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Hyundai Sonata, Future Vehicle, Sedan
#5244 of 5331 2011 Hyundai Sonata Warranty Problems/Bad Service
Jan 22, 2012 (3:57 pm)
I purchased a 2011 Hyundai Sonata last May 2011, and it has been a complete nightmare dealing with Hyundai since then. The car first had problems at 4000 miles. The suspension had strange sounds, and it took them 2 months to fix it. Originally, they claimed I was imaging the sounds. I had to file 4 complaints to their corporate office to get the dealership to fix it. I got the car back in mid October, hoping that all the problems were gone. Unfortunately, early this month, another problem happened. The car had loud sounds when turning. Hyundai once again denied I had problems. I had to take it in twice, before one of their mechanics agreed with me that the car was making sounds. Now, they claim the control arm and crossmember assembly is damaged, and that it is not included under warranty. They quoted me $1400 to fix it! I told them that these parts are under warranty. They claim that this damage happened by driving on rough freeways, and therefore Hyundai is not responsible. I filed another complaint with Hyundai Corporate Office last week. They got back to me. They don't want to cover it. I told them, your parts are defective. I drive this car to work daily, and if the car is so delicate it can be driven on freeways, then Hyundai is lying to the public about its product. I filed a complaint with the New Vehicle Motor Board last week, and submitted a claim to the BBB Auto Line. The New Vehical Motor Board was not surprised at my complaint. They told me that get many complaints on the 2011 Hyundai Sonata. I read somewhere that the BBB Auto Line is a complete joke and waste of time. Right now, I just want to get rid of this car. It is a complete lemon, and Hyundai Service is awful. It is unfortunate I lost so much money since they car is already paid for. I can't believe the car is less than 7 months old and so many problems.
#5245 of 5331 Re: 2011 Hyundai Sonata Warranty Problems/Bad Service [zolte77]
Jan 23, 2012 (8:00 am)
SIGH....what did you leave out in your narrative about a damaged crossmember (one of the most structurally robust car parts as it retains the engine/transaxle assembly. Same for the control arms) In all my years of driving and dealing with automobiles those parts are almost never damaged except when the car is involved in: A.) an accident, and a bad one at that. and B.) when someone runs over that odd truck tire/wheel, muffler or other bits of auto/truck cast-off in the travel lane of any highway. So, what did you run over?? Oh, there is the odd "rusted out" crossmember on various brands that got that way due to a design flaw compounded by poor winter car clean-up to remove salt and other corrosives. As for the "many complaints " I suspect most of those (I will have to check on exactly how many is MANY!! ) refer to the left pull issue that certain 2011 Sonatas exibited. So, in short to have a crossmember/control arm become damaged in "normal" use is pretty rare....read non-existent for the most part.
#5246 of 5331 Re: 2011 Hyundai Sonata Warranty Problems/Bad Service [targettuning]
Jan 23, 2012 (1:06 pm)
That's exactly what I was thinking. For the crossmember to be damaged he had to have hit something in the road and doesn't want to own up to it. I've worked with Hyundai, GM, Volkswagen, Suzuki and Toyota and have never seen one of those vehicles come in with a damaged crossmember that the warrant paid for. He's just gonna have to own up to it and either pay to fix it or get rid of the car.
#5247 of 5331 Re: 2011 Hyundai Sonata Warranty Problems/Bad Service [targettuning]
Jan 23, 2012 (5:10 pm)
FWIW, I had a bad control arm on my Hyundai a few years back... an Elantra. Also it had a shredded alloy wheel--but miraculously the tire was still inflated. This happened when my DW ran head-on at about 30 mph into a curb, which she didn't see because of a blizzard that covered it up.
There was other damage too. But (and this may be helpful to the OP)... the damage was covered (after deductible) by my auto insurance, as it was an "accident". So if this damaged cross-member and control arm was really damaged on the road, auto insurance may cover it. I think my insurance company treated it as a "non-chargeable" accident, but it was so long ago I don't recall.
#5248 of 5331 Re: 2011 Hyundai Sonata Steering problem [dawnmc1]
Mar 12, 2012 (4:34 pm)
I have had my 2011 Sonata for 14 months and started complaining about it after a month and a half. I too have had the car in for service 6 times, had it seen by Service Directors, complained to the president of the dealership, complained to regional managers, etc. I finally wrote to the BBB and the dealer finally called me and said the Regional Manager was going to test drive my car. Today was the day of that test drive and the guy says there is nothing wrong with the car. It drove as it was designed to. I was hoping to either switch cars or get my money back, but it was clear that was not going to happen. What advice might you have for me as to what I should do next. This guy alluded to the fact that he had been through 7 arbitrations and had won six of them. I was left feeling like this would be a waste of time because Hyundai will probably win and I'll be left with an undriveable car that I don't know what to do with. I'm not sure what state you're from, but I bought my car in NH and would like to know what state you won you're arbitration in. I'm so frustrated at the fact that they refuse to acknowledge this problem. Help!
