Last post on Nov 14, 2013 at 3:39 AM
You are in the Kia Sorento
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Kia Sorento, SUV
#16 of 36 Re: 2012 Sorento Brake Issues [lo5691]
Jan 10, 2012 (8:32 pm)
I bought my 2012 Kia Sorento in April 2011, and after 10,000 I also started to notice the grinding noise during medium braking, (pulling into a parking space ect.) I complained and dealer tech. stated he didn't notice any noise. I took it home and sure enough did it again. I called back to take it in on Jan 11, 2012. I will post what they tell me...The noise sounds as if the pads have worn out or calipers are sticking. Cleveland Ohio..
#17 of 36 Re: 2012 Sorento Brake Issues [hromero]
Jan 12, 2012 (9:37 am)
So I went to dealership on 01/11/2012 and had service manager drive my sorento, he felt and heard the brakes grinding but never came over to talk with me. he told the service desk person to tell me the problem is known to kia corp and they are working on a solution to the problem. As far as safety concerns the vehicle is safe to drive and I will be notified when they have a fix. I complained to Kia consumer and they have not called back as of yet. So I am driving a vehicle with less of a secured feeling I had prior to this ordeal..Service desk person appologised for the inconvenience..and stated Kia Corp is receiving numerous complaints concerning this problem. I should have just rebuilt my ford truck...
#18 of 36 Re: 2012 Sorento Brake Issues [hromero]
Jan 30, 2012 (11:59 am)
After I filed a complaint with Kia corp, the service and parts manager at the dealership also spoke with the district s&p manager. After about 2 weeks, I was called by the dealership and was told that I had been approved to receive a complete, brand new set of NAPA brake pads and rotters. I took my vehicle in a week later, the pads and rotters were replaced and I haven't had another problem so far. It has been 2 weeks and I am happy. I must say that I am very pleased with the way my dealership handled this issue and am very pleased with Kia customer service. Keep calling everyone...I think the squeaky wheel (or loud brakes, in this case) gets the attention. Good luck!
#19 of 36 Re: 2012 Sorento Brake Issues [lo5691]
Feb 03, 2012 (6:19 am)
I have a 2007 Sorento. After 5,000 miles I had the same issue. Even after multiple complaints to the dealer and Kia Corp they would not cover the rotors, which warp after 4,000+ miles. Had them replaced three times in two years. Finally went with non-Kia brand rotors and they have been fine for over a 2 years now.
#20 of 36 Give me a break!
Apr 11, 2012 (9:17 pm)
My 2011 Sorento also had a scratching noise when braking. Today, with only 32,000 km on the clock, it went in for a service which revealed badly scored rotors and seized brake shoes on both rear brakes. The serviceman's explanation: Sand and salt thrown up during highway driving. Both rotors required machining and new shoes and pads fitted. The total brake service with parts, labour and tax came to $437.86. I have never had anything like this happen before on a variety of other makes. Surely this is a safety issue and no fault of the driver. In any case, shouldn't it be covered by warranty?
#21 of 36 Re: 2012 Sorento Brake Issues [hromero]
Mar 23, 2013 (1:07 pm)
I too have a 2012 Kia Sorento with grinding front brake noise when stopping at slow speeds. So far the dealership has, chamfered the original pads, then changed out the front pads twice, turned the rotors once, replaced the rotors once, turned my complaint over to Kia Corp. with an answer of." Its normal, all new Kia's do that." I have test driven several 2012 & 2013 from the lot & yes, there is "some" grinding noise, which in my opinion is NOT acceptable, nor "normal" & not at the level of mine. I am going to install a set of after market pads & if that does not work then I am going to go back to a Highlander & be done with Kia & it's "noise is normal" BS.
