Last post on Dec 05, 2013 at 9:34 AM
You are in the Buick Enclave
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Buick Enclave, Buick, Steering, SUV
#159 of 228 Buick Enclave Strut problem
Mar 07, 2013 (6:59 am)
I have a 2009 Buick Enclave and it makes noises when going over bumps. Took it in and they suggested i replace the struts at $1,000 cost. Told me they have had a lot of problems like this but that Buick has not issued any recall yet. Has anyone else here had this problem, and did you replace the struts or just leave as is. I am told it is not dangerous just noisy. And how can we get Buick to address this?
Thanks in advance for any insight, as i love the car but HATE the noise. Maybe time to trade in on different car with less noise....
#160 of 228 Re: Buick Enclave Strut problem [lovemycar22]
Mar 07, 2013 (7:57 am)
We can check into any options available to you on the struts, but cannot guarantee any results up front. Please contact us at socialmediagm.com with more information (including your name and contact details, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#161 of 228 Re: Buick Enclave Strut problem [lovemycar22]
Mar 07, 2013 (8:09 am)
I have a 2008 Enclave and have this problem..I was told I need to replace front struts..it's been this way for a year..driving fine with it for awhile but now it's quite noisy , bumpy and real embarrassing when u have passengers..I'm going to break down and have them done
#162 of 228 Buick Enclave Steering Issues
Mar 07, 2013 (11:05 am)
I just brought my 2009 Buick Enclave back to Keys Chevrolet in Van Nuys with more steering issues. I could feel a slight clunking when I turned the wheel. My car now has 54,900 miles on it and I'm told the gear bushings are worn and it's $547.00 to replace those. Then I was told that the steering gear is starting to seep and will need to be replaced shortly for $1290.00. Just 11 months ago I had the steering stub shaft housing, inlet hose, and front frame bolts replaced because of similar steering issues. The steering has always given me problems since I bought the car and now it's no longer covered by the warranty even though it's never worked properly. I owned a Nissan before this and didn't have any issues at all (I sold it with 95,000 miles on it and never needed to replace anything). I had heard that since 2008 GM was building better cars now that didn't have the quality issues like before so I decided to support an American company and buy one... big mistake! I've already had the door frame appliques replaced because of awful quality (bubbling and peeling) and now the appliques by the windows have faded and are stained. The first few months I bought the car everything was perfect. I raved about it to all my friends and gave high recommendations. Now with the service I've received from Keys Chevrolet and realizing the quality of the Enclave, I'll never recommend GM to anybody. I absolutely love this car but the warranty problems never get fixed correctly and then you're stuck paying a fortune fixing the same problems when the warranty runs out ... not to mention the time spent on all of this. If a car company has bugs with a newer model they should cover those mistakes under warranty to show the customer they are fixing the issues to retain business and at least have a good warranty and service reputation.(this will keep your customers buying GM) After reading these forums and others online I've found that the steering issues are quite common with the Enclaves. I brought my car in last summer for an AC issue but was told they couldn't find a problem ... I'm really looking forward to this summer when that becomes an issue again! I'm sure I have many more issues I'll have to deal with in the future. As these issues arise, I'll keep posting messages to let the public know about GM's Service Centers and how they respond to warranty issues and issues that should have been covered. I'm also going to be consulting a lemon law attorney shortly and I'll be sure to let the public know all the steps needed to get your money back from purchasing a GM Lemon.
#163 of 228 Re: Buick Enclave Steering Issues [yogurtberry]
Mar 07, 2013 (12:12 pm)
Have you already been in contact with the Buick Customer Assistance Center (800-521-7300) about this? If not, and if you would prefer to correspond via email, we can be reached at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#164 of 228 Buick Enclave = Oil Leak,power steering noise,AC issues
Mar 08, 2013 (9:10 am)
Well I guess I'm joining this discussion as I'm extremely unhappy with the turnout of my 2008 Buick Enclave. As posted by MANY others I too have the oil leak, awful power steering noise and also AC cooling issues. The Buick goes in Tomorrow for Diagnostics/estimate again and this will gauge where I go with this vehicle and GM in general/future.
GM help us, the consumer!
#165 of 228 GM is no help
Mar 08, 2013 (9:40 am)
For all those that post in here and are contacted by GM Social - know that they are not here to help. They are only commenting on here for appearance purposes. Once they private message you, their "help" ends. I have a 2008 Enclave and have had power steering noise for at least the last 25k miles and it has gotten worse and I posted on here and was contacted by Stacy of GM Social and she advised me to take to my dealer for diagnostic. I did and in speaking with the service manager at my dealership, I was told the gear housing and gear bushings as well as strut mounts need to be replaced. Over $1100.00 the repairs would be. He said there was a LOT of noise coming from my car and expressed great dismay, that on a $50k vehicle one would have to put up with this with no help from GM. He said this is a very poor design and he has never seen GM step up and offer a fix or assistance of all those he had seen come in. I was also told the strut mounts are something that one never should have to replace unless you are in an accident, which of course I was not. I am very disappointed in GM. This is not the customer service I expected from a large company that promotes customer service as being quality. I will make it my goal to let EVERYONE I come in contact know about GM and to be warned to NOT purchase a GM vehicle. I had been advised before hand not to purchase one but thought I would give them the benefit of the doubt and had been very pleased with my Enclave until the noises ensued. To now not receive assitance from GM on a flawed design that they are aware of is completely unacceptable. I know it is Caveat Emptor, but I will help with that all I can!!
#166 of 228 Re: Buick Enclave = Oil Leak,power steering noise,AC issues [fltybck]
Mar 08, 2013 (10:15 am)
We hope that your visit to the dealership tomorrow results in an accurate diagnosis, fltybck. Keep us updated, and if you would like for us to check into anything, please contact us via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
#167 of 228 Re: GM is no help [llee1968]
Mar 08, 2013 (10:50 am)
I hear you and afraid of not receiving the help we should as the consumer and doing our part in supporting GM...as I said tomorrow's diagnostic and what my GM service will do will guide me in the direction of my next vehicle purchase, which may be sooner than anticipated.
#168 of 228 Power steering and strut problems
Mar 10, 2013 (2:59 pm)
I am the original owner of a 2009 Buick Enclave with 70,000 miles. Over the past few months I have been experiencing the same power steering and strut problems described in this forum. Steering makes whining noise and the struts creak especially in cold weather. (Also had the bubbling applique issue) I had no idea this problem was widespread until today. Something made me decide to do a google search on the power steering issue today. The scary thing, this weekend I bought a new 2013 model with a sticker of $53K and I pick it up tomorrow. I am borderline freaking out after reading 17 pages of posts from people with the same issues that I have. I would like to know if GM has made any design changes to fix the steering, strut, and applique problems. If so, starting what model year?