Last post on Dec 02, 2013 at 1:02 PM
You are in the Toyota Tacoma
What is this discussion about?
Toyota Tacoma, Car Warranties,, Auto Body, Suspension, Truck
#78 of 87 Tacoma Frame Rust
Feb 27, 2013 (5:40 am)
What has Toyota done if anything to the newer Tacomas (2006-2013) to prevent Frame Rust? I did hear that Toyota won a court case against the company that dipped/painted the frames. How does Toyota prepare the frames on newer trucks? Thank you
#79 of 87 2005 tacoma rust
Feb 27, 2013 (5:36 pm)
We also have a 2005 with a rusty frame. had it sprayed three years in a row was told that would ensure its safety.. Absolutely not.. It is very frustrating to take care of your vehicles have this happen. We already saw our service manager he said the frame failed.. but a Toyota Rep.. had to look at it because the 2005 weren't on the list.. for fixing or buying back,.. so I am stuck like most of you with an unsafe vehicle.. for the moment.. I called Toyota and got a case number.. although a case manager is supposed to call back with in 24 hours.. I guess because we had the rust proofing done.. the call center person thinks they may replace the frame but I am not holding my breathe.. Has anyone had any luck with Toyota helping them at all.? The number I called is 1- 800- 331 4331 option 3 ..
If anyone hears about a lawsuit or recall please email .. Pelham45syahoo.com
#80 of 87 Re: Toyota Tacoma [mcmoto]
Feb 27, 2013 (6:01 pm)
did you get the rust proofing done ?
#81 of 87 Recall still being done
Apr 22, 2013 (8:35 pm)
Okay, the company I work for owns a 2003 Taco here in Guam and as I speak, it's having its frame being replaced by our local Toyota Dealer, AK Guam.
Apparently the recall campaign is still in effect here.
Funny that we live in a humid, salt air environment and our 2003 Taco frame didn't look that rusted but we were informed that the VIN on our Taco is part of the chassis replacement program.
I'm now driving a 2013 4 door crew cab as our loaner while the frame replacement is being done.
I was not aware that the campaign stopped in December in states side and to see these post about the troubles you guys are facing?????
We also have a 2005 (2nd Gen) Taco and the frame on that one still looks good as new???
Thought I share this
#83 of 87 Toyota not stepping up for MY 2005+
Aug 11, 2013 (12:07 pm)
Here is a post on Tacoma World fourm about a letter received from Toyota concerning what I believe is a 2006 Tacoma. Some very nasty pictures of frame rust on a 2006.
In the interest of customer satisfaction, Toyota may review individual requests even when the factory warranty has expired.
We have reviewed your circumstances, taking into consideration such factors as the vehicle's age and mileage in comparison to the manufacturer's original warranty, the nature of the repair, and any prior maintenance and repair history.
While we regret that you incurred this expense, your request for reimbursement has been declined.
Toyota values you as a customer, and we appreciate this opportunity to further review your request.
Your email has been documented at our National Headquarters under file #1305081604.
Toyota Customer Experience
and another post:
This is a 2005 Tacoma (yes, oh five) extended cab TRD.
We're the second owner, purchased this from the dealership and they've done all major work / service on this vehicle. Incl new tires, alignment and regular rotation. We've had this a little over a year.
Had the truck in at the dealership for new brakes today. They called me to say that there was a major hole in the frame. see photo.
I said "is it safe to drive?" They said... "No".
They told me to call Toyota Corporate to open a case and get a case number. I got a case number and that's about all from the phone call.
They are following up with the regional toyota person.
There was one owner with a 2005 who, after posting 10-15+ posts on Tacoma world forum
finally had the frame replaced by Toyota. There is no formal program in place for MY 2005+ but I think when the affected owners are vocal enough... whether through internet forums or at their dealer, Toyota is stepping up.
Nov 07, 2013 (6:26 pm)
I have rust starting to work its way through my 2006. Toyota had me take it to a dealership for an inspection. They noted all my aftermarket parts; saying they caused the rust. Lift, rims, tires, ect... causing frame rust. THey're not going to help us. Here is the last response from them as well as a few pics.
Response Via Email (Megan B.) 11/07/2013 03:50 PM
Dear Stan Glomb,
Thank you providing us with an update to your concern.
Our records indicate that the Customer Relations Manager at McGeorge Toyota performed the inspection of your Tacoma at no cost to you and advised that any repairs necessary would be the responsibility of the owner.
Please be aware the information you have provided is used in combination with warranty claims and other customer contacts to track trends with our vehicles. If in the future a Special Service Campaign (SSC)/recall or warranty enhancement is issued that would cover your specific issue, and you have already made repairs to the vehicle, Toyota would review your repairs for reimbursement at that time.
Your email has been documented at our National Headquarters under file #1310310403. If we can be of further assistance, please feel free to contact us.
Toyota Customer Experience
#85 of 87 2006 Tacoma Frame Being Replaced
Nov 14, 2013 (11:34 am)
Some better outcome — Toyota is replacing the frame on my 2006 Tacoma.
The truck breezed through inspection and winter tire installation. Then the mechanic noticed a rust crust on the frame, tapped it to knock it off, and opened a hole in the frame. Sorry, he said. It won’t pass inspection. The mechanic suggested that I bring it to the dealer for them to look at.
Dealer gave me an inspection appointment right away, with a “There is no replacement program” warning. They inspected the Tacoma and agreed to open up a case at the Toyota Customer Care Center. Said they’d talk with Tacoma offices and would get back to me.
As soon as I got home I sent in a complaint to NHTSA.
"NHTSA Vehical Safety Complaint Information has been successfully submitted."
Next evening I got a call back telling me that the manufacturer had agreed to a free frame replacement, and that I should bring the truck in right away. They gave me a free loaner, a 2013 Tacoma, to use for the 4-6 weeks that it would take to get a replacement frame in and to make the replacement.
Maybe they appreciated that the bad frame was about to turn a loyal customer into a lost customer. Maybe they are getting enough complaints that they see the writing on the wall and are starting a replacement program with as little bad publicity as possible. Maybe they noticed that the NHTSA complaint had be filed. Whatever the explanation, the only bad news for me is that I'll have to give up the new Tacoma when they get the old one road-worthy again.
#86 of 87 Re: 2006 Tacoma Frame Being Replaced [chaac]
Nov 16, 2013 (11:26 am)
Thanks for that info! My 05 tacoma has a 1-1/2 inch hole in the frame from rust and cannot get anything from toyota on it. Haley toyota in Roanoke, Va wont help much at all. I filed a complaint with NHTSA just like you had posted and am hoping for an out come from this. I love this truck and WAS planning on keeping it for a long time. It has 184K miles and has been well taken care of and runs like a new one but an 8 year old truck should not have this issue.I have a 87 ford with less rust on its frame than this and thats sad!
#87 of 87 Re: 2006 Tacoma Frame Being Replaced [chaac]
Dec 02, 2013 (1:02 pm)
Hi Chandler09, Did your Truck have the Rust proofing done in the past? I also have an 2006 Tacoma with a rusted out frame and was told it would only be covered if the rust proofing was done before 2012.