Last post on Dec 07, 2013 at 2:25 PM
You are in the Honda Odyssey
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Honda Odyssey, Auto Repair, Van
#69 of 129 Dry in Atlanta
Sep 07, 2010 (7:53 am)
Greetings all. I'm in Atlanta and purchased a new 2009 Odyssey last summer. Almost immediately, I began to have oil consumption issues. I've been through two oil consumption tests (dealer checks oil every 1,000 miles). The dealer also checked for an oil leak and asked that I leave the car over night for a "cold" start when hooked up to their computer.
After several months the dealer acknowledges that the car uses way too much oil but has no answers and referred me to Honda NA.
Today (9/7/10) I called Honda of North America 800-999-1009. I spoke to the first line Rep who stated someone would call me back in a day. But here's the nugget of information I wanted to pass along --- She stated that Honda is aware of this issue. There is no protocol for Honda with regard to this issue as Honda is actively working on a resolution.
So, to all reading I advise the following: Get your oil consumption test; Document the results carefully on the dealer's system; Contact Honda at the number above and get on record with your complaint.
#70 of 129 Odyssey oil consumption
Sep 17, 2010 (10:56 am)
Thanks for general5's suggestion on calling Honda North America 800-999-1009.
I called today and spoke to a Rep. She wrote down the info. I have a 2008 Odyssey, which consumes 1 quart of oil every 1000 miles. It's been in Honda service center 4 times since March 2010.
I have a question for general5. Did the case manager from Honda NA call you back? What's the solution for the issue?
For everybody who has the same oil consumption issue: Did you file a case under lemon law ? Did you get any money compensation for the issue?
#71 of 129 Re: Odyssey oil consumption [08hondaody]
Sep 18, 2010 (12:40 pm)
I checked the level on my '10 (8/10 build) today. At 3300 miles it is showing full. Interestingly, the top of the dipstick (which is some type of poly or rubber) has two integral o-rings. Don't know if my '05 was that way but it suggests to me that Honda engineers are trying to seal things up tight.
Also, back in the day, one quart per 1000 miles was (at least in every car I had in the '70s) pretty normal.
#72 of 129 Re: 2010 EXL [drivenavan]
Sep 20, 2010 (3:38 pm)
Have a 2009 EX-L. Was burning oil first year, then at 12,000 miles, it just stopped. Now oil stays very steady on the dipstick. We love the Ody.
#73 of 129 Re: 2010 EXL [kevman06]
Nov 14, 2010 (4:14 pm)
I just saw this thread after changing the oil in my 2008 Oddey
I have never once seen a warning light of any kind on my van for oil. I once had it changed at the dealer and they brought me back to the bay to show me that there was only one quart in the car. They asked me who changed the oil. I changed it and they made comments that I did not put in any oil when I changed it! They recorded the 1 quart on my record.
I have continued to change the oil and it is using at least a quart every 1K miles. I change the washer, and do a detailed inspection after the service. There is a problem with this engine. I have owned many cars and never have seen this before.
I am glad to add to this thread about my personal experience. Having a service guy tell me that I "forgot to add" oil when I did an oil change 4thousand mile prior was priceless. This is a lease, I am dumping Honda and the Van in 6months time.
#74 of 129 Software upgrade
Feb 11, 2011 (7:04 pm)
I went today for round two of my oil consumption test and the dealership was surprised to see how much oil had disappeared. They contacted Honda and had them update the vans software saying that when the engine runs on three cylinders they rings are cooling down, contracting to much and allowing oil to pass. We will see if this does anything.
#75 of 129 Odyssey just died due to NO OIL at 17,000 miles!
