Last post on Dec 05, 2013 at 9:34 AM
You are in the Buick Enclave
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Buick Enclave, Buick, Steering, SUV
#74 of 228 Need Warranty Advice
Jun 08, 2012 (2:33 pm)
Christina or Sarah
I emailed you earlier from my work address but wanted you to know that Medina Auto Mall has diagnosed that my 2008 Enclave needs a new steering rack, power steering pump, and swaybar links. Mary, the Service Manager, shared that she had three others in for the same thing today. Buick evidently has a quality issue with this major component to be failing at such low mileage (70k in my case).
Please advise if GM will provide warranty consideration for my repair. I have to make a decision as the car is waiting for repair.
#75 of 228 Re: Need Warranty Advice [douglasw]
Jun 08, 2012 (5:07 pm)
I apologize that I didn't receive your message before now! I will send your case to your District Specialist for further consideration; I'm sorry, but the soonest they will be able to contact you is Monday the 11th as it's now Friday evening. Again, I apologize that we weren't alerted to your post sooner!
GM Customer Service
#76 of 228 2010 Buick Enclave Power Steering Failure (rack & pinion replacement)
Jun 13, 2012 (12:38 pm)
I just returned home from dropping my 2010 Enclave (61,000 miles) off at the dealership for power steering repairs. The service manager was not comfortable with me driving the vehicle home and bringing it back tomorrow because he felt it was not safe. I narrowly avoided 2 accidents recently when I was unable to turn my vehicle into driveways with vehicles coming in the opposite direction. The service manager said that it was a power steering failure. It is clear from these posts that the people at Buick have "known or should have known" about this problem since 2008. When are they going to issue a recall?? Hopefully it will not take a death or serious injury before they do something about it!
#79 of 228 Re: WOW, SAME ISSUES [kkunzler64]
Jun 13, 2012 (1:21 pm)
Please report any safety issues (especially the power steering) to the National Highway Traffic Safety Administration at https://www-odi.nhtsa.dot.gov/ivoq/.
We as consumers need to make sure they are aware of safety issues to protect others. Thank you!