Last post on Dec 04, 2013 at 10:00 AM
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Buick Enclave, Electrical, SUV
#51 of 67 2012 Buick Enclave Won't Start Problems!!
Nov 01, 2012 (8:11 am)
My husband purchased me the 2012 Buick Enclave in May 2012. Two weeks ago, my chldren and I were leaving for work/school, only to go outside, and the car wouldn't start! The towing company picked up the car, took it to the dealership, and I was told that I had a faulty battery. They replaced the battery, and sent me on my way. I've had the same issue this week. Luckily, my neighbor was able to jump start my vehicle, so that we could get to work/school. I notified the dealership the moment I arrived at work. They picked up my car, kept it for 48 hours, and called me to let me know that they can't find anything wrong with the vehicle. I informed them about others who have been experiencing this same problem since 2008/2009, and that I do not want to go through this any longer. I was told that since they couldn't find anything, they still have to bring me my car today, and pick up the loaner car. My husband travels, and I cannot afford to come out in the morning to a vehice that won't start. I need to know what number can I call to make this complaint known, so that I can get some resolve. This is the biggest issue, not to exclude the noisey sterring wheel, and cabin noise. Someone, PLEASE HELP!
#52 of 67 Re: 2012 Buick Enclave Won't Start Problems!! [nbarnes2012]
Nov 01, 2012 (10:00 am)
We can look into this for you if you had wanted to touch base with Customer Service. Please email us at socialmediagm.com with more information (including your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
Alternatively, you can contact Buick Customer Assistance at 800-521-7300 (Hrs: Mon to Sat, 8am to 9pm ET; Closed Sunday).
Sarah, GM Customer Service
Apr 14, 2013 (5:58 pm)
Just found this forum today...can't believe it exists and others, so many others, are having the exact same problem as am I. I just bought my car in January (3 months ago)...and yesterday was my first time getting stuck at Walgreens. I didn't know what to do. Thankfully I have an awesome boyfriend that answered his phone and came to jump me. We took the car immediately to AutoZone, who tested the battery with it saying it was a strong battery. I think there is something seriously wrong with the electrical connected to the battery causing serious drainage....seems like with all these people having this issue, Buick would have resolved this issue. We got stuck again today at the gas station...terrible thing since the battery is under the floor mat while we are wedged between two gas pumps while I"m out there helping push the car in rain so that some guy who feels badly for us can jump start it for me...better than waiting for the emergency roadside an hour or so to come jump us...Although I'd thought I found my dream car, I now just regret the purchase. I even did a background check on this type of car before buying it and it got such high reviews, and it costing so much, you'd think the seats were made of gold. I am missing my Ford Escape which was paid off every day now. My son no longer wants to drive in my car as he is worried we are going to be stuck. I am not sure what to do...Thankfully, through my teachers membership we get consultations with lawyers complimentary...I think the first step is meeting with a lawyer to see what are my rights...especially if GM isn't going to fix this problem. My first and my LAST GM car!!!
#54 of 67 Re: Battery Issues [nickybonita]
Apr 15, 2013 (9:28 am)
I am really sorry to hear about the battery issues you are having. I would like to look into this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmediagm.com "attn Crystal" in the subject line. I look forward to hearing from you:-)
Crystal L - GM Customer Care
May 02, 2013 (11:51 am)
I have a 2010 Buick Enclave and about a month ago, my wife was out and the car would not start for her. It was not a battery issue as when we tried to jump it, we were not getting a negative charge. The lights were all working, but the rear liftgate would not work (did not try any of the other electronics). Brought it to the dealer and they had it almost 2 weeks and could not recreate the issue.
I had the car a week before it happened again. Same issue, engine would not turn over but all the lights worked. The car has now been in the shop almost another 2 weeks. This time they were able to re-create the problem the first day, but has not had the problem since then.
I have been told they are bringing in a GM service rep to check out the vehicle. In the meanwhile, my wife has now lost faith in the vehicle (we have small children and she doesn't want to get stranded with them) and we will probably have to go out and get a different car.
