Last post on Feb 15, 2013 at 11:34 AM
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Hyundai Sonata, Future Vehicle, Sedan
#5259 of 5326 Hyundai Sonata 2011 Problems Cont (June 2012)
Jun 11, 2012 (5:12 pm)
I had not posted on this site for awhile since when I did back in March some of the replies I got were not exactly positive stating they couldn't understand how my ctrl arm assembly went bad without me hitting something. The fact of the matter is that I didn't hit anything. I did get them replaced but Hyundai didn't replace them (stated that it was not covered under warranty) and I had to pay out my own pocket. It has been a complete nightmare since I got the car last year in May 2011. I have had 6 problems in 1 year ranging from a creaking sound in Sept/Oct 2011 to the bad ctrl arm assembly to now a buzzing sound and vinly peeling off from the interior door panel. Back in Feb/March of this year, I filed a complaint with BBB Auto Line. They are a complete joke. They don't do anything other than forward documents that I had already forwarded to Hyundai. Then the Hyundai Service Rep for the region called me stating that they would not offer me anything in arbitration because the car had been fixed and that they were not responsible for a ctrl arm assembly, etc. I did not go through with arbitration, I cancelled it. Now the buzzing sound, the Hyundai dealer can't figure out what is the source of the sound... They are dragging on the process and need to call an engineer to look at it... I will give them to the end of this week to resolve this problem. I know many of you had problems with the 2011 Hyundai Sonata. I suggest to file complaints via the New Vehicle Motor Board for your state. Hyundai Customer Service complaints go no where... As I found out the hard way last fall 2011 and this Feb/March 2011. I fully paid for the car last May 2011, and right now I just want to return it. Hyundai should be responsible for their defective cars...
#5260 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [zolte77]
Jun 16, 2012 (5:28 am)
Sorry to hear of your ordeal. You are not alone. I purchased my 2011 Sonata back in May of 2010. 2yrs and 30,000 miles later I am ready to dump the car. Way too many build quality issues that are starting to drive me mad. Of course, now the car needs all new tires and I am not wild about putting $500 into a car I don't like.
Hang in there. Make Hyundai replace the peeling door panel and fix the buzzing noise. The only way to hold them responsible is to make them honor their "industry leading" warranty.
#5261 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [ryster]
Jun 16, 2012 (7:40 am)
Agreed, I too have a Sonata. Even though mine I would praise right now. Based upon my previous experience with other vehicles, I am amazed when one truly works and runs well over time. So it does not surprise me of what has been happening and many times I am just paranoid waiting for the other shoe to fall off. Out of the many cars I have owned, the ones I really praise would not fill up my hand right. My Sonata, Focus & CTS are on the trial table at this time. I have had the Sonata a year and so far so good. With that so-called twin turbo direct inject(Korean version of EcoBoost or is that EcoBust, I always get those mixed up) and light body, it can be a ticket getter.
I guess what frustrates me more about all of this is that if I was lack in maintenance or just dogged my cars out, I would not have a leg to stand on. But if they even sneeze, I checks them out and get what needs to be done done.
Even though I know there have been great improvement and a raise of the standards of quality from past years, so has the price. We work way to hard to put up with anything substandard. I guess that is why I like the leasing plan. I can get rid of the thing quickly when I want to and move on to something else (no trying to sell it etc). After my stretch on the lease if I am satisfied with the car (very few times) I will purchase it even though it may cost me more in the long run. This seems to have worked for me. I refuse to have any vehicle on my property that is not running properly and road worthy. If it wont start, Iím calling somebody, even if it is just AAA.
#5262 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [zolte77]
Jun 16, 2012 (12:21 pm)
Own a '11 6MT Sonata, bought new 7/26/10. We traded our 05 elantra GT with 100k+ miles. So far the sonata has been problem free with 30k+ miles.
