Last post on Dec 05, 2013 at 9:34 AM
You are in the Buick Enclave
What is this discussion about?
Buick Enclave, Buick, Steering, SUV
#188 of 228 Re: 2009 Buick Enclave Power Steering Issues [edenclave]
May 12, 2013 (11:39 am)
I am sorry to hear of the issues you have had with your Enclave. I can understand your frustration with the ordeal you have described. I would be happy to research this issue for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmediagm.com please place "Attn Crystal" in the subject header. I look forward to hearing from you.
Crystal L-GM Customer Care
#189 of 228 If you want this to be a RECALL....
May 14, 2013 (7:32 am)
It seems that we all are having the same problems with replacing the water pump and power steering pump -- for us it was all below 58,000 miles on our 2010 Enclave. Recalls are investigated/enforced by the National Highway Traffic Safety Administration. BUT, these issues will only bubble up to be investigated by the NHTSA if you go to their website and file a complaint: https://www-odi.nhtsa.dot.gov/ivoq/ This is easy, and only takes a couple of minutes with their online form. It is ridiculous that GM can't build a reliable vehicle, so let's all get together and force GM to have to stand behind their shoddy products. One complaint won't be investigated, but if there are a lot of us that file the complaint, then the feds will look into this for us.
#190 of 228 Steering pump
May 21, 2013 (6:15 am)
I own a 2009 Enclave.... I have had various issues including power steering rack replacment,etc. Luckily I had purchased an extended warranty... as I have had a number of issues... Now that the vehicle is out of warranty, my power steering pump is failing. 97,000 miles.... I have been told that the repairs are over $800.... I will be filing a notice with the NHTSA: https://www-odi.nhtsa.dot.gov/ivoq . It seems this is a safety issue not being addressed by GM with a recall...
#191 of 228 Re: Steering pump [dcramsay]
May 21, 2013 (3:16 pm)
Sorry to hear that you've experienced so many issues with your Enclave. Have you spoken to anyone in GM Customer Service about your vehicle repairs?
GM Customer Care
#192 of 228 Re: Steering pump [gmcustsvc]
May 24, 2013 (9:01 am)
I made an offer to purchase 2008 enclave,, but after reading this, i am not quite sure what to do. especially i am paying $21,000 for the vehicle and have been a GM customer for 12 years..
may be i need to change my mind, unless if someone from GM customer service can call me at give me some kind of warranty.
#193 of 228 Re: Steering pump [kalidramadan]
May 24, 2013 (9:12 am)
Since I made my last post just a couple of weeks ago, my Enclave has been in the shop yet AGAIN to have all of the fuel injectors replaced. Luckily, this was covered by the drive train warranty. This vehicle has so many flaws once it hits a certain mileage. Since October I have spent $4500 on repairs and that doesn't include the thousands of work done on the drive train covered by warrant.. not to mention my time. How GM can stay behind this product confounds me. They should be ashamed of themselves. My friend who drives a 2008 Enclave and who encouragd to buy one, just redid his transmission.
Compare this to my Lexus which has 110k miles and not once in the shop.
#194 of 228 Re: If you want this to be a RECALL.... [unhappyenclave]
May 24, 2013 (10:22 am)
Thanks unhappyenclave for this information. I submitted my safety complaint today! I also added a complaint about my power liftgate that just drops on you if you are parked on a slope.
#195 of 228 Re: 2008 Enclave steering lock up. [jacksparrow2]
May 30, 2013 (8:08 am)
Can you please let me know how you fixed the problem if you fixed it at all?
email me at
#196 of 228 Re: 2008 Enclave steering lock up. [amarquez]
by Stever@Edmunds HOST
May 30, 2013 (9:09 am)
Emails may get you personal help but not help others. Please don't ask for "personal" help via email. We all benefit when a problem is discussed on the open forum. Thanks.
#197 of 228 GM please don't make me go to Honda
May 30, 2013 (3:28 pm)
While I love my 2008 Buick Enclave AWD, paying $1800 for a repair to the power steering pump PLUS the rack & pinion is more than I can take. I noticed a "rubbing" noise when turning the wheel when I first purchased this vehicle but the dealership assured me it was nothing. A year or so later and I can't turn the wheel at all while driving in low speeds. I almost got hit head on last night with all 4 kids in the car because my car turned wide into the oncoming traffic.
Reading the number of postings on this issue has me convinced there is a major problem here....we also have had to replace the water pump at around 80k miles. Lift gate? It's been fixed twice, now the struts on the gate are bad and it drops on your head.
How do I start a case number to have the power steering pump/rack & pinion issue become an official recall? I see the link above to file an incident with NTSB but I mean with GM. I cannot believe this isn't already in the system.
My grandparents owned a Buick dealership in our little town when I was growing up and because of that pride, I've always owned a Buick. I had considered buying another Enclave, but now for the FIRST TIME IN MY LIFE I am considering buying a foreign vehicle.....especially if GM isn't going to stand behind their product.