Last post on Jul 29, 2013 at 8:33 AM
You are in the Kia Sedona
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Kia Sedona, Van
#5 of 26 air bag, sliding doors
Aug 03, 2009 (11:52 am)
Need to do a little venting!
This is our second Sedona, it's a 2006. We have 71,000. miles on it. At 54,000 we had the sliding door moduals replaced. Turns out that Kia was having problems with the moduals and it was not allowing the doors to close. So they updated them. Well, at 71,000, I am having the same problem. It would be ok if I could close the door manually but it won't latch at all. I have to bungee the door closed, real safe right? Also, my air bag light is on, turns out that the sensor under the seat is bad and the impact sensor on the front of the car is bad. The warranty for all of these things is up at 60,000. I guess we should have studied the fine print when buying. The bottom seat replacement is over $800 + install (about 3 hours). The other sensor is over $200. The latches are over $200. The service manager is very nice and trying to do what he can but really he is authorized to only do so much. He has advised that they will replace the moduals at no cost to us due to the moduals being updated again by Kia because the 1st update did not last. They are willing to give us the bottom seat (I appreciate that) but we will still be responsible for the $337. install cost. They will not cover the impact sensor or the door latches. (the latches should have been replace the 1st time they replaced the moduals at 54,000). So I am having the routine tune up done at just under $400. and the cost of the other repairs will be just over $800. to make my bill when I pick up the van just over $1200. I was not prepaired at all for this result. I have to say, HELLO ~ I bought this van for the safety coverage. I would have never paid over $33,000. for a car that I knew I would have to replace componants that would allow the airbags to deploy. If I knew that I would have to pay to have new latches installed just so I could close my sliding doors. This is crazy. Normal wear and tear things I totally understand but these things are safety issues (I CAN'T CLOSE THE STINKIN' DOOR!). Oh well, we'll see what happens. I am so upside down with this car because the resale or trade in is so low and I still owe toooo much!
Hey, thanks for reading, I feel better already. Just one more lesson in my ever learning life!
Aug 05, 2009 (9:03 am)
You paid $33,000 for a Sedona!? What were you thinking?
#7 of 26 don't ever buy a kia!
Aug 05, 2009 (3:09 pm)
yes. i know that sounds a bit vindictive. but hear me out. at my tender age i (we) have owned/leased/operated 9 new cars. most i have traded in within a few years. a few we have kept past their shelf life; but with great results. top of the list? my 1991 mazda miata….awesome! we kept that sweet little convertible until we needed a car seat, almost 10 years.
bottom of the list? you got it….my 2002 kia sedona mini van. purchased brand new in may 2002. fast forward 7 short years; YES only 7 short years…to a complete and utter piece of crap. evidently there is a ‘line’ that runs the length of the van that holds and circulates (?) your engine coolant. well its a very bad thing when the line RUSTS completely through and you LEAK said engine coolant. you would think that there would be light for this type of COMPLETE MALFUNCTION…but the only ligt is the one telling you that your MOTOR JUST BURNED UP.
this is just the ending saga of the 2002 kia sedona mini van. six months after the five year bumper to bumper warranty was over the entire air conditioning unit went out. i’m not saying i’m a princess or something; but driving a new-er car with air in the hot midwestern summers is just too de-clase for me. so $1011.32 later…the air was running cool.
so after receiving the dreaded call from mark (my non-dealership mechanic) and hearing the exact reason for the engine failure; i called KIA of america. after 12 minutes on hold, 8 minutes of explaining the issue and another 10 minutes speaking to a supervisor; i’m proud to report……
hahahahaha! got you, its not that kind of happy ending story. basically i’m screwed. no matter that a multitude of on-line forums discuss the rusty line (’we can’t speak to on-line forums or information’) no matter that the local dealership has the replacement line on perpetual back order for just this reason (’we know of no such shortages’) the problem isn’t under warranty…(’we are sorry for your frustration, but there’s nothing we can do’).
i ended my call with KIA of america by vowing that i would make it my one-woman campaign to dis-credit their vehicles to any and all that will listen!
#8 of 26 Re: don't ever buy a kia! [barbaran515]
Aug 05, 2009 (10:05 pm)
"i ended my call with KIA of america by vowing that i would make it my one-woman campaign to dis-credit their vehicles to any and all that will listen!"
Have you ever thought about how ridiculous your reasoning is? Just because you purchased a model that apparently has had problems your making it your personal mission in life to talk about models and manufacturing quality you know absolutely nothing about? Why fight a lost cause? You have had a poor experience with Kia. So, never buy their product again. But please, don't show total ignorance in attempting to state that their vehicles are poor and people should not buy them. Go buy a consumer reports and look at how highly ranked many of their products are now.
#9 of 26 Re: don't ever buy a kia! [lavrishevo]
Aug 06, 2009 (6:02 am)
"Why fight a lost cause?" thank you. i am basing my cause on one vehicle from their car line; you are right. however; i have seen plenty of other reviews/information on the sephia and other models.
my perspective is that i have purchased/owned/leased 9 NEW cars in my life and this one was the absolute WORST of the bunch. (and for the record the 9 cars were a mix of domestic and forgein, inexpensive & expensive).
for a vehicle 7 years old with 80K miles on it to burn up the engine BECAUSE of a RUSTY/FAULTY coolant line is ridiculous to me.
please don't call me ingnorant. just because their products are highly ranked NOW does not mean that they are still not big pieces of crap and that once the warranty period is over, good luck.
by the way, do you work KIA or another car company?
