Last post on Dec 12, 2013 at 11:43 AM
You are in the Buick Enclave
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Buick Enclave, Buick, Steering, SUV
#209 of 230 Re: Steering pump [myenclavelemon]
Aug 23, 2013 (6:58 pm)
I'm happy to hear that your past repairs were covered by your warranty, but can understand your most recent frustrations with this reoccurring. If you haven't already spoken to GM Customer Service about this, I would like to document your vehicle issues within our system. Can you please send us your full name, VIN, exact mileage, contact info, and dealer? I can be reached by email at socialmediagm.com [attn Amber].
GM Customer Care
#210 of 230 2009 Enclave - Can't turn steering wheel, loss of assist
Aug 24, 2013 (6:35 am)
We had loss of steering while in an intersection waiting to turn left. My wife could not turn the sterring wheel, and almost was hit by oncoming traffic! Now the steering is always like this, and we are scared to drive the Enclave. We took it to the dealer, they say the power steering pump needs to be replaced, and quoted over $1100 to replace it! We are not sure how we will pay for this. After this happened, I did some research, and this is a huge problem. I called Buick Customer Care and started a case on it, and complained to the NHTSA. This is a definite safety issue that needs attention and a recall put out by GM. GM did issue a recall for the water pump seal, but why not for this since it is a safety issue? GM needs to step up before something terrible happens....
#211 of 230 Re: power steering and suspension issues [gmcustsvcsarah]
Aug 30, 2013 (2:24 pm)
The vehicle died for my wife as she was waiting in line at a drive-up window yesterday. Had power to fan blower, radio etc, but would not turn over. After 5 minutes it started back up but with check engine light on. Took it to the dealer (Meyer Automotive, Seward NE) they say the ECM needs to be replaced, not warrantable, of course....$550 with labor. Just had the front struts replaced for the 3rd time earlier this summer. I have never, ever owned a vehicle with such a high cost of ownership. These are nice looking, nice riding, luxury vehicles, but they seem to be plagued with just a lot of issues. I have owned many other new vehicles and have run them far beyond the mileage on this vehicle (86K) without any of the issues or anywhere near the expense. Really having doubts about owning another.......Is this ECM problem legit, or is there a timing chain issue or something lurking in the background?
#212 of 230 Re: Power Steering noise [pburgburt]
Sep 20, 2013 (6:38 am)
Thank you. Mine is just starting to make noise at 97 thousand, I will have this checked first.
#213 of 230 Re: Power Steering Noise [gunga]
Oct 09, 2013 (4:09 am)
OMG ! I can cry. I finally was able to get my dream SUV and now it PROBLEMS !
I purchase my 2007 Buick Enclave in March 2013. It was making light noise then but me being a woman thought it was ok. I mentioned it to the sales guy and he told me it would go away soon because it has been serviced. to 3 months went by, same noise. I asked a friend and he said, " It maybe air in the line". Checked to make sure power steering fluid was full. So I called the dealership to let the sales guy know it is still making the noise. He told me to take it to a Buick because it may still be under warranty. I didn't go right away because my son is a Senior and had to visit 4 Colleges for offers. I traveled to 5 Universities throughout the summer and noise still remains. Then 7on 7 season came and I am the ONLY mom was runs with these boys like crazy so I kept pushing it back. Late July my dad had a stroke and for those last 2 months reheb and changing his living has swamp me. Now im ready to work on getting this problem fixed........HELP !
#214 of 230 Re: Power Steering Noise [washington2]
Oct 22, 2013 (9:24 am)
I too am now on my 2nd steering gear. First one replaced at 58k, now second one at 78k (just 16 mos. later). In my previous 1000k of miles, I've never had strg gear problems. Worked w/ dealer w/ little success and tried 1-800-gmcares, and have gotten busy signal for 2 days. Any luck getting partial or total reimbursement for faulty parts/design? Where do I go if GM doesn't answer phone?
(Also, I just had my second brake job in 20k miles. Former SUV's and vans were always good for 40k.) Was thinking about a 2nd car/ LaCrosse, but now seriously concerned about GM reliability.
#215 of 230 Re: 2009 Enclave - Can't turn steering wheel, loss of assist [wifes_car]
Oct 23, 2013 (5:27 pm)
Could not agree with you more! GM needs to recall for the steering issue asap. I have been having the same issues with my 2009 Enclave and I've got two new teenage drivers who don't drive the vehicle becasue they can't anticipate when it will seize up. It started as a nagging issue that happened occassionally and mostly in parking lots with tight turning radius. It has progressively gotten worse. I have had it to the GM Dealership four times in the last year and they could not diagnose what the issue was. They "couldn't replicate the steering difficulty in test drives" so no action recommended or taken any of the four times. They told me the power steering system was tight and solid..."could be the pump or the gear in the steering colum" or a
bubble in the steering fluid that simply was circulating" but not a danger. I moved to TX and had the car serviced at Auto Check repair shop. They identified the rack and pinon system as falling apart and a danger as well as the steering pump as the cause of the issue. The snapping sound when turning was the evidence for the r&p (I told them about the sounds four times!). It took the TX service station two hours to figure out the steering (and a cylinder misfire issue that also was undiagnosed for a year even with check engine lights!!) So far there has not been any Customer Satisfaction covering on this steering issue and it IS a dangerous issue. GM needs to address this!
#216 of 230 Steering wheel complaints
Oct 24, 2013 (5:47 am)
I filed a complaint with the National Highway Transportation Board.
I advise others to do this with the steering issues on GM vehicles.
Here is there link.
I too have this issue and posted a complaint with "GM no customer service". I did receive a phone call but was told with the amount of miles I had on it, it would not be covered. Nor were they willing to help out on the cost of the parts. Invoice totaled 1500.00 and that was with the dealer discounting his labor. We had a GM extended no deductible warranty that covered everything till 62,000. R&P fail with other steering parts at 68,000 miles.
Dealer was great but GM was awful. This was after our 2008 Acadia had the same problem at 50,000 that was covered by our extended warranty. We traded it in after 60,000 after">link title VERY extensive warranty work for 2 years. It was a POS. We have a 2010 Enclave but when we do trade it in we are looking at Ford vehicles. Don't need to tell anyone why.
#217 of 230 Steering wheel complaints
Oct 24, 2013 (5:57 am)
File a complaint with the NHTSA
Here is their link
They need to know!
More files may get the ball rolling on a national recall.
I did after our 2010 Enclave had the same problem. It was 28 months old.
I called GM "no customer service" about it and was told the car had too many miles on it. We had a 62,000 no deductible extended warranty. It had 70,000 when the R&P steering went out as well as other steering parts. Ending up costing more than 1500.00. That was after the dealer discounted his labor. GM said they wouldn't even discount the part. They told me it had too many miles.
This was after our 2008 Acadia we bought new had the same R&P replaced at 50,000 miles. We ended trading it off because it was in the shop 37 time for warranty work in a 2 year period. It was a POS.
The next car we buy will be a Ford. Don't need to tell anybody why.
#218 of 230 Re: Steering wheel complaints [bobs124]
Oct 24, 2013 (7:58 am)
I filed a complaint 3 months ago with NTSB but never heard anything back . My 2009 Buick went back to the shop 2 weeks ago for more steering wheel noises and guess what?? I needed all of the bearings replaced this time! Another $1200 after I had already spent $1000 on the steering column and other parts that needed to be replaced. Needless to say, I traded that car in and got a Hyundai THE NEXT DAY! I AM DONE!