Last post on Dec 04, 2013 at 10:00 AM
You are in the Buick Enclave
What is this discussion about?
Buick Enclave, Electrical, SUV
#58 of 67 Re: No Start issue [tfmj]
Jul 24, 2013 (5:42 pm)
We're sorry to hear that you're having some issues with your Enclave. I see that you've been working with other shops, and haven't had much luck finding out the problem. Please let us know if you need any assistance locating a dealership for a diagnosis.
GM Customer Care
#59 of 67 Re: No Start issue [gmcustsvc]
Jul 26, 2013 (3:10 pm)
So the concept of taking the car to certified shops is not good enough for you? As this forum shows this is not an issue that repeats well under the demands of the technician. As I told the wife - Yes the car is broken but it is only failing when you drive it just to make you made. It behaves for the four different mechanics, so how am I to ask them to fix what is not broken when they look at it.
This forum indicates that I am not unique in this issue and therefore someone should have a found a solution for this "common" issue. Even maybe GM acknowledging the one guy saying that the backup camera and sensors are being turned on as you shift through reverse to park and are not being turned off could be a true cause. That sounds like a firmware update to the computer and everyone could be happy with nearly no expense from GM.
There is an issue out there on this vehicle and either GM is trying to cover up the issue or they are only dealing with the cars still under warranty and do not care about 2nd owners. I like GM products, but not GM's problem resolution policies.
I did send an email to socialmedia and never heard back from there, but I guess no answer from them is as useful as the reply on the forum though.
#60 of 67 Re: No Start issue [tfmj]
by Stever@Edmunds HOST
Jul 26, 2013 (3:13 pm)
Emails sometimes bounce for what seems to be no good reason. And you have to fix the sign when you write your email, since we mask them to try to foil most of the spambots.
So, you may want to try again.
#61 of 67 2013 Enclave No start
Sep 10, 2013 (1:33 pm)
Well it saddens me to see this is a legit issue with Buick but happy to know I'm not alone. Our 2013 Enclave is en-route to the dealership as it won't start. It's not the battery and has full power, just won't turn over. Does anyone have any updates to what their problem was? Fuel related? We've had the car less than 8 months so I'm hoping it's not a lemon! I'll post updates as I find out.
#62 of 67 Re: 2013 Enclave No start [soulflyin]
Sep 10, 2013 (4:28 pm)
I'm sorry to hear that you're experiencing problems with your new Buick. Please keep us posted on your service visit. If there is anything we can do to help please let us know.
GM Customer Care
#63 of 67 Re: 2013 Enclave No start [gmcustsvc]
Oct 08, 2013 (4:26 am)
I have had the same issue approximately 8-10 times since I purchased my 2009 Enclave from Critz Dealership in Savannah. They have my car now and will not give my pregnant wife a loaner vehicle for her and my 3 year old to have reliable transportation while I am at work. They and GM claim its out of warranty so they cant give me a loaner, but this has been an ongoing problem that's never been resolved. It was out of warranty the last time they attempted to fix it as well, but because they never fixed the problem and it was a recurring problem I was not charged.They told me they cannot diagnose the problem if I jump start it before bringing it in and to have it towed in each time. I had it towed in 4-5 times now. This time when I towed it in they jump started the vehicle. They are dumbfounded and dont know the source of the problem. The worst part is that GM pretends that this is not a known issue with other Enclave owners. Something needs to be done about this. It is a safety issue and we need to know that when we go to our car to drive it is going to start. GM...What are you going to do about this? Please stop pretending you don't know what's going on. Case # 71-1233079776
#64 of 67 Re: 2013 Enclave No start [gmcustsvc]
Oct 09, 2013 (10:27 pm)
What's the point. GM is not going to do anything to fix it. I guess they will respond to a class action law suit. This has been going on for more than 4 years and GM pretends they don't know its an ongoing issue. This is absolutely detestable service.
#65 of 67 Re: 2013 Enclave No start [lenolon]
Dec 03, 2013 (4:34 pm)
Our 2008 Enclave was running this morning and then it stopped and won't start up again. Have you heard of any potential recalls? Or has GM gotten back to you?
#66 of 67 Re: 2013 Enclave No start [lutherkel]
Dec 03, 2013 (5:42 pm)
No. They basically told me if it happens again (the 10th time) they will investigate further. Why they haven't investigated further at this point I don't know. Good luck! Please keep me posted on your progress.
#67 of 67 Re: 2013 Enclave No start [lenolon]
Dec 04, 2013 (10:00 am)
UPDATE: So when the tow truck arrived it decided to start up. We took it to the dealership and they replaced the fuel face sensor (?) in the tank and re-coded our ignition keys. They had it overnight. We have not had the same issue since. However my wife was driving it last week and all of a sudden a loud explosion sound (like a blow out/backfire) occurred from under the car but everything seems OK. All in all the car has a mind of it's own it seems. I hope they get this straightened out for everyone.