Oct 17, 2009 (7:56 pm)
I have a 2008 Kia Sedona that I will have brought to the dealership 3 times on Monday with my TPMS light on. The 1st time I brought it in the service guy told me it was because the Sirius radio that I have in my van was messing with the signal, he cleared the codes, the 2nd time they replaced the sensor and now we are going for trip # 3, anyone had this problem?
#11 of 26 Dont waste your money on a kia
Oct 20, 2009 (4:18 pm)
I bought a new 2005 kia sportage. I checked prices for small suvs and features and thought it was a good buy. The check engine light came on at 9,000 miles. They said it was a sensor problem and fixed it. It needed break pads at 12,000 miles and I had to pay. They said that was normal. The car needed an alternator at 16,000. Along the way I had to change both headlights and breaklights within a two year period. We are a 1 car family and on the road a lot. I decided to trade due to gas prices and mileage. The book value was so low I couldn't find a dealership to get near paying it off. I went back to kia and I told myself those things that went wrong were probably just a fluke thing. They paid it off without even driving it and still gave me a 2007 optima for sticker price. Again, I needed break pads, headlights and breaklights after 1 1/2 yrs. I have 76,000 miles now. Three weeks ago the engine light came on and it was making a loud ticking noise. Took the car in and they said it needs a new engine. wanted to see my maintenance records because wrong spark plugs were in there. I said I only have oil chg records and haven't changed the plugs. Well that voids the warranty. Should have changed them at 30,000 miles. I said that is crazy, the car drives fine and normally you get a tune up when the car gets slugish or missing. I called the owner and without knowing anything about my car he said it is probably not the spark plugs, it is more than likely because you didn't change the timing belt at 60,000 miles. The car hasn't skipped time, ran hot, or stopped running. After three weeks of arguing back and forth ,giving them my oil change records, I found out from the regional kia office that I didnt need a spark plug change until 60,000 miles. The dealership thought I should have known all that and they didn't know. I was finally told my car has over a quart of oil too much which caused some kind of oil valve to stay advanced and that caused the valves to pound on the pistons. We went to the dealership and checked the oil. It was a little over the full mark on the dip stick. We cranked it and checked again and it showed normal. They never denied the wrong spark plugs being in until we called them out on this. Now they say, oh we were wrong, it was the correct spark plugs and some of the oil must have been removed when the technician was checking out the car. We were demanding answers and told to take our car and leave. The price for replacing the engine with a rebuilt one is over 4,400. The trade in value is only around 7,500. I owe 13,000 for three more years. Kia apparently makes a zero tolerance engine. We only have one income and cant afford another vehicle besides paying insurance on two. People should spend a little more and get a real car instead of buying a kia. Please let me know if anyone has had the same probelms.
#12 of 26 Re: air bag, sliding doors [krissilee]
May 12, 2010 (4:54 am)
Hi. I am having the exact same problem with my 2006 EX model, both doors. It's been four years now and the Kia Rep in PR can't identify the cause of the problem. It seems that as time passes by the defect keeps aggravating. They have changed the door modules and the push buttons several times, they have "calibrated" the sensors, modules, etc. and nothing has solved the problem. The car has been in the dealer since April 15, the latest "update", received a few days ago, was that they were going to replace the door actuator. I am not sure this will solve the whole problem, but what else can I do. Have you fixed the problem? What do Kia reps tell you about the condition? Did by any chance the car was replaced or your money reimbursed? Please advise.
#13 of 26 Re: don't ever buy a kia! [lavrishevo]
Aug 04, 2010 (11:22 am)
I must say that Kia customer service stinks and I will NEVER purchase another Kia in my life nor will I ever purchase any other make or model vehicle from a Kia Dealership. They act as if they are simply on the clock and your problem is your problem. They seem to "patch" the problem only for it to reoccur. I have had to be my sole advocate to get things done to my vehicle and it still doesn't work correctly. I would love to get rid of it but Kia's lose their value sooooo quickly and if anyone checked the history and saw the problems I've had with it, I would have to pay them to take it from me. I fully believe the previous poster has the right to make it his/her mission to spread the word about Kia's poor customer service. I may join them!!!!
#14 of 26 BUYER BEWARE! Southpoint Kia are liars!
Aug 12, 2010 (2:54 pm)
Do NOT buy from Southpoint Kia in Austin, TX! This dealership is ,BY FAR, THE most dishonest, scam artist dealership my husband and I have EVER come in contact with! They tried to bait and switch us twice! Promised us a deal that we were happy with and then tried to give us a Dealer Owned vehicle with 5000 miles on it without telling us. Then, when we didn't want it, they increased the price on the same type of vehicle and came back to us like we were getting the deal of the century. They promised us their showroom DVD package (witnessed by 3 of us) and installed a $300 DVD that was such low quality that they would not begin to suit our needs! They took my husband into their finance office that had "no working cameras" at the time, said what ever sounded good, had my husband sign and upon finding out several lies and overcharges, none of what the finance person said could be proven! They charged us in total $7,000.00 OVER sticker and, upon asking for an itemization of the charges, the finance person, Jose admitted that it was pure profit after trying to convince us it was for the "after-market tint" which ALL Sorento's and most SUV's come with darkened windows straight from the factory! We witnessed two of the Sales Persons Travis and Jarrod tell us that we would be getting the showroom DVD players and now Travis does not recall saying that and Jarrod told my husband he remembered saying it but has to "confer" with the rest of the team which basically means that they will come back and say they never said that!
BUYER BEWARE!!! I'm a wife and a mother of a four year old. We live paycheck to paycheck like a lot of other people! This dealership took advantage in the biggest way!