of the manufacture, Auto Complaints Office of the state and the State Attorney General
 
Within 15-20 days I received a call from the dealership to visit themAlong with a letter of apology, I received the following:
o The cost for the repair at the other auto repair service
o The cost of transportation to and from the other auto repair service and their dealership
o An extra $150 bucks for my time involving the whole manner
 
This was everything I had requested in the letter. I was surprise on the speed. I was not expecting anything for at least a year. I recommend a similar fashion approach. Remember, being the good consumer does not do anything for you but gets you screwed. You have to be the squeaky wheel drawing the attention of others in order to get something done.

#5271 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [datagen] by pegasus17

Jun 18, 2012 (10:36 am)

Replying to: datagen (Jun 18, 2012 8:34 am)
REF: 5270
My hat is off to you, sir. That is a great story. I copied your post so i can use it if the need arises. My sister recently got ripped off on a pair of orthotics and i am trying to help her get a partial refund. Your web site idea has me thinking; how much did the domain route cost you?

#5272 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [datagen] by zolte77

Jun 18, 2012 (11:06 am)

Replying to: datagen (Jun 18, 2012 8:34 am)
Thanks for the reply and info. I just heard from the dealership after I wrote a long email to the one of the higher ups in the dealership. It seems that now the Hyundai District Manager is available tomorrow afternoon to meet me. She still does not believe that the fuel pump needs replacement. According to Hyundai all fuel pumps make noise. We will see what happens tomorrow. I have made myself clear to them, all I want is them to fix the current problems quickly. Your strategy to get a response though is great. I will keep that in mind.

#5273 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [pegasus17] by datagen

Jun 19, 2012 (5:09 pm)

Replying to: pegasus17 (Jun 18, 2012 10:36 am)
10 bucks and since I am a computer Nerd, it was easy setting it all up.

#5274 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [zolte77] by zolte77

Jun 20, 2012 (8:44 am)

Replying to: zolte77 (Jun 18, 2012 11:06 am)
Met with Hyundai District Manager at dealership. We test drove my 2011 Hyundai Sonata and then another 2011 Hyundai Sonata (same model & powetrain). My car has 15000 miles on it and the car they picked from the dealership lot had 20000 miles on it. The Service Manager for the dealership also came along. The slight humming noise was noticed for a few seconds 2 of the 6 stops she did with my car on the road. Both of them remained quiet while I explained why this is not normal for a car. They claimed that the other 2011 Hyundai Sonata from the dealership we would drive next would also sound the same way. It didn't! It actually was many times quieter than my car and didn't have a humming sound or noise. I told them that was odd. A car with 20000 miles, more miles than my car is quieter and no noise! They didn't know how to respond to my statement. I told them I had several recordings on my iphone from my car with the humming noise. She agreed to have me email them the sound files and she would forward it to the engineering the dept at Hyundai. It might take several weeks from them to contact me with a decision. As far the tear on the vinyl, they agreed to repair it free of charge. I still think Hyundai is dragging this process on way too long for the humming noise/fuel pump. They are in denial about all the problems their Hyundai Sonata's currently have. They make consumers like myself think we are imaging things.
As a consumer, I deserve respect from Hyundai. I paid for the car completely in May 2011 with the confidence that I was getting a quality car with a stellar warranty. A warranty they claim is the best in the industry. One year later, I am completely dissappointed in Hyundai and their product. There are hundred if not thousands of complaints out there on their 2011 and 2012 Hyundai Sonata's. I have documentation on all this. Hyundai can fix this only if they listen to their customers. They need to do this fast before the competition Nissan and Toyota take advantage of all these flaws in the 2011/2012 Hyundai Sonatas and come out with a model much better than the Sonata. I believe Nissan has one model coming out later this month. I sincerely hope Hyundai can correct all the problems with my car promptly. The paper trail I have accumulated over the past 12 months is extremely detailed. They know that. I will see what happens as they fix the vinyl problem and then make a decision on the humming noise/fuel pump.