#5249 of 5331 Re: 2011 Hyundai Sonata Steering problem [podinmass]
Mar 12, 2012 (6:50 pm)
Me too! I've been to the dealer like 10 times, I spoke to 2 master technicians, 3 service writers, the service manager, the sales manager, the finance manager, and even the dealership owner. After thoroughly wasting everyone's time with my non-existent problem, I called the Hyundai district rep to complain about this horrible experience, and I assured him that my next car will be a Toyota. I'm visit numerous automotive forums to make sure everyone knows I'm willing to lose $7,000 by trading my 10 month old Sonata for a new Camry because the superior Toyota experience is definitely worth it.
#5250 of 5331 Re: 2011 Hyundai Sonata Warranty Problems/Bad Service [zolte77]
Mar 19, 2012 (4:21 pm)
I also have a problem with control arms on my 2011 Sonata.I have 30,000 miles on it (bought it in Oct/2010) and started hearing a load knocking coming from the back. Went to dealer for oil change and asked them to check it out, but they found nothing. Took a look myself and found the control arm on passenger side had shifted over on bushing and was hitting car frame.I managed to pry it back ,voila no noise. Went back to dealer and pointed out the problem and what I did,and they kept the car and I now have a rental courtesy of Hyundai for two weeks ,due to lack of parts. The control arm is cracked and the other one is to be replaced also due to "doesn't look right " was the term they used.Should get the car back April 1st or 2nd.So control arms do go...
#5251 of 5331 Push Button Start - 2011 Hyundai Sonata Limited
Apr 23, 2012 (4:28 am)
Several times now in the last few months the push button start seems faulty. In the past I used the "override" by putting the smart key in the console and it starts. But this morning it didn't work. I've read that some people are stating they take the car in and it's diagnosed with a faulty break switch, others say they replaced the battery in the smart key. I'm just wondering how common this issue is?
#5252 of 5331 Re: Push Button Start - 2011 Hyundai Sonata Limited [jpix71]
Apr 25, 2012 (12:01 am)
Has the same problem last month. Would not start, used the key to get the transmission out of park into neutral. Hyundai sent out a tow truck to take it back to the dealer. They replaced the brake switch and I was on the road in about 45 minutes.
#5253 of 5331 Cracked Tail Light Mounts
May 16, 2012 (5:50 am)
I purchased a 2011 Sonata Limited brand new with only 26 miles on it and have absolutely loved it! Now, though, I have encountered a situation that I wonder if others have had. About 4 months ago my drivers side tail light assembly slid out of it's place.
Further investigation revealed that all of the mounts on the light were either smashed or severed. There was no external damage apparent at all. All damage was to the inside portion of the light housing. There is a clear, sticky glue type stuff smeared all over the plastic that the metal mounting screws are (were) seated in. The whole tail light assembly is encased at the back with a foamy type material that has adhesive to adhere it to the actual plastic portion of the back of the light which makes the whole assembly self contained as long as the adhesive on the foamy stuff holds.
I took the car to my local Hyundai dealer and the service tech said the damage was probably done by the people that fixed hail damage to my car (both tail lights had been removed at that time).
The owner of the shop that did my hail damage repair said that A) if they had accidentally damaged it he would have just submitted it to insurance and gotten a new tail light. B) they do not even have the type of sticky icky glue that was on the mounts. C) He found evidence of "over spray" in the trunk area which he said could indicate that car had been damaged and then fixed before I bought it. The hail damage place did not repaint that area but did paint-less dent removal. The way the assembly is designed the hail damage folks could have removed the tail lights and not noticed a problem so long as the foamy stuff was still in place. So, if the damage had happened before I took it to the hail damage repair shop they may not have noticed any damage.
Now I am the situation of having to eat the cost of fixing the tail lights. Yes, we did later find that two or three of the mounts on the passenger side tail light were also smashed just like the driver side light.
This is what I am sure of:
A. I did not do it.
B. I don't want someone to have to pay for something that they did not cause.
C. The CarFax for my car does not show any foul play.
Unless someone out there has any knowledge to offer I am in the situation of Hyundai and the hail damage repair folks playing one against the other. I could try contacting some "higher-ups" at Hyundai, but, wanted more facts before I do that. Thanx in advance for your help.