Last post on May 03, 2013 at 10:51 AM
You are in the Buick Enclave
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Buick Enclave, Electrical, SUV
#47 of 56 Re: The Battary Goes Dead Every Few Weeks! [sdmelpaso]
Sep 04, 2012 (3:59 pm)
Here's what I do and I have not had a dead battery since. First, every time you leave the car LOCK THE DOORS RIGHT AWAY WITH THE REMOTE KEY CHAIN. Do not wait for the interior light to dim. 2nd, Before you shut the engine off let it idle in park for about a minute, especially if you've been in reverse. This assure that the reverse camera and back up sensors have completely shut down. I learned these things from actual people who have figured this out. Not a $22,000 a year service writer who does'nt even know these forums exsist. Anyway, try it. It's free and you've got nothing to lose.
#48 of 56 Re: The Battary Goes Dead Every Few Weeks! [sdmelpaso]
Sep 05, 2012 (9:23 am)
I just had wanted to check in to see if these battery replacements have been performed through one of our dealerships? The factory warranty on your Buick should have covered the factory battery. If you would like for us to check into this further, please contact us via email at socialmediagm.com with more details, including: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
#49 of 56 Re: The Battary Goes Dead Every Few Weeks! [gmcustsvcsarah]
Sep 05, 2012 (2:22 pm)
I am taking in to dealer tomorrow and hope they find resolve. We bought the replacement because it was 8pm and no dealer open at that hour. I have two toddlers and this is our only family vehicle. Waiting til the next morning and having it towed to a dealer was not an options due to needing vehicle. We purchased battery because after the one in car was checked and we were told it was a dead battery we figured a new battery would fix our problem. Since the second issue I have kept my boys from watching the enterainment system, and am worried everytime we are out that we will be stranded. I pray the problem can be fixed tomorrow since having a $600 a month car payment is enuf without having to pay vehicle repair costs!
#50 of 56 Re: The Battary Goes Dead Every Few Weeks! [sdmelpaso]
Sep 06, 2012 (6:23 am)
All the best today, sdmelpaso! Looking forward to an update.
Sarah, GM Customer Service
#51 of 56 2012 Buick Enclave Won't Start Problems!!
Nov 01, 2012 (9:11 am)
My husband purchased me the 2012 Buick Enclave in May 2012. Two weeks ago, my chldren and I were leaving for work/school, only to go outside, and the car wouldn't start! The towing company picked up the car, took it to the dealership, and I was told that I had a faulty battery. They replaced the battery, and sent me on my way. I've had the same issue this week. Luckily, my neighbor was able to jump start my vehicle, so that we could get to work/school. I notified the dealership the moment I arrived at work. They picked up my car, kept it for 48 hours, and called me to let me know that they can't find anything wrong with the vehicle. I informed them about others who have been experiencing this same problem since 2008/2009, and that I do not want to go through this any longer. I was told that since they couldn't find anything, they still have to bring me my car today, and pick up the loaner car. My husband travels, and I cannot afford to come out in the morning to a vehice that won't start. I need to know what number can I call to make this complaint known, so that I can get some resolve. This is the biggest issue, not to exclude the noisey sterring wheel, and cabin noise. Someone, PLEASE HELP!
#52 of 56 Re: 2012 Buick Enclave Won't Start Problems!! [nbarnes2012]
Nov 01, 2012 (11:00 am)
We can look into this for you if you had wanted to touch base with Customer Service. Please email us at socialmediagm.com with more information (including your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
Alternatively, you can contact Buick Customer Assistance at 800-521-7300 (Hrs: Mon to Sat, 8am to 9pm ET; Closed Sunday).
Sarah, GM Customer Service
Apr 14, 2013 (6:58 pm)
Just found this forum today...can't believe it exists and others, so many others, are having the exact same problem as am I. I just bought my car in January (3 months ago)...and yesterday was my first time getting stuck at Walgreens. I didn't know what to do. Thankfully I have an awesome boyfriend that answered his phone and came to jump me. We took the car immediately to AutoZone, who tested the battery with it saying it was a strong battery. I think there is something seriously wrong with the electrical connected to the battery causing serious drainage....seems like with all these people having this issue, Buick would have resolved this issue. We got stuck again today at the gas station...terrible thing since the battery is under the floor mat while we are wedged between two gas pumps while I"m out there helping push the car in rain so that some guy who feels badly for us can jump start it for me...better than waiting for the emergency roadside an hour or so to come jump us...Although I'd thought I found my dream car, I now just regret the purchase. I even did a background check on this type of car before buying it and it got such high reviews, and it costing so much, you'd think the seats were made of gold. I am missing my Ford Escape which was paid off every day now. My son no longer wants to drive in my car as he is worried we are going to be stuck. I am not sure what to do...Thankfully, through my teachers membership we get consultations with lawyers complimentary...I think the first step is meeting with a lawyer to see what are my rights...especially if GM isn't going to fix this problem. My first and my LAST GM car!!!
#54 of 56 Re: Battery Issues [nickybonita]
Apr 15, 2013 (10:28 am)
I am really sorry to hear about the battery issues you are having. I would like to look into this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmediagm.com "attn Crystal" in the subject line. I look forward to hearing from you:-)
Crystal L - GM Customer Care
May 02, 2013 (12:51 pm)
I have a 2010 Buick Enclave and about a month ago, my wife was out and the car would not start for her. It was not a battery issue as when we tried to jump it, we were not getting a negative charge. The lights were all working, but the rear liftgate would not work (did not try any of the other electronics). Brought it to the dealer and they had it almost 2 weeks and could not recreate the issue.
I had the car a week before it happened again. Same issue, engine would not turn over but all the lights worked. The car has now been in the shop almost another 2 weeks. This time they were able to re-create the problem the first day, but has not had the problem since then.
I have been told they are bringing in a GM service rep to check out the vehicle. In the meanwhile, my wife has now lost faith in the vehicle (we have small children and she doesn't want to get stranded with them) and we will probably have to go out and get a different car.
GM - stop messing around and just fix the issue.
#56 of 56 Re: No Start issue [richard1979]
May 03, 2013 (10:51 am)
I am sorry to hear about the issues with your Enclave and can understand your frustration. I would be more that happy to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification Number, approximate mileage on your vehicle, and involved dealer please? My email address is socialmediagm.com please put "Attn Crystal" in the subject header. I look forward to hearing from you.
Crystal L-GM Customer Care