#5263 of 5326 Gotta stop reading these boards
Jun 17, 2012 (7:44 am)
I have a 2011 Sonata GLS w/PEP leased new in April 2010 (build date was march 2010); only 15000 miles to date. Mx items: steering recall software update, AT recall software update, power window switch replaced on driver's side door panel. That's it. Things I don't like include road noise (sometimes), radio display LCD goes very dim when warm, too many rattles from the plastic-on-plastic areas. Driveability is excellent, MPG decent. Love to use the manual feature of the AT when not in a grandpa mode. Tough choice to make when the lease is up.
#5264 of 5326 Re: Cracked Tail Light Mounts [m6user]
Jun 17, 2012 (10:56 am)
Thanx for the reply m6user. The way the lights are constructed if the body shop was careful when they removed the lights they would not have even noticed a problem. All damage was internal and not visible until you peel back the inner covering. It was only when the inner covering failed that I knew there was damage months after the body shop had finished.
#5265 of 5326 Re: Cracked Tail Light Mounts [datagen]
Jun 17, 2012 (11:00 am)
Thanx for the reply datagen. I agree there needs to be something in place to better manage customer service. Other than this one issue I have been very happy with my Sonata.
#5266 of 5326 Re: Cracked Tail Light Mounts [fushigi]
Jun 17, 2012 (11:14 am)
Thanx for the reply fushigi. I still don't know the source of the damage but did get a new pair of tail light assemblies from the local junk yard. A little cheaper than ordering from Hyundai and I feel a bit better knowing that Hundai did not directly profit from a problem either they or the dealer may have caused.
2 interesting things...the broken tail lights had markings on them similar to the chalk pencil used in junkyards. One actually was marked with an x with a circle around it as if it had been marked to NOT be used. The other thing was the "New" lights did not have that goopy glue on them at all, so, someone somewhere was trying to cover up a boo boo. I took lots of pics of lights and still have the lights themselves... on the bright side I have plenty of spares if I burn out a tail light.
#5267 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [ryster]
Jun 17, 2012 (4:05 pm)
Thanks for your reply. For a minute there, I thought I was the only one experiencing problems with the 2011 Hyundai Sonata. That's what one feels when you approach Hyundai about problems with their 2011 Sonata. They make you feel like you are imaging things. For those of you that haven't had any problems with the 2011 Hyundai Sonata consider yourself lucky.
Currently, I am waiting for the Service Manager for the dealership I am working with to schedule an appt with the Hyundai District Manager for my area. They seem to be dragging on the process. They still don't want to replace the fuel pump which is causing the buzzing noise and nor repair the door panel vinyl. In the last few weeks, I have done some research and I found a website which has consumer reports from the NHTSA (Natl Highway Transportation Safety Admin) that lists 465 complaints against the 2011 Hyundai Sonata to date. Some of them have not been resolved. The link is http://www.arfc.org/complaints/2011/hyundai/sonata/
When you point out such information to Hyundai, they tell that their car has no problems. They are in denial.
One year later, I am completely dissappointed in Hyundai. They have not treated me well, and have made owning this car a nightmare. It is my hope they fix these two problems this coming week. I will wait and see what happens this week.
#5268 of 5326 Re: Hyundai Sonata 2011 Problems Cont (June 2012) [zolte77]
Jun 18, 2012 (6:28 am)
I am one of those who originally doubted suspension damage without hitting something. I see that you have updated and that you have had the broken part replaced by an independent garage rather than Hyundai because they wouldn't warranty it. So, since now that you have the damaged part in hand I guess you took it your dealer and plopped it down on the service counter pointing out the exact manner of damage to the service manager? I believe any competent service person should be able to examine the damage and easily determine why it happened. If it could be determined upon closer examination Hyundai was at fault by some manufacturing or assembly process then you have another shot at recovering your out-of-pocket costs. Further, I wonder why you didn't choose Hyundai to replace the part even though it was not covered under warranty.? At least then you would have had the chance of their service techs taking things apart and maybe finding answers to your problem within other areas or components = warranty claim. You seem to have more than your share of repairs to the car and I wonder......?