Last post on Dec 05, 2013 at 9:34 AM
You are in the Buick Enclave
What is this discussion about?
Buick Enclave, Buick, Steering, SUV
#72 of 228 Re: 2008 Enclave Rack & Pinion [douglasw]
May 29, 2012 (6:48 am)
Good morning douglasw,
I'm sorry - I was unable to access your vehicle's information with the VIN provided. Would you be able to verify the last 8 digits for me please?
Given your current mileage, you are beyond the parameters of bumper to bumper coverage, but would still be within your powertrain warranty (unless the date of expiration has already passed). Powertrain covers the following components per the 2008 Buick Warranty Manual:
Engine: Cylinder head, block, timing gears, timing
chain, timing cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan, seals, gaskets,
turbocharger, supercharger and all internal lubricated
parts as well as manifolds, flywheel, water pump,
harmonic balancer and engine mount. Timing belts are
covered until the first scheduled maintenance interval.
Transmission/Transaxle/Transfer Case: Case,
all internal lubricated parts, torque converter, transfer
case, transmission/transaxle mounts, seals, and
Drive Systems: Final drive housing, all internal
lubricated parts, axle shafts and bearings, constant
velocity joints, axle housing, propeller shafts, universal
joints, wheel bearings, locking hubs, front differential
actuator, supports, front and rear hub bearings,
seals and gaskets.
The rack and pinion assembly is not explicitly listed; if we can look into this further with you, please send the following information to sociamediagm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
GM Customer Service
#73 of 228 Re: 2008 Enclave Rack & Pinion [gmcustsvcsarah]
May 30, 2012 (6:15 pm)
Thank you for your response below. I am writing to confirm the information you requested:
My Edmunds Username is DouglasW
Last 8 VIN# 8J266369
Current mileage is 70,604
My local Buick Dealer is Medina Auto Mall 3205 Medina Road, Medina Ohio
Please provide your advice on how I should proceed for warranty consideration.
#74 of 228 Need Warranty Advice
Jun 08, 2012 (2:33 pm)
Christina or Sarah
I emailed you earlier from my work address but wanted you to know that Medina Auto Mall has diagnosed that my 2008 Enclave needs a new steering rack, power steering pump, and swaybar links. Mary, the Service Manager, shared that she had three others in for the same thing today. Buick evidently has a quality issue with this major component to be failing at such low mileage (70k in my case).
Please advise if GM will provide warranty consideration for my repair. I have to make a decision as the car is waiting for repair.
#75 of 228 Re: Need Warranty Advice [douglasw]
Jun 08, 2012 (5:07 pm)
I apologize that I didn't receive your message before now! I will send your case to your District Specialist for further consideration; I'm sorry, but the soonest they will be able to contact you is Monday the 11th as it's now Friday evening. Again, I apologize that we weren't alerted to your post sooner!
GM Customer Service
#76 of 228 2010 Buick Enclave Power Steering Failure (rack & pinion replacement)
Jun 13, 2012 (12:38 pm)
I just returned home from dropping my 2010 Enclave (61,000 miles) off at the dealership for power steering repairs. The service manager was not comfortable with me driving the vehicle home and bringing it back tomorrow because he felt it was not safe. I narrowly avoided 2 accidents recently when I was unable to turn my vehicle into driveways with vehicles coming in the opposite direction. The service manager said that it was a power steering failure. It is clear from these posts that the people at Buick have "known or should have known" about this problem since 2008. When are they going to issue a recall?? Hopefully it will not take a death or serious injury before they do something about it!
#79 of 228 Re: WOW, SAME ISSUES [kkunzler64]
Jun 13, 2012 (1:21 pm)
Please report any safety issues (especially the power steering) to the National Highway Traffic Safety Administration at https://www-odi.nhtsa.dot.gov/ivoq/.
We as consumers need to make sure they are aware of safety issues to protect others. Thank you!