Last post on Nov 26, 2013 at 5:51 PM
You are in the Buick Enclave
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Buick Enclave, Buick, Steering, SUV
#91 of 225 SAME FAILURE with SAME MILAEAGE
Jun 24, 2012 (5:18 pm)
I returned from the dealer this past Friday after also fighter power steering trouble for 6 months and missing another car by inches in a turn the day before due to no rotation available at wheel. I thought the problem was due to a bad alignment from new tires and that he TPMS was off. After reading the posts Thursday night when I typed in my car make and year, it was not a huge surprise for me to be told my 2010 buick ENCLAVE with now 70,000 miles also have a leek in my power steering rack and a failed power steering pump. The repair to be done :$2,000.00! When I was leaving , the service manager politely stated he would see what he could do to lower the price. He also has given me a rental for my 4 daughters and I until they can work on my car tomorrow. A 2010 vehicle should NOT have a failed pump. The issues started back with 60,000 miles on it. As the guests above stated, GM has known about this since 2008 and a need for a recall appears evident. I had a Acura MDX with 200,000 miles for 11 years that only required routine care. I purchased this vehicle used with 19,000 proud to buy American and have a buick and now I have second thoughts. Sarah, please advise me as a GM representave as well as that of the power train warranty. Thank you.
#92 of 225 Re: SAME FAILURE with SAME MILAEAGE [cassidy5]
Jun 25, 2012 (12:51 pm)
Good afternoon cassidy5,
The power steering rack and pump are not components covered by the power train warranty. The following components do fall under coverage:
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses, lines and radiators.
Also included are all actuators
and electrical components internal
to the engine (i.e.: Active Fuel
Management Valve Lifter Oil
Manifold, etc.) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, starter motor,
turbocharger and supercharger.
Timing belts are covered until the
first scheduled maintenance interval.
Coverage includes: All internally
lubricated parts, case, torque
converter, mounts, seals and
gaskets as well as any electrical
components internal to the
covered are any actuators directly
connected to the transmission
(slave cylinder, etc.).
Transfer Case Coverage includes:
All internally lubricated parts,
case, mounts, seals and gaskets as
well as any electrical components
internal to the transfer case.
Also covered are any actuators
directly connected to the transfer
case as well as encoder motor.
includes: All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts and
universal joints. All mounts,
supports, seals, gaskets as well as
any electrical components internal
to the drive axle. Also covered
are any actuators directly connected
to the drive axle (i.e.: front
differential actuator, etc.).
While the part is not covered, if we can look into this further with you, please send us the following information at socialmediagm.com: Your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
GM Customer Service
#93 of 225 2009 Enclave - Power Steering Disappeared
Jul 08, 2012 (5:12 pm)
Drove back from the lake today in Northern MN and after parking to unload, then getting ready to re-park in the driveway... the power steering was simply.... GONE. Just disappeared. Thank god we got home, but worried from these posts we're SOL. Very low mileage-- but consistent with stories here, just over the warranty threshold by a few thousand miles. Very frustrating... worried what our mechanic will say is the damage.
#94 of 225 Re: 2009 Enclave - Power Steering Disappeared [blakemn]
Jul 08, 2012 (5:26 pm)
I called Buick's main customer service line. They agreed to cover the cost of the parts and I payed for the Labor. The price went from $2,000.00 to $700.00.
It is clearly a very dangerous faulty part of the Buick Enclave released up through the middle of 2010 when the steering rack was adapted. I feel they should cover labor as well. I will say, the dealer and Buick were very courteous.
#95 of 225 Re: 2009 Enclave - Power Steering Disappeared [cassidy5]
Jul 08, 2012 (7:12 pm)
Thanks Cassidy. I'll see what my local dealer says tomorrow. I trust them, but I'm really disappointed to see so many of the same problems appear here on this thread. Makes me think a recall should have occurred... and perhaps a class suit may be necessary? Ridiculous to think so many of the same problems have occured.
This is the number I've found for Customer Service:
Buick's Customer Relations Center (for Buick owners):
Monday-Saturday - 8 a.m. - 9 p.m. (EST)
Sunday - Closed
#96 of 225 Same Problem!
Jul 09, 2012 (10:35 am)
I'm having the same tightening of the wheel, have tried having it addressed twice, and narrowly avoided an accident this morning. I'm shocked to see how common this is! I need advice - I already went to my dealer about both this steering issue and an A/C issue. They fixed the A/C and said the steering was fine. That was over a month ago. I took the car elsewhere, they filled the PS fluid - no change. If I can't get help from the dealer, where do I go?! For an obviously common issue, there should be no cost involved!
#97 of 225 Re: Same Problem! [jpatstl]
Jul 10, 2012 (4:54 am)
Good morning jpatstl,
If we can follow up with your dealership on the tightening of the wheel matter you've described, please send the following information to socialmediagm.com:
Your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
We will set up a Service Request in our department and go from there.
GM Customer Service
#98 of 225 Missing Power Steering
Jul 11, 2012 (6:20 pm)
I too have this issue with my Buick. I work out of state during the week and home on weekends and drive my vehicle during these dates or when I am actually able to work from home. The past several months I have noticed my power steering acting this way. I have taken it to two different GM dealers and they are telling me that I need a new steering column and it is going to cost me close to $2000. If this is something that is happening quite frequently it would appear that Buick would need to do a recall.
Is there something that is recommended to get this resolved since there are so many people with the same issue on this forum?
#99 of 225 Re: Same Problem! [jpatstl]
Jul 11, 2012 (6:27 pm)
Yes, I agree!! No cost should be involved. How can you have 98 comments on the exact same issue over the past few years?!? I was told mine is the steering column, which is ridiculous because my steering column is fine.
Please post if you get a reply.
#100 of 225 Re: Missing Power Steering [nbeyer]
Jul 12, 2012 (6:59 am)
I see that you've gotten a second opinion on this; if you would like for us to look into anything further, please don't hesitate to get in touch with us at socialmediagm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your preferred dealer).
GM Customer Service