Last post on Feb 15, 2013 at 11:34 AM
You are in the Hyundai Sonata
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Hyundai Sonata, Future Vehicle, Sedan
#5249 of 5326 Re: 2011 Hyundai Sonata Steering problem [podinmass]
Mar 12, 2012 (7:50 pm)
Me too! I've been to the dealer like 10 times, I spoke to 2 master technicians, 3 service writers, the service manager, the sales manager, the finance manager, and even the dealership owner. After thoroughly wasting everyone's time with my non-existent problem, I called the Hyundai district rep to complain about this horrible experience, and I assured him that my next car will be a Toyota. I'm visit numerous automotive forums to make sure everyone knows I'm willing to lose $7,000 by trading my 10 month old Sonata for a new Camry because the superior Toyota experience is definitely worth it.
#5250 of 5326 Re: 2011 Hyundai Sonata Warranty Problems/Bad Service [zolte77]
Mar 19, 2012 (5:21 pm)
I also have a problem with control arms on my 2011 Sonata.I have 30,000 miles on it (bought it in Oct/2010) and started hearing a load knocking coming from the back. Went to dealer for oil change and asked them to check it out, but they found nothing. Took a look myself and found the control arm on passenger side had shifted over on bushing and was hitting car frame.I managed to pry it back ,voila no noise. Went back to dealer and pointed out the problem and what I did,and they kept the car and I now have a rental courtesy of Hyundai for two weeks ,due to lack of parts. The control arm is cracked and the other one is to be replaced also due to "doesn't look right " was the term they used.Should get the car back April 1st or 2nd.So control arms do go...
#5251 of 5326 Push Button Start - 2011 Hyundai Sonata Limited
Apr 23, 2012 (5:28 am)
Several times now in the last few months the push button start seems faulty. In the past I used the "override" by putting the smart key in the console and it starts. But this morning it didn't work. I've read that some people are stating they take the car in and it's diagnosed with a faulty break switch, others say they replaced the battery in the smart key. I'm just wondering how common this issue is?
#5252 of 5326 Re: Push Button Start - 2011 Hyundai Sonata Limited [jpix71]
Apr 25, 2012 (1:01 am)
Has the same problem last month. Would not start, used the key to get the transmission out of park into neutral. Hyundai sent out a tow truck to take it back to the dealer. They replaced the brake switch and I was on the road in about 45 minutes.
#5253 of 5326 Cracked Tail Light Mounts
May 16, 2012 (6:50 am)
I purchased a 2011 Sonata Limited brand new with only 26 miles on it and have absolutely loved it! Now, though, I have encountered a situation that I wonder if others have had. About 4 months ago my drivers side tail light assembly slid out of it's place.
Further investigation revealed that all of the mounts on the light were either smashed or severed. There was no external damage apparent at all. All damage was to the inside portion of the light housing. There is a clear, sticky glue type stuff smeared all over the plastic that the metal mounting screws are (were) seated in. The whole tail light assembly is encased at the back with a foamy type material that has adhesive to adhere it to the actual plastic portion of the back of the light which makes the whole assembly self contained as long as the adhesive on the foamy stuff holds.
I took the car to my local Hyundai dealer and the service tech said the damage was probably done by the people that fixed hail damage to my car (both tail lights had been removed at that time).
The owner of the shop that did my hail damage repair said that A) if they had accidentally damaged it he would have just submitted it to insurance and gotten a new tail light. B) they do not even have the type of sticky icky glue that was on the mounts. C) He found evidence of "over spray" in the trunk area which he said could indicate that car had been damaged and then fixed before I bought it. The hail damage place did not repaint that area but did paint-less dent removal. The way the assembly is designed the hail damage folks could have removed the tail lights and not noticed a problem so long as the foamy stuff was still in place. So, if the damage had happened before I took it to the hail damage repair shop they may not have noticed any damage.
Now I am the situation of having to eat the cost of fixing the tail lights. Yes, we did later find that two or three of the mounts on the passenger side tail light were also smashed just like the driver side light.
This is what I am sure of:
A. I did not do it.
B. I don't want someone to have to pay for something that they did not cause.
C. The CarFax for my car does not show any foul play.
Unless someone out there has any knowledge to offer I am in the situation of Hyundai and the hail damage repair folks playing one against the other. I could try contacting some "higher-ups" at Hyundai, but, wanted more facts before I do that. Thanx in advance for your help.
