Last post on Dec 02, 2013 at 1:02 PM
You are in the Toyota Tacoma
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Toyota Tacoma, Car Warranties,, Auto Body, Suspension, Truck
#31 of 87 Re: Never Buy A Toyota Again [framerot1]
May 31, 2012 (4:20 pm)
Wow, I could take issue with much of what you said and I'm not a Toyota Rep. LOL, I'm a satisfied 2001 Tacomo owner. Toyota did a complete $11,000 reframe on my Tacoma in three days once the frame came in with no question asked and it's like a brand new truck. To top it off I was the second owner of this truck.
"Yes some owners were taken care of. But let me tell you...for every good ending...you will hear ten bad .
Toyota has not stood behind their product"
The above two statements are actually just the opposite. I belive Toyota did make a big and costly mistake with the bad frames but they stuck behind their product and it cost them dearly. I would also be willing to bet with all of the reframes and buybacks at 150% of book value you will find ten happy endings to this frame problem compared to one bad ending like you had.
#32 of 87 How Toyota dodged its customers on recall.
Jun 01, 2012 (7:15 am)
I own a 2001 Tacoma, 1st owner. I just recently took it to get a new exhaust and was told that the frame was so bad it was not safe to drive. The mechanic told me there was a recall on the frame and to contact my dealer. I checked toyota's website when i got home, No rust recall came up under the vin.
I contacted the dealer who said there was a recall, But the dealerships were told by toyota not to contact the customers unless they came in for other maintenance issues. According to the dealerships service mgr. Toyota was expecting 20 to 32 % of affected vehicles to actually cash in on the program prior to the deadline. If they saw a spike in a particular dealership and suspected the dealership was promoting the program and contacting the customers themselves Toyota would be less inclined to do the buyouts and make it harder for the dealerships to get frame replacements approved.
The way Toyota achieved keeping it's response low was as follows:
1. Don't call it a recall, change the name and it won't be attractive to the media and easy to find on the net, Hence: (Frame Program)
2. Keep dealerships from contacting customers.
3. Fashion the notices to appear to be junk mail at first glance, The font, layout, colors, and size of envelope are fashioned after the largest aftermarket extended warranty company in the US.
4. Make minimal attempt to contact original owners and none to contact secondary owners.
When I contacted toyota on the 15th of April they told me I was eligible for the program. I was issued a case mgt. number. I was contacted 2 days later by a lady who informed me I had missed the deadline of 12/31/11. I protested to a have it kicked up the ladder and was re contacted a few days later by a woman who described herself only as Laura. She told me I was "wasting my time" and it "Not going to happen" regarding my need for a new frame.
Toyota orchestrated a smooth program to limit its losses from this Frame debacle. They try to play themselves off as being pro-active when in reality they are trying relieve themselves from the cost their own liability.
I personally will not drive or sell my 2001 Toyota Tacoma. The fame is rust to the point that you can put your hand through it at the area above where the leaf springs attach to the frame.
But someone will, and when they unload one of these deathtraps on some unsuspecting owner its just a matter of time before people get killed.
If anyone knows of a class action lawsuit that includes Ohio regarding this matter, please post a link or a phone number.
#33 of 87 Re: No rust Problems [framerot1]
Jun 01, 2012 (7:56 am)
My truck is a 2005 extended cab. Its frame is solid and looks as good as the day it came home from the dealership. The rust problem is only with the "First Gen" Toys, isn't it?
#34 of 87 Re: How Toyota dodged its customers on recall. [ohframerot]
Jun 01, 2012 (8:29 am)
I think your really reaching with your 4 steps of what YOU think Toyota conspired to what amounts to a cover-up. Would Ford or Chevy or any manufacturer for that matter back-up there error like Toyota did with 150% buybacks and frame replacements for vehicles they sold 15 years ago ? ? ? I don't think so.
#35 of 87 Re: How Toyota dodged its customers on recall. [terceltom]
Jun 01, 2012 (12:47 pm)
I hardly think Toyota has any DESIRE to compensate customers for their losses at all. They are trying to remove future potential liability by getting some of these death traps off the road. Its simply a financial decision.
But they may be fooling themselves if they believe that by applying a deadline to their recall they can save money and still insulate themselves from future litigation.
Lets say a frame snaps on a Tacoma at 65 MPH on a busy Highway, falls to the tires and causes a horrific accident that kills some people. Do you really think Toyota will be held harmless due to the fact that the owner missed the deadline for frame replacement? Especially if he tried and was denied.
The very fact that they have admitted the problem exists, obligates them to repair or replace each and EVERY vehicle. You cannot place a deadline on public safety.
#36 of 87 Re: How Toyota dodged its customers on recall. [ohframerot]
Jun 02, 2012 (5:03 am)
I can tell you with all confidence that this email (#32) is a misrepresentation.
I am in the process of the frame replacement right now and just went in to have it checked last week. The process is completely painless and they are anxious to help.
Rather than throw away thousands of dollars because of a misinformed dealer, possibly contact Mark, the service manager at my dealership (815) 748-7300. Since they provide a loaner at their cost, it might be worth the drive to illinois for an $11,000 + free replacement.
#37 of 87 Re: How Toyota dodged its customers on recall. [ohframerot]
Jun 02, 2012 (5:07 am)
The "Dead Lines" everyone keeps mentioning, the 12/31/11date, were for frame spraying not the replacement.
The spraying was an effort to protect frames that had not developed problems yet. While ineffective, it seems to have been more of a "stop gap" type effort rather than a final solution.
I am not aware of any deadline on the frame recall and, if there is, it has yet to be reached.
#38 of 87 Re: How Toyota dodged its customers on recall. [ohframerot]
Jun 02, 2012 (6:33 am)
I don't think you understand the magnitude of the whole settlement program and the exorberant amounts of money Toyota has agreed to pay to resolve their negligence of faulty frames in the Tacomas. How can you say Toyota has "no desire to compensate owners" for frame rust when they paid out over 100 million dollars so far and agreed to extend the frame warranties for 15 years for their error ? ? ?
#39 of 87 Re: How Toyota dodged its customers on recall. [dyanke]
Jun 02, 2012 (3:01 pm)
If you missed the frame spraying deadline, and you own a 2001 to 2004 Tacoma, you are not eligible for spraying, frame replacement or buyout. the door is shut and you are left with the problem. This according to Toyota.
#40 of 87 Re: How Toyota dodged its customers on recall. [terceltom]
Jun 02, 2012 (3:46 pm)
I understand the magnitude well. Toyota sold Over 3000,000 with this problem. Even if they were sold in warm regions where they aren't affected they still may end up in those areas.
Lets say for the sake of argument that 500,000 or roughly 16% of them ended up in eligible states. and lets say that your numbers are correct and they spent 100 million dollars. That would come to $200.00 per vehicle.
But I think we can agree that $200.00 will not even cover the price of the frame treatment for those vehicles. So that means the response was not adequate to remove MUCH of the problem from the road.
Its actually hard to work with hearsay numbers so I'll do some digging and get the actual numbers and post them. But if 100 Million is all they have paid then they have DEFINITELY dodged the bullet. One good lawsuit could cost them half of that, and it will.