Last post on Oct 11, 2012 at 6:55 PM
You are in the Chevrolet Impala
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Chevrolet Impala, Sedan
#22 of 25 2010 Chevrolet Impala
Oct 10, 2012 (6:52 pm)
I have had continuous problems with the 2010 Chevrolet Impala. The first began with the front end suspension, the whining noise coming from the radio, steering wheel is now crooked from a shaft they replaced and a harsh shift in the transmission. General Motors has refused to work on the vehicle and replace parts even though the vehicle is under warranty.
#23 of 25 2010 Chevrolet Impala
Oct 10, 2012 (6:53 pm)
Continuous problems that the manufacture has chosen to ignore.
#24 of 25 Re: 2010 Chevrolet Impala [car110]
Oct 11, 2012 (6:08 am)
Good morning car110,
Have you already spoken with Customer Assistance? If so, would you please forward us the Service Request number (71-**********) or the last 8 digits of your VIN to socialmediagm.com?
If you haven't yet started a Service Request, if you would like for us to check into this further please send us an email with more details, including your name and Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your dealership.
Sarah, GM Customer Service
#25 of 25 Re: 2010 Chevrolet Impala [gmcustsvcsarah]
Oct 11, 2012 (6:55 pm)
The case number is 71-1094007948. The last eight digits of the vehicle identification number are A1149074. This vehicle has been 11 times for repair attempts. Mary had offered a replacement vehicle several weeks ago and then a representative by the name of Kyle got involved and stated he wasn't offering a replacement of the vehicle. I have called Kyle twice now and he has not returned the call. The last service done on my car made the steering wheel crooked and turned to the left. Furthermore, instead of replacing rotors they turned my rotors, thus diminishing the value once again on the vehicle. I had finally got to Kyle's supervisor and she has not returned my call and they are refusing to work on my car which is still under warranty.
Please contact me.