GM - stop messing around and just fix the issue.
#56 of 67 Re: No Start issue [richard1979]
May 03, 2013 (9:51 am)
I am sorry to hear about the issues with your Enclave and can understand your frustration. I would be more that happy to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification Number, approximate mileage on your vehicle, and involved dealer please? My email address is socialmediagm.com please put "Attn Crystal" in the subject header. I look forward to hearing from you.
Crystal L-GM Customer Care
#57 of 67 Re: No Start issue [gmcustsvc]
Jul 24, 2013 (4:49 pm)
I have a 2008 Enclave CXL with 150k on it. I am the second owner of the vehicle and we are responsible for the last 42k miles. We have had many issues with the car but most not unexpected for the miles. The car still looks and runs good (when it will start). About 4 four months ago I had to go give my wife a jump. So after she got to where I could take the vehicle, I took it to have the battery tested (found that any test done by using the connections under the hood would always provide a failed battery response). Testing at the battery was then 50/50 for some testers. Decided that the battery being tested was 5 years old, so it could be bad so I purchased a replacement.
During the next four weeks the wife noticed that the charging gauge would sometimes work it way down to 13 instead of staying around the 14 mark. If it stayed there too often, I would have to jump the car off again. I would go have the battery tested and it would test good. Two weeks later, I am jumping it off again. Now I take it to a shop (non-GM) and he says that the battery fails some "reserve cranking amps" test on his Snap-On tester, but all else is showing good - He could not recreate the near 13 volt output from the alternator. He would not diagnose further since he declares the battery bad.
I take his report to where I bought the battery and they say the battery is good, but they do not have the same test he had, but they swap the battery out for me again. First replacement was an H6 the second was just a regular size 48. Two mornings later, I have to jump it off again.
Sometimes when I start the car it will drop to 13 volts within 2 minutes other times (like when I take it to a mechanic), it will always stay above 14.
Yes like the other people my wife now hates this car because she does not trust it and we have had to fix the transmission ($3800), the waterpump ($400), the powersteering pump ($400), and the system even scratched the OEM Navigation disc. This transient but persistent issue is like having a paper cut on every finger and working in a salt mine. Becoming very
BTW - Who creates a gauge where the marks are 1.25 each.
FWIW - Those of you who posted here earlier, it would really benefit the rest of us if you would post what your fix was. As for mrytleman's solution - my wife is not that patient when she is ready to get out of the car.
#58 of 67 Re: No Start issue [tfmj]
Jul 24, 2013 (5:42 pm)
We're sorry to hear that you're having some issues with your Enclave. I see that you've been working with other shops, and haven't had much luck finding out the problem. Please let us know if you need any assistance locating a dealership for a diagnosis.
GM Customer Care
#59 of 67 Re: No Start issue [gmcustsvc]
Jul 26, 2013 (3:10 pm)
So the concept of taking the car to certified shops is not good enough for you? As this forum shows this is not an issue that repeats well under the demands of the technician. As I told the wife - Yes the car is broken but it is only failing when you drive it just to make you made. It behaves for the four different mechanics, so how am I to ask them to fix what is not broken when they look at it.
This forum indicates that I am not unique in this issue and therefore someone should have a found a solution for this "common" issue. Even maybe GM acknowledging the one guy saying that the backup camera and sensors are being turned on as you shift through reverse to park and are not being turned off could be a true cause. That sounds like a firmware update to the computer and everyone could be happy with nearly no expense from GM.
There is an issue out there on this vehicle and either GM is trying to cover up the issue or they are only dealing with the cars still under warranty and do not care about 2nd owners. I like GM products, but not GM's problem resolution policies.
I did send an email to socialmedia and never heard back from there, but I guess no answer from them is as useful as the reply on the forum though.
#60 of 67 Re: No Start issue [tfmj]
by Stever@Edmunds HOST
Jul 26, 2013 (3:13 pm)
Emails sometimes bounce for what seems to be no good reason. And you have to fix the sign when you write your email, since we mask them to try to foil most of the spambots.
So, you may want to try again.