Last post on Dec 05, 2013 at 9:34 AM
You are in the Buick Enclave
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Buick Enclave, Buick, Steering, SUV
#197 of 228 GM please don't make me go to Honda
May 30, 2013 (3:28 pm)
While I love my 2008 Buick Enclave AWD, paying $1800 for a repair to the power steering pump PLUS the rack & pinion is more than I can take. I noticed a "rubbing" noise when turning the wheel when I first purchased this vehicle but the dealership assured me it was nothing. A year or so later and I can't turn the wheel at all while driving in low speeds. I almost got hit head on last night with all 4 kids in the car because my car turned wide into the oncoming traffic.
Reading the number of postings on this issue has me convinced there is a major problem here....we also have had to replace the water pump at around 80k miles. Lift gate? It's been fixed twice, now the struts on the gate are bad and it drops on your head.
How do I start a case number to have the power steering pump/rack & pinion issue become an official recall? I see the link above to file an incident with NTSB but I mean with GM. I cannot believe this isn't already in the system.
My grandparents owned a Buick dealership in our little town when I was growing up and because of that pride, I've always owned a Buick. I had considered buying another Enclave, but now for the FIRST TIME IN MY LIFE I am considering buying a foreign vehicle.....especially if GM isn't going to stand behind their product.
#198 of 228 Re: 2008 Enclave steering lock up. [amarquez]
May 31, 2013 (7:20 am)
Just paid the bill.
GM customer service is a joke.
All the forum responses on this site told it like it would be with GM.
Customer service sound sincere but they really don't care because there is nothing they can do about it once it is out of warranty. My warranty was good till 62,000 miles. This happened at 72,000 miles.
They also told me there is not an issue with the rack and opinion or power steering pump even though our 2008 Acadia had both replaced at 30,000 miles.
Next car will not be a GM product.
#199 of 228 Buick Enclave
May 31, 2013 (12:07 pm)
The fact that GM can say there is no problem with power steering is a joke . How you can make a luxury product like this and have so man problems is another joke. Well joke is on them because I dumped he heap last weekend and bought a brand I can trust for reliability: Lexus. The fact is I was super apprehensive to even buy Enclave I begin with because I was worried about GM/Americn car reliability. But I heard good things about the vehicle and gave it a shot. I should be shot for good against my I instincts.
#200 of 228 Re: 2008 Enclave steering lock up. [bobs124]
May 31, 2013 (6:08 pm)
I've had my rack and pinion replaced due to steering locking up on me while 400 miles away from home. That was a year and half ago. Now the steering is beginning to whine and rub again..they may want to re-think that "no issue" statement.
#201 of 228 Re: 2009 Buick Enclave Power Steering Issues [edenclave]
Jun 10, 2013 (4:08 am)
Please do not buy a Buick unless you have more money than you know what to do with! I just paid $800.00 to replace the steering pump, steering pinion, and water pump. At 59,000 miles they told me these items were normal wear and tear. If you believe this is how long a car should last then by all means buy Buick for normal people stay away from this junk!
#202 of 228 2009 Buick Enclave
Jun 13, 2013 (8:15 am)
I love the appearance of this car; however that's where it begins and ends. I've had nothing but problems since it was purchased (new). Computer issues are a nightmare; from gauges going crazy to doors unlocking and re-locking to the car just plain not starting. I've had it to the dealership several times and they just couldn't seem to find the problem until...the warranty had expired, what a surprise!
Steering issues as well; and of course I was told by the dealership it was my imagination!! My husband is a big guy, 6'3" and 240lbs...if he can barely get the steering wheel to turn I'm pretty comfortable that something's wrong.
Received paperwork about a recall and took it to the dealership; they only performed half of what was on the recall...had to take it back 2 more times before it supposedly was fixed. The mgr contacted me because of the issues, said she'd gotten 'special permission' for me to have an additional $1,500 discount on my next GM purchase - I'm amazed they thought that corrected the situation.
Never again will I purchase GM after this experience...the sad part is my father-in-law is retired GM!!
#203 of 228 Re: Power Steering Noise [buckb4]
Jul 10, 2013 (10:22 am)
I exactly have the same issue on my 2009 Enclave. Took to dealer when in 2010 and they said its normal and GM have no fix for it. The groaning noise is annoying and does not give you a sense of safety. Still does it now but worst. Took it again several time and service advisor maintain their "IT'S NORMAL" pitch. Very frustrating. Considering this is my first GM (American built vehicle) despite general consensus with my peers to stay on the Japanese vehicles.
Di this issue ever had a resolution???
#204 of 228 Re: Power Steering Noise [jedi_robin]
Jul 11, 2013 (8:46 am)
I had the problem again but this time turns out it was an axle issue covered by my drive train. Just sounded like it was from my steering wheel.
#206 of 228 Re: Power Steering Noise [jedi_robin]
Jul 13, 2013 (5:54 pm)
This is a biased response.
I worked for General Motors and Saginaw Steering Gear Division for 37 years as a product engineering mechanical engineer. We were spun off as part of Delphi in 1999. I have been retired for 13 years. During most of my career, Saginaw supplied nearly 100% of GMs steering components. With the spin offs and bankruptsies, GM decided to "go elsewhere" for a lot of their steering parts. Saginaw certainly wasn't perfect. But my last two GM cars have had multiple steering problems (and neither vehicle has any Saginaw steering parts.)
My 2009 Enclave had a new rack and pinion installed because of a rubbing condition (12,000 miles). A year later the car was returned for the same noise. Now there was a "service fix" available for the problem. The car was sold with only 48,000 miles.
My wife's 2009 Chevrolet Cobalt has electric power steering. Again, not sourced at Saginaw. The electric steering motor was replaced as part of a campaign (10,000 miles). After the new motor was installed the rack and pinion steering gear began to rattle. When the service tech took me out for a ride, he knew exactly what type of broken surface over which to drive the car. When he heard the rattle, he stated, "They all do it." The rack and pinion was replaced (20,000 miles). We still have the Cobalt with 32,000 miles on it.