Last post on Dec 05, 2013 at 9:34 AM
You are in the Buick Enclave
What is this discussion about?
Buick Enclave, Buick, Steering, SUV
#172 of 228 Re: Power steering and strut problems [skonitzer]
Apr 07, 2013 (5:50 pm)
I am a very happy owner of a 2009 Buick Enclave with 43k miles and it is currently in the shop for a transmission problem that is supposed to be corrected by reprogramming (I think) but the car will lose 2 mpg as a result. While test driving, the dealer noticed the steering issue and advised. Luckily this all under warranty. I am a believer that the car is only as good as the service you receive from the dealership. I have had many new cars over the last 20 years (BMW, Lexus, Infiniti) and all had some kind of problem. I must say, the dealership I use to service my Buick (bought from as well) is spectacular. They communicate well and provided me with a loaner car equivalent to my car (I have 4 kids and newborn twins). Not only would I buy another Buick, I will always use this dealership. I suggest that the next time you buy a Buick or any car, meet with the service manager first and get some history on the mechanics. I left Lexus because the dealership near me seemed to have lost all of the senior techs and the kids they hired were nice, but nearly as knowledgeable and seemed to always refer to some book.
#173 of 228 Re: Power steering and strut problems [father4girls]
Apr 08, 2013 (10:09 am)
Hi father4girls! Happy to hear that we are able to make things a little easier for you:-)! With 4 girls you certainly have your hands full. Thank You!
Crystal L. - GM Customer Care
#174 of 228 Re: Power steering and strut problems [father4girls]
Apr 08, 2013 (4:36 pm)
I guess in the USA dealers are more conciencous towards customers than here in Canada. I was even told by one dealer that Buicks were not covered under GM T.S.B.'s. Every now and then I must kick the drivers door to get my heated seat to work, sometimes it is the radio display that does not work (Navigation radio at that) along with other electrical problems, and there are times when I leave the car and the electricals keep on working. I was given the TSB number here by a certified GM Tech, and was told off, because I am not supposed to have official GM documents.
#175 of 228 Re: Power steering failure [dwarstl]
Apr 08, 2013 (4:44 pm)
I have a 2009 Buick Enclave with about 63,000 miles on it. I was having the same type of steering issues...almost impossible to make a u-turn, very difficult to turn when backing out of tight spaces. I took my car to the dealership about two weeks ago...they replaced the steering rack and gear. We are still having the exact same problems. Thank goodness I purchased the extended warranty! I took it back in today for them to attempt to diagnose the problem. Hope that it is a quick fix as they had my car for two days the last time it was in.
#176 of 228 Love the Enclave but hate post warranty premature problems.
Apr 08, 2013 (5:28 pm)
We really have enjoyed our 2008 Buick Enclave, so much that we recently bought a LaCrosse, inspite of multiple issues with the Enclave; 2 GPS replacements, one sunroof leak, water pump replacement (all recalls), as well as multiple trim installation problems which were merely glued back in place by service. But following our latest purchase we discovered the Enclave needed a new rack and pinion because the OEM part was failing at 59,000miles. We had the work done outside of the dealership, as we are a long distance from the dealer and expected to pay out of pocket, only to find out this is a known premature failure for this vehicle make and model. Wish we knew this was coming prior to committing to another Buick. Would love to hear from a Buick representative as the service department at the dealership will not return my call.
#177 of 228 2010 Enclave power steering issue
Apr 08, 2013 (7:20 pm)
My 2010 enclave with 32000 miles had the power steering whine since new. It was getting louder. I had brought it to the dealer (All Star Buick GMC Sulphur, LA). They fixed the noise but then it leaked fluid. So I brought it backed. It still leaked but not as bad. I brought it back and am now waiting for repairs. This is sad because it is nice on road trips. On long trips the third row seat is big enough for adults. The dealer has been good to me but this issue is with the design and there should have been a recall. I didn't know how wide spread the problem was until I researched it. At least it is still under warranty.
#178 of 228 Re: Love the Enclave but hate post warranty premature problems. [grnmama]
Apr 11, 2013 (7:32 am)
I can understand your frustration. I would love to look into this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email is socialmediagm.com "Attn Crystal" in the subject line:-)
Crystal L. GM Customer Care
#180 of 228 2009 Buick Enclave Power Steering Issues
Apr 19, 2013 (4:29 am)
I too feel like I had to replace my power steeing pump and all parts associated with the power steering WAY too soon. My car has 72K miles on it. I also have to mention to that i had to get my water pump replaced at 40k miles (GEESH!). Thank GOD that was under warranty. I get my car maintenance done at the dealership on a regular basis. I called Buick customer service and there was no assistance for me because of the mileage on my car I can say that I have owned non American cars before this and I didnt start having these kinds of major issues with those cars until i was well over 100k miles. Is this a GM quality issue? It makes me wonder after seeing so many posts about the same thing.....I will have to consider going back to non American brands after this experience with a Buick
#181 of 228 Re: 2009 Buick Enclave Power Steering Issues [katbuick]
Apr 25, 2013 (8:36 am)
So my 2009 Buick Enclave has 75,000 miles on it and here are all the things that have failed and been replaced the last 18 months.
- Transmission (warranty)
- Power steering pump and rack & pinion (out of warranty)
- Ignition coil - first time (out of warranty)
- Ignition computer and all the coils - second time (out of warranty but dealer got it covered)
- Front sway bar broke (out of warranty but dealer got it covered since this should never happen)
My dealer service rep has been great in getting things covered since I have been in so many times to get things fixed. However, my loyalty to Buick will end soon as we will switch to another non-GM SUV.