Last post on Dec 04, 2013 at 10:00 AM
You are in the Buick Enclave
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Buick Enclave, Electrical, SUV
May 02, 2013 (11:51 am)
I have a 2010 Buick Enclave and about a month ago, my wife was out and the car would not start for her. It was not a battery issue as when we tried to jump it, we were not getting a negative charge. The lights were all working, but the rear liftgate would not work (did not try any of the other electronics). Brought it to the dealer and they had it almost 2 weeks and could not recreate the issue.
I had the car a week before it happened again. Same issue, engine would not turn over but all the lights worked. The car has now been in the shop almost another 2 weeks. This time they were able to re-create the problem the first day, but has not had the problem since then.
I have been told they are bringing in a GM service rep to check out the vehicle. In the meanwhile, my wife has now lost faith in the vehicle (we have small children and she doesn't want to get stranded with them) and we will probably have to go out and get a different car.
GM - stop messing around and just fix the issue.
#56 of 67 Re: No Start issue [richard1979]
May 03, 2013 (9:51 am)
I am sorry to hear about the issues with your Enclave and can understand your frustration. I would be more that happy to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification Number, approximate mileage on your vehicle, and involved dealer please? My email address is socialmediagm.com please put "Attn Crystal" in the subject header. I look forward to hearing from you.
Crystal L-GM Customer Care
#57 of 67 Re: No Start issue [gmcustsvc]
Jul 24, 2013 (4:49 pm)
I have a 2008 Enclave CXL with 150k on it. I am the second owner of the vehicle and we are responsible for the last 42k miles. We have had many issues with the car but most not unexpected for the miles. The car still looks and runs good (when it will start). About 4 four months ago I had to go give my wife a jump. So after she got to where I could take the vehicle, I took it to have the battery tested (found that any test done by using the connections under the hood would always provide a failed battery response). Testing at the battery was then 50/50 for some testers. Decided that the battery being tested was 5 years old, so it could be bad so I purchased a replacement.
During the next four weeks the wife noticed that the charging gauge would sometimes work it way down to 13 instead of staying around the 14 mark. If it stayed there too often, I would have to jump the car off again. I would go have the battery tested and it would test good. Two weeks later, I am jumping it off again. Now I take it to a shop (non-GM) and he says that the battery fails some "reserve cranking amps" test on his Snap-On tester, but all else is showing good - He could not recreate the near 13 volt output from the alternator. He would not diagnose further since he declares the battery bad.
I take his report to where I bought the battery and they say the battery is good, but they do not have the same test he had, but they swap the battery out for me again. First replacement was an H6 the second was just a regular size 48. Two mornings later, I have to jump it off again.
Sometimes when I start the car it will drop to 13 volts within 2 minutes other times (like when I take it to a mechanic), it will always stay above 14.
Yes like the other people my wife now hates this car because she does not trust it and we have had to fix the transmission ($3800), the waterpump ($400), the powersteering pump ($400), and the system even scratched the OEM Navigation disc. This transient but persistent issue is like having a paper cut on every finger and working in a salt mine. Becoming very
BTW - Who creates a gauge where the marks are 1.25 each.
FWIW - Those of you who posted here earlier, it would really benefit the rest of us if you would post what your fix was. As for mrytleman's solution - my wife is not that patient when she is ready to get out of the car.
#58 of 67 Re: No Start issue [tfmj]
Jul 24, 2013 (5:42 pm)
We're sorry to hear that you're having some issues with your Enclave. I see that you've been working with other shops, and haven't had much luck finding out the problem. Please let us know if you need any assistance locating a dealership for a diagnosis.
GM Customer Care
#59 of 67 Re: No Start issue [gmcustsvc]
Jul 26, 2013 (3:10 pm)
So the concept of taking the car to certified shops is not good enough for you? As this forum shows this is not an issue that repeats well under the demands of the technician. As I told the wife - Yes the car is broken but it is only failing when you drive it just to make you made. It behaves for the four different mechanics, so how am I to ask them to fix what is not broken when they look at it.
This forum indicates that I am not unique in this issue and therefore someone should have a found a solution for this "common" issue. Even maybe GM acknowledging the one guy saying that the backup camera and sensors are being turned on as you shift through reverse to park and are not being turned off could be a true cause. That sounds like a firmware update to the computer and everyone could be happy with nearly no expense from GM.
There is an issue out there on this vehicle and either GM is trying to cover up the issue or they are only dealing with the cars still under warranty and do not care about 2nd owners. I like GM products, but not GM's problem resolution policies.
I did send an email to socialmedia and never heard back from there, but I guess no answer from them is as useful as the reply on the forum though.
#60 of 67 Re: No Start issue [tfmj]
by Stever@Edmunds HOST
Jul 26, 2013 (3:13 pm)
Emails sometimes bounce for what seems to be no good reason. And you have to fix the sign when you write your email, since we mask them to try to foil most of the spambots.
So, you may want to try again.
#61 of 67 2013 Enclave No start
Sep 10, 2013 (1:33 pm)
Well it saddens me to see this is a legit issue with Buick but happy to know I'm not alone. Our 2013 Enclave is en-route to the dealership as it won't start. It's not the battery and has full power, just won't turn over. Does anyone have any updates to what their problem was? Fuel related? We've had the car less than 8 months so I'm hoping it's not a lemon! I'll post updates as I find out.
#62 of 67 Re: 2013 Enclave No start [soulflyin]
Sep 10, 2013 (4:28 pm)
I'm sorry to hear that you're experiencing problems with your new Buick. Please keep us posted on your service visit. If there is anything we can do to help please let us know.
GM Customer Care
#63 of 67 Re: 2013 Enclave No start [gmcustsvc]
Oct 08, 2013 (4:26 am)
I have had the same issue approximately 8-10 times since I purchased my 2009 Enclave from Critz Dealership in Savannah. They have my car now and will not give my pregnant wife a loaner vehicle for her and my 3 year old to have reliable transportation while I am at work. They and GM claim its out of warranty so they cant give me a loaner, but this has been an ongoing problem that's never been resolved. It was out of warranty the last time they attempted to fix it as well, but because they never fixed the problem and it was a recurring problem I was not charged.They told me they cannot diagnose the problem if I jump start it before bringing it in and to have it towed in each time. I had it towed in 4-5 times now. This time when I towed it in they jump started the vehicle. They are dumbfounded and dont know the source of the problem. The worst part is that GM pretends that this is not a known issue with other Enclave owners. Something needs to be done about this. It is a safety issue and we need to know that when we go to our car to drive it is going to start. GM...What are you going to do about this? Please stop pretending you don't know what's going on. Case # 71-1233079776
#64 of 67 Re: 2013 Enclave No start [gmcustsvc]
Oct 09, 2013 (10:27 pm)
What's the point. GM is not going to do anything to fix it. I guess they will respond to a class action law suit. This has been going on for more than 4 years and GM pretends they don't know its an ongoing issue. This is absolutely detestable service.