#5275 of 5326 2011 Hyundai Sonata Update by zolte77

Jun 20, 2012 (8:46 am)

Met with Hyundai District Manager at dealership. We test drove my 2011 Hyundai Sonata and then another 2011 Hyundai Sonata (same model & powetrain). My car has 15000 miles on it and the car they picked from the dealership lot had 20000 miles on it. The Service Manager for the dealership also came along. The slight humming noise was noticed for a few seconds 2 of the 6 stops she did with my car on the road. Both of them remained quiet while I explained why this is not normal for a car. They claimed that the other 2011 Hyundai Sonata from the dealership we would drive next would also sound the same way. It didn't! It actually was many times quieter than my car and didn't have a humming sound or noise. I told them that was odd. A car with 20000 miles, more miles than my car is quieter and no noise! They didn't know how to respond to my statement. I told them I had several recordings on my iphone from my car with the humming noise. She agreed to have me email them the sound files and she would forward it to the engineering the dept at Hyundai. It might take several weeks from them to contact me with a decision. As far the tear on the vinyl, they agreed to repair it free of charge. I still think Hyundai is dragging this process on way too long for the humming noise/fuel pump. They are in denial about all the problems their Hyundai Sonata's currently have. They make consumers like myself think we are imaging things.
As a consumer, I deserve respect from Hyundai. I paid for the car completely in May 2011 with the confidence that I was getting a quality car with a stellar warranty. A warranty they claim is the best in the industry. One year later, I am completely dissappointed in Hyundai and their product. There are hundred if not thousands of complaints out there on their 2011 and 2012 Hyundai Sonata's. I have documentation on all this. Hyundai can fix this only if they listen to their customers. They need to do this fast before the competition Nissan and Toyota take advantage of all these flaws in the 2011/2012 Hyundai Sonatas and come out with a model much better than the Sonata. I believe Nissan has one model coming out later this month. I sincerely hope Hyundai can correct all the problems with my car promptly. The paper trail I have accumulated over the past 12 months is extremely detailed. They know that. I will see what happens as they fix the vinyl problem and then make a decision on the humming noise/fuel pump.

#5276 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [zolte77] by datagen

Jun 20, 2012 (12:21 pm)

Replying to: zolte77 (Jun 20, 2012 8:44 am)
I am sorry to say we live in a double standards society. They were very respectful in selling you the car and taking your money. Will they be just as respectful with you returning the car and getting your money back? I have heard that humming noise from other owners and mine probable does it as well (but the radio and my warp driving takes care of that). I wonder if they swapped tires how it would act.

#5277 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [datagen] by zolte77

Jun 20, 2012 (12:38 pm)

Replying to: datagen (Jun 20, 2012 12:21 pm)
They won't give me my money back. I tried that last Fall 2011 and went to the BBB Auto Line (which is a joke in my state). One of the district managers at Hyundai called me shortly thereafter to tell me that as long as they fix the car and its drivable, the car is not a lemon. That they would not offer me anything in arbitration. After that phone call, I cancelled BBB Auto Line complaint. I feel awful about the money I have lost already. The time I have to take from my schedule to go to the dealership.
In my state the lemon law states it has to be exact same problem over a period of 6 months. This car has had 4 different problems so far... kinda doesn't fit that lemon law according to them...
The New Vehicle Motor Board complaint I filed last week, Hyundai corporate has not responded to yet.

#5278 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [zolte77] by ryster

Jun 24, 2012 (8:13 am)

Replying to: zolte77 (Jun 20, 2012 8:44 am)
Sounds like their plan to "prove" your issue was normal backfired on them. That alone is a vindication of sorts. Good for you! Make sure you follow up at regular intervals for a status update on the resolution. Now that they have identified a problem, they shouldn't expect you to wait several weeks for a repair. Granted, your car is currently functional but that doesn't excuse them from fixing a known non-conformance in a timely fashion.
 
I frequently wish I could get a Hyundai engineer to ride with me for a day or two to experience the build quality issues I live with.
 
I have heard from people in the car industry that customers who pay cash outright for new cars are treated differently than those who lease/finance cars. When a customer pays cash the only future revenue from that buyer is from paid service and maintenance work. The dealer loses out upfront on revenue from financing (as does the manufacturer when the purchase isn't financed/leased through their financing company.) Cash customers are actually lower revenue customers and get treated accordingly. Cash buyers can trade at any time and/or are less likely to buy another new car for several years. Cash customers also tend to use independent service shops rather than the dealer. People financing/leasing cars are more apt to be return customers several times over in the future, are higher profit customers, and are treated as such. Whether or not that is actually true, I have no idea. As far as I am concerned all customers should get the same level of service, but I have to wonder if some of this isn't happening here.

Messages Page 528 of 533

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