Apr 18, 2011 (12:46 am)
Hello! I am new to this forum, but sooo glad I found itl! I am typically not someone who ever posts, but let me just say, I felt like I HAD TO! This is my story. Bought a 2010 Odyssey and have looooved it. Until now. 2weeks ago, my van choked in the parking lot and my oil and engine lights came on. I decided I better get it in immediately. It restarted and seemed ok, but about a 1/4 mile around the corner,my engine COMPLETELY seized and the van died. Thank GOD I was not on the interstate as I normally am at that time, but instead had treated my 3 kids to a treat after school, so was on a much smaller road. Again, the only warning I had was immediately before the van's death. The indicator was also blinking -999 at that time as well. The tow truck driver checked and stated it had no oil. I was shocked, had it towed to the nearest Honda dealer. It has been a fiasco ever since. The minute my van rolled in there the service advisor me who did my oil change and as soon as I told him Firestone, he had a VERY "hands off" attitude. He proceded to tell me that in his 7yrs of experience he has NEVER seen such a thing and began to quote to me the owner manual about as the responsible owner and driver I should be checking my oil every gas fill-up.. who does that anymore????? He then proceeded to tell me that if it was an oil chang issue, my warranty would not cover a new engine because it hadn't been serviced by Honda. He called me 3 days later with the diagnosis of engine failure due to less than 1 qt of oil in the engine. That was it. I had to ask him about the drip pan cap, loose oil filter.. he then stated all was normal and it was not going to be covered under my warranty. He, again, quoted the checking my oil thing with each gas fillup. He was sooo rude it was unbelievable . Zero customer care , zero compassion for the loss of my engine on a 17,000 mile basically brand new van! I have only made 27 payments on it!! I then spoke to Firestone about the possibiltiy of a faulty oil change, not enough oil put back in, yadayada.. they sent out a 3rd party unbiased mechanic who said the same... nothing looked faulty. Ok, so where in the world did my oil go??? It had been 6months/8000 miles between oil changes and that is with using FULL SYNTHETIC. I have been told by many people this is completely acceptable and that the engine would just circulate DIRTY oil, not BURN it! My next call was to Honda North America. I am in the process of working with a claims rep now and boy is there ALOT of red tape. It has been over 2 weeks now and my van still sits on the Honda dealer 's lift waiting. But even my Honda NA claim person is saying we are just hopeful for a "good will" at this point and for Honda to cover it. She also told me that IF INDEED it burned a qt of oil every 1000 miles, that is still considered within normal parameters!!!!! What?????!!! Yeah , maybe back in the 70's, but not in this day and age and certainly not for a $28,ooo vehicle!!!!! Again, like everyone else has said, she and the dealer both say they are unaware of any oil consumption/burning issues. How is that possible??? I am extremely UNHAPPY and appalled at how Honda has handled this....denying my warranty because they can't prove that Firestone DID INDEED put the proper amt of oil back in. Everything is still under investigation so to say with mine, but heck, I can't do an oil consumption test on mine cuz it is dead!!!! I am just so shocked and outraged. I feel like I have been screwed by Honda, and this makes me so irate, because I waited forever for this van to arrive!!! I will tackle the issue with poor customer service with the owner of that particular dealership, but for now, I just want my engine ordered so we can get it back!!!! This is completely unnacceptable!!!!!
#76 of 129 Re: Software upgrade [drivenavan]
May 08, 2011 (12:28 pm)
Did not work. I wish Honda would just make the engine a true 6 cylinder and not to worry about the three cutting out. I did not buy the van because of the gas mileage, I bought it for the reputation and quality. So far I appear to be wrong.
#77 of 129 Re: Odyssey just died due to NO OIL at 17,000 miles! [shutterbug5]
May 08, 2011 (1:22 pm)
It is very difficult to expect Honda to replace your engine when you bring it in seized up with 1 quart in the system. I could see some tech getting distracted and failing to fill the thing back up with oil. This won't make you feel any better, but if anyone besides me works on one of my cars, I always check their work. Lessons learned...
The only thing I can come up with to possibly help you is to find out what oil your Firestone store uses (most use Kendall brand semi-syn for bulk oil). Then, if you can get your Honda dealer to capture some of the remaining oil and send it to the manufacturer of Firestone's supply (Kendall is made by ConocoPhillips) for analysis to see if they can determine if it's their oil. If it isn't, then Firestone is guilty. If it is their oil and all of F's paperwork confirms that they filled it and their tech signs an affidavit to that effect, I'd turn to Honda. You're probably going to need a lawyer to get satisfaction and by then, you'll spend much more than a rebuilt engine. Tough spot for you but, well, now you will always check the oil.
#78 of 129 Re: Software upgrade [drivenavan]
May 08, 2011 (1:20 pm)
One would think that Honda could create a software download that would disable VCM for those customers who so desire.