#22 of 36 Re: 2012 Sorento Brake Issues [roberinaz]
Jul 01, 2013 (6:06 pm)
I also am having problems with my 2013 Kia Sorento rotors. I went on vacation for 10 days and left the vehicle parked in my attached garage. Nice dry conditions in my garage. When I came home and backed out my KIA there was a loud crunching, grinding noise in the brakes. Drove it for a couple days and it didn't go away. There was a pulsating vibration in the brakes/rotors and you could feel it in the car and the brake pedal. Took to my local Kia dealership. After inspecting it, they said I had rust on my rotors because I let the car sit for 10 days and I could get the rotors resurfaced for $428 or keep driving it and see if it wears off. Mind you my car only has 5,000 miles on it. He said it does not fall under warranty. Cars are made to be driven and I need to drive it every 24-48 hours or rust could build up on it. Oh, really, I've never heard such a crock!! I asked him if every time I go away for a few days, do I need to hire someone to drive my car for me so it doesn't rust!! I've never had a car that did this. I have contacted the Kia Customer Service and they said the same thing, no warranty coverage. I want my rotors replaced, and they said it was caused by 'an act of God', and that isn't covered by warranty. Another crock!! Never heard of such nonsense. I have asked them to escalate my case to higher management, so we will see what happens. Probably nothing! I told them it sends like a case of poor quality steel used in their rotors! The service manager at the dealership said they see a lot of this and Kia won't stand behind it. So I have tried to keep driving it for about a month now and it's getting worse. Probably the rotors are really warped now! Thinking of putting after market rotors on it now.
I loved my new Kia before this happened. Would love to go back to Toyota RAV, I've had 2 of them and no problems at all. Should never have switched to Kia!!
#23 of 36 Re: 2012 Sorento Brake Issues [clm06]
Jul 01, 2013 (6:48 pm)
I would have thought KIA would have fixed their brake issues on the Sorento by now. Remind me not to buy a new one! If it's just rust, it will wear off the next time you drive it. That shouldn't ever be a big problem. It will squeal a little for about the first 2 miles and be gone. I have a 2008 Sorento, and I had the problem of warped rotors after just a few thousand miles. Not good, or right.
I finally put a pair of slotted or dimpled after-market rotors on and haven't had any problem since. They've been on for about the last 10k miles and it brakes as smooth as can be. My mechanic says they show no sign of wear - the pads are good and the rotors look like new. So I'm happy.
#24 of 36 Brakes Making A Clicking Noise When Braking?
Jul 09, 2013 (9:48 am)
I just purchased a 2012 Sorento. Absolutely LOVE IT.........Got it used 34,000 miles, a company vehicle that was traded in on an upgrade. I am also experiencing the grinding noise when I brake at lower speeds, but that is not what is bothering me. I have a 20 minute drive to work through town, so I do a lot of braking and going. By the time I get to work there is a clicking noise. If I continue to drive it the noise gets worse and louder and more frequent. The dealership told me it was the rotors. It's already been in once for the problem, they turned the rotors, new brake pads, and put brake quiet on it. A week later it started again. They now have it again and the service manager told me that it was the rotors again. That the noise is caused from them getting hot, and I must be driving pretty aggresively for them to do it. I do not drive aggressively. I am a female with 2 children that knows you have to be easy on the brakes for them to last longer. I am a very careful driver and probably start slowing down WAY before what is really necessary. It doesn't do it when I first start out, but after stopping and going as you would through in town traffic, it starts and gradually gets worse.
Has anyone else noticed the noise after continuous braking? Does anyone know what it could possibly be? I've noticed a lot of posts about the grinding, but its the clicking that really worries me.
#25 of 36 Re: Brakes Making A Clicking Noise When Braking? [hguthrie]
Jul 09, 2013 (11:18 am)
Buy yourself a pair of 'dimpled and slotted' brake rotors for your Sorento and you'll never look back. You can get them on the web at Brake Performance. I've had a pair on my 2008 for going on 2.5 years now and I haven't even had to replace the pads yet. Braking is smooth, silent and without shudder. You should never have another problem with them. They are guaranteed for life.
Forget what the dealer says. The stock brakes are simply under-designed for that car, and it sounds like Kia has not solved the 'real' problem yet. In over 4+ years. Shame on them.