#5254 of 5326 Re: Cracked Tail Light Mounts [sparkyzfan]
May 17, 2012 (8:52 am)
I've no advice to offer; only a thought on how the damage occurred.
I'll suggest that your car might have been damaged as part of the shipping/delivery process from the factory to the dealer. The receiving dealer or possibly the delivery carrier had it repaired but the shop they used did a sub-standard job.
The foaming adhesive sounds a little like Gorilla Glue.
I've seen it before where fronts & rears of new cars had, for instance, their hoods pinched because of the way the vehicles were loaded on car carriers. In one case I was looking at fresh off-the-truck cars in the rear of a dealership lot. The salesman said they'd just replace the hood before putting the car on sale. So it happens. Uneven load heights, overly close packing, and jostling while in transit could easily cause something to impact the car & break the light housings. Perhaps your car simply wasn't sufficiently ratcheted down once loaded on the truck.
But, I'm not a dealer nor do I work in either the auto or insurance biz. Just another consumer. Best of luck to you & let us know how it turns out.
#5255 of 5326 Re: Cracked Tail Light Mounts [sparkyzfan]
May 17, 2012 (9:13 am)
If the shop that did the repairs took out the whole rear lighting units and didn't notify you that there was problem I would be suspicious that they screwed up. If someone is in the business of that kind of repair and takes out rear lights routinely it should have been obvious to them. A responsible shop, not wanting to get blamed for damaging something they didn't, would have called you IMO. If you have had no work by anyone else since that shop had the lights out how could they explain not calling you and saying "hey we took you're lights out and they were all smashed inside with a bunch of gunk holding them in, do you want us to just stick them back in?"
#5256 of 5326 Re: Cracked Tail Light Mounts [sparkyzfan]
May 17, 2012 (10:15 am)
Being a transportation traffic manager, damage like this happens all the time while things are in transit. The one thing that bothers me about all of this is the dealerships. In truth I do not like them so you know when it comes to trust, it isnít there with me. By law we are forced to deal with them because we cannot buy directly from the manufacturer. Knowing they have cornered the market in that area, the only competition is amongst themselves, which in truth is more like a partnership.
It would seem to me there would be a budget to cover things of your nature. Do we have to go to the media every time we are treated in such a way? Is that the only language dealers understand? I bought a 2011 Sonata Turbo last year and so far so good. It has been in for some minor work but over all I love the car. I guess I am a man of extremes. I also just purchased a 2012 Cadillac CTS Coupe. I just did a test drive paper on the CTS. I am working on a paper on my first year with the Sonata. I will send you the link once I am finish to pass along my take on the vehicle.
#5257 of 5326 Re: Push Button Start - 2011 Hyundai Sonata Limited [jpix71]
Jun 01, 2012 (3:40 pm)
Recently I started to have the same problem. Today I pushed the brake pedal by hand and moved the button on the brake switch and it would start. So, Monday I will request the dealer change the switch. I only have 15000 mile on it.
#5258 of 5326 Hyundai 2011 Problems Cont (June 2012)
Jun 11, 2012 (5:10 pm)
I had not posted on this site for awhile since when I did back in March some of the replies I got were not exactly positive stating they couldn't understand how my ctrl arm assembly went bad without me hitting something. The fact of the matter is that I didn't hit anything. I did get them replaced but Hyundai didn't replace them (stated that it was not covered under warranty) and I had to pay out my own pocket. It has been a complete nightmare since I got the car last year in May 2011. I have had 6 problems in 1 year ranging from a creaking sound in Sept/Oct 2011 to the bad ctrl arm assembly to now a buzzing sound and vinly peeling off from the interior door panel. Back in Feb/March of this year, I filed a complaint with BBB Auto Line. They are a complete joke. They don't do anything other than forward documents that I had already forwarded to Hyundai. Then the Hyundai Service Rep for the region called me stating that they would not offer me anything in arbitration because the car had been fixed and that they were not responsible for a ctrl arm assembly, etc. I did not go through with arbitration, I cancelled it. Now the buzzing sound, the Hyundai dealer can't figure out what is the source of the sound... They are dragging on the process and need to call an engineer to look at it... I will give them to the end of this week to resolve this problem. I know many of you had problems with the 2011 Hyundai Sonata. I suggest to file complaints via the New Vehicle Motor Board for your state. Hyundai Customer Service complaints go no where... As I found out the hard way last fall 2011 and this Feb/March 2011. I fully paid for the car last May 2011, and right now I just want to return it. Hyundai should be responsible